I am from Windsor and we do not have a dealership here. I went online and found London, Sarnia and Stratford were the closest dealerships to me. I called London and they didn't have what I was looking for and then I called Stratford. I started speaking with Craig and he was wonderful. I have never owned a new car before but he took me through all the details via phone (he called me - long distance) and text where he was available at anytime to answer questions. They took care of all the arrangements for me (new plates, returning the old plates and even took care of the car I drove up). I am very pleased with the level of service the sales team provided and I am glad that I really only had to show up and they took care of the rest. I was able to take my brand new blue Outback for the 3 hour drive back home feeling satisfied.
This is where the real service happened (not proud to admit this).
No more than 30 minutes into my ride home enjoying all the 'bells and whistles' of my new ride and I got to close to a roadside mailbox and all of a sudden I was missing my passenger mirror with one of the worse noises that have been heard with my ears. CRAP.
I called the dealership and we discussed London or go back to Stratford and I decided to go back. They took a mirror of an existing Outback of the same colour, buffed out what they could and replaced the mirror. Looks like new (kind of wish I didn't tell the wife what I did already). They gave me a deal on the bill and even had a few slices of pizza while a waited.
I do want to justify only the 4 star for price. As stated, I only have driven very used vehicles and I have been going to the same mechanic for 22 years. He treats me very fair and works hard to keep the bill low. So, this is what I have only known for 22 years. The dealership was extremely fair under the circumstances and was very reasonable as far as dealership pricing goes.
Scott from Windsor