The new service department at this dealership is terrible. A shame really because the previous staff and management were stellar and the reason I would drive all the way across town to have my car serviced.
I initially brought my car in on August 28th, primarily to have the jerky steering response looked at but also to see if they could locate an intermittent squeal coming from the rear wheels. After waiting half the day, they came back to say that my brake rotors needed machining and the pads replaced (for the squeal). They hadn't even started to look at the steering yet which was my primary purpose for the visit. since they had everything apart, I authorized the brake service but re-iterated that I wanted the steering looked at. Several hours later, after the brake service and an alignment, they said that their system was down and they couldn't check if there was a fault in the electric steering and that I would need to come back on another day. The next available appointment was a month later, September 27th (I needed a loaner vehicle as I didn't want to sit in the dealership all day again). Dropping the car off first thing in the morning for that appointment, they tried to charge me for another wheel alignment. They hadn't even bothered to check the previous work order. I received a call late in the afternoon that they had only just started on the car and that it wouldn't be ready by the time they closed for the day. It was a Friday and I had the choice of picking the car up and making another appointment (likely another month away) or, keep the loaner for the weekend and they would work on the car again on Monday. I chose the latter. Mid-day on Monday they called to say that I needed a new Power Steering sensor and that they would need to order the part. When I picked up the car, they said the part would be in by Wednesday (October 2nd) and that they would call me to schedule an appointment. Time passed and after returning from being away for a few weeks and hearing nothing from them, I called on November 5th and was told that the part had come in but no-one was sure when. They blamed the Parts Department for not telling them but, from the Service rep's tone it sounded like he was deflecting. The earliest appointment available (no loaner needed) was November 28th, three weeks away and three months after the initial visit. This is ridiculous. Not only have they have lost me as a service customer, they have lost me as a sales customer as well.