A good and pretty much flawless experience, end to end. The service was competent, efficient, professional, and friendly from the first communication to the final goodbye. The car was immaculate, apart from a few external scratches that go with the territory of it being a used car. There have been no surprises since getting it home a week ago. I was given a thorough demonstration of all the controls and features. They got me processed on the same day, saving me a second long trip. It felt safe buying a used Subaru from a Subaru dealer because they truly know the vehicle and they have a larger reputation to maintain.