Subaru of Hamilton

Very negative experience, buyer beware - insulting tactics, stay away and take your business elsewhere. Go to any other Subaru dealership, do not shop here. tactics, stay away and take your business elsewhere. Go to any other Subaru dealership, do not shop here. More

Staff at dealership are good. Just the product is not good. 2025 Outback with only 5200 km and 13 months on the road should not have rusted calipers that need machining for $900. Just the product is not good. 2025 Outback with only 5200 km and 13 months on the road should not have rusted calipers that need machining for $900. Not covered under warranty. Caused by environment as per Subaru. Manager says even the new inventory gets rusted calipers if car sits a few months awaiting sale. Beware buying a Subaru that will need brake rust repaired constantly if driven low mileage every year! More

Bought a new Forester recently from Subaru of Hamilton. The process was radically different from the new Outback I purchased there 8 years ago. No negotiation which is the new reality driven by supply iss The process was radically different from the new Outback I purchased there 8 years ago. No negotiation which is the new reality driven by supply issues post Covid I suppose, particularly with hybrids assembled in Japan (I did not want a vehicle assembled in the U.S.). However, the sales pressure to take an extended warranty and buy extra packages was taken to a new level. I literally had to beg Michael Micheli, "Finance Manager", to end the sales pitch, get my keys and get out. He appeared to take my emphatic no as a personal challenge. I have purchased many cars over the years, new and used. Extended warranties etc make little sense and most people realize they are just additional money makers for dealerships. More

Beware of their devious and misleading price manipulation. They say "And we keep it simple—no hidden fees, just add HST and licensing." Instead $4,277 extra hidden fees manipulation. They say "And we keep it simple—no hidden fees, just add HST and licensing." Instead $4,277 extra hidden fees More

Called sales dept to ask about a quote on a new vehicle and was told to come in person as they are not allowed to talk about numbers over the phone. What a pathetic policy of them, they want you to come in and was told to come in person as they are not allowed to talk about numbers over the phone. What a pathetic policy of them, they want you to come in person to hook you into purchasing and adding warranties not usually disclosed over the phone. Sales tactics are very evident here. Called another dealership that provided me with all in pricing over the phone and even told me to avoid this place! More

The customer service here is not good. For months I've been trying to get someone to speak with me about my 2 year old winter rims that are rusted out on my 2024 Subaru. I have been callin For months I've been trying to get someone to speak with me about my 2 year old winter rims that are rusted out on my 2024 Subaru. I have been calling, texting and emailing them since November and have been given the run around for the past 4 and a half months. Every time I've connected with someone there they've heard nothing about it but will get someone to look into it. I was asked to send pictures and did, multiple times. I finally got an email today saying thanks for my patience while they looked into the matter and they are "open to" charging me 600.00 to have the steel winter rims repainted. Mind you they are only 2 years old, I purchased additional extended warranty coverage (3000.00) and even spent another 600.00 on an additional tire and rims warranty package they assured me was great to have. Apparently buying their expensive "quality" rims, and warranties mean nothing. I've had Canadian tire rims look better than these after 10 years. More

Avoid this dealership. We were interested in a previously owned vehicle and were assured several times before we drove an hour to go to dealership that it was not a daily r We were interested in a previously owned vehicle and were assured several times before we drove an hour to go to dealership that it was not a daily rental vehicle. When we got there we asked again as the file folder clearly marked it as rental. The sales manager Tim said no it was not a daily rental but refused to put that declaration on the bill of sale. Subsequently on our test drive we found documentation that yes indeed it was a previous daily rental. When confronted with our evidence Tim became very rude and condescending and did not apologize for misleading us even though we were assured before driving there that it was not a daily rental. He then retreated to his office. Looking at other reviews in this dealership I do not believe this is the first time it has happened. More

Tim Kennedy has to be the most miserable manager working here, 0 customer service and an arrogance never seen before. Sales staff are polite feel bad for them. here, 0 customer service and an arrogance never seen before. Sales staff are polite feel bad for them. More

One of the used cars I test drove was missing a latch to fold down the second row. All they kept saying is "It's a used car". Seriously is that how you are expecting to sell your used cars here? Missing par fold down the second row. All they kept saying is "It's a used car". Seriously is that how you are expecting to sell your used cars here? Missing parts, scratches, stains and smells but hey, remember it's a used car! More

Very shady salesmen not wanting to disclose vehicle condition or where it was purchased from previously. Most of their used cars are either rentals or auction cars beware. condition or where it was purchased from previously. Most of their used cars are either rentals or auction cars beware. More