Buying a new Subaru Forester at Brampton Subaru was one of the worst experiences of my life.
Everything was going well, I brought in my trade in, we signed the papers, I paid for the new car and the plates from my trade in were put on the new vehicle. Then they said-your trade in has snow tires. I said “and?” Babajide the salesman said-we need summer tires. I said-I have summer tires on rims at home that I am going to give to my son. If you want to switch, I will take the snow tires and rims, and you can switch them for the summer tires on rims that I have at home. I don’t know what the salesman told the manager, Khaig Luu, but while sitting in the new car and about to leave the lot, the manager, Khaig Luu came out and said they wanted both sets of wheels and rims. (I paid over $1200 for the summer Michelins and rims when I bought them.) I said: “what are you talking about?” He said if he didn’t get the set of Michelins and rims, the deal was off and instructed the salesman to get a screw driver to take off the licence plates from the new vehicle. I was dumbfounded. I had the ownership for the new vehicle in my wallet.
When I saw the salesman coming with a power screwdriver to take off the plates, I relented and said he could have the tires and rims. The manager, Khaig Luu made me sign that I would give them the tires and rims. Unbelievable. I signed his note with my own note stating “SIGNED UNDER DURRESS”
I have no problem with the Subaru Forester, but I would never buy a vehicle from any location where I found this manager, Khaig Luu was an employee.