Minimal effort or transparency
Gemini could have chosen to put 110% effort into creating a life-long fan for Subaru and the dealership. Instead, they just wanted a one-shot vehicle
Gemini could have chosen to put 110% effort into creating a life-long fan for Subaru and the dealership. Instead, they just wanted a one-shot vehicle sale with minimal effort or transparency.
First there was Sales’ utterly maddening refusal to give straight answers to simple questions. I found out too late that I wasn’t given all the information I needed.
Then Finance wouldn’t give me the Carfax report - I just got an indignant, “It hasn’t been in any accidents.” To my knowledge, Gemini did nothing to service that vehicle before I picked it up.
After I got the car, the only follow-up anyone cared about was the evaluation so the sales rep could get his bonus.
Three times (that I know of) I was told things that turned out not to be true, once each by Sales, Finance and Service.
I was stood up for a post-purchase appointment I’d spent time preparing for – no apology, no explanation.
All winter I never knew whether I’d be able to use the car that day because of irremovable ice welded to the doors, back hatch and/or wiper mechanism. But no one I told at Gemini cared or tried to offer suggestions. Once you’ve bought their [too-expensive] vehicle, Gemini doesn’t want to bother with you anymore.
They say, “Sales sells the first car, Service sells the rest.” But instead of working as a team, Gemini’s Sales and Service contradict each other - you don’t know which one to believe. And Service doesn’t make an effort to earn ongoing business.
Normally I would have looked around more, and walked away from Gemini when I kept not getting straight answers. But at the time I was in a stressful situation and needed to find a vehicle quickly. I feel Gemini took advantage of that.
I figured: this Gemini Subaru solves the problem for now, and I can take my time looking for another vehicle to trade it in on - from a dealership that wants to build long-term customer relationships, and a different brand that doesn’t remind me of the sickening, months-long drip, drip of feeling taken advantage of, overcharged, unable to get complete information, and not being valued as a customer by Gemini,
Thankfully another Subaru dealer opened recently in Guelph, so now Subaru owners don’t have to drive to Stratford or Mississauga in order to avoid Gemini.