I have had countless issues with my wrx sti 2018 since purchasing the car. I have visited their service department more times than I can remember at this point. I think I have spent more time in loaner cars than in my own car. Leasing this car is like dumping money into a trash bin and setting it on fire.
Please do yourself a favour and do not under any circumstance take your vehicle to be serviced here. I like the sales team and sorry to them that I have to say this but their service department is the stuff of nightmares. They have taken away all the joy for me of driving this car, and quite honestly based on the experiences I've had to date, I am not confident that they won't try to blame me with more issues down the road.
A brand new wrx sti (bought in sept 17, ,17k km)- brakes replaced twice, air conditioning broken (not replaced), had to take it back again finally replaced, now I am having transmission issues.
December 3, 2018 - I took my car for servicing and mentioned a few concerns I had - they did not address a single one. They did not go over what they did to my car they just had me a sign of piece of paper and I was off. Naturally, any customer who has a busy day feels if they are sent off in this manner, it must mean everything is ok. I asked as well if everything looked good and did they look at the concerns? Klevius says yes yes everythings fine. He was mad because he owed me a free service.
February 22nd, 2018- issues with the transmission begin.
I have been accused of aggressive driving, been treated in a sexist manner by all of their service staff, Ayud laughed at me when I was upset about having to come in for the brakes again a second time. Klevius one of the managers actually called me and I quote said "I have bad news for you, you broke the clutch and and I only have a price for you" - I escalated this to the manager who then told me the car had not even been LOOKED AT!
Klevius has also made gender comments to me about being a woman driving an STI. I didn't want to report it because I didn't want any further trouble with these guys.
I have already experienced a lot of male chauvinism on the service floor and based on previous reviews of the owner "Lorenzo" am terrified to even bother dealing with him. I don't want to get into any confrontations with anyone, just drive my car and have the warranty honoured.
I am so deeply regretful for choosing to service my car here, the sales team is very kind as any sales team would be! They are in sales, do you expect they would EVER be rude to you? You're their commission check.
I also deeply regret buying my car here (sorry sales team!) because I have been driving back and forth to the dealership too many times to count with different issues. The car just feels defective and now they want to slap a 10k price tag to fix clutch and transmission without any proof that I have in fact been misusing or driving the car aggressively.
You've been warned.