Subaru of Hamilton

On May 06 2025, I ended a twenty month ordeal with Subaru of Hamilton when my 2014 Forester,(roughly 117,000 km) which had been serviced almost exclusively (except for times I had oil changes done at a Toyot of Hamilton when my 2014 Forester,(roughly 117,000 km) which had been serviced almost exclusively (except for times I had oil changes done at a Toyota dealership that was closer to where I live, with the dealership‘s OK) at the SoH dealership. My vehicle’s transmission stopped working and was towed to the Hamilton dealership on September 06, 2023 and sat on their lot for roughly six hundred days while I tried to work out an arrangement to have it repaired. I dealt with Subaru Canada as well as with Cesare at the dealership. Cesare told me about how in cases like this an arrangement could be made where each party (Subaru Canada, the dealer and myself) would pay a third of the cost to have the car repaired. I told Cesare that this sounded fair and we shook hands on it. Cesare asked for some time to make the arrangements and said he would call me when he was finished doing so. After waiting for about two weeks, I called back and was told that Cesare was no longer employed by the dealership and so our deal was no longer applicable. After Cesare’s departure I started to deal with a guy named Brian and he and I communicated many times about this vehicle with no satisfaction reached for either of us. After many months of inaction I became so frustrated that I wanted nothing more to do with this dealership. Craving some kind of closure, my wife decided to call Brian to see if she could break the impasse and come to an arrangement. At this point Brian told her that the car was no longer good for anything but scrap and that he would buy it from us for 500 dollars. He also said that if we didn’t want to sell we would have a week to remove the car from the lot or he would begin to charge us storage fees. Of course, there are many details that I have not included in this review for the sake of brevity. Long story short, I would have given zero stars to Subaru of Hamilton if that were an option. As a senior, I feel very much taken advantage of by this dealership. I will never buy another Subaru (obviously) and I could never recommend Subaru of Hamilton to anyone else after the disdainful treatment that I have received there. If you are considering a purchase of a vehicle at this dealership I would just say one thing, let the buyer beware. More

I was nearing the end of my previous lease of a 2022 Crosstrek, when Ash A. (Sales and Leasing Consultant) approached me with an offer of a NEW lease. It was a bit of a surprise, but he made an offer I Crosstrek, when Ash A. (Sales and Leasing Consultant) approached me with an offer of a NEW lease. It was a bit of a surprise, but he made an offer I couldn't refuse. He was able to accommodate all of my preferences and stayed in good communication with me throughout the process. He was very transparent, helpful and professional all the way. Sasha B. (Finance Manager) took care of all the paperwork (which was considerable). She explained everything to me in plain English with no surprises. In the end, I was a very satisfied customer. Tory (Reception-Front Desk) called me to ask for a copy of my registration form. She was consistently helpful and professional in all interactions, which made me feel confident dealing with Subaru of Hamilton. Pierre (Front-side Service Department) prepared my newly leased vehicle and answered every one of my questions. After the 'walk-around,' he sat beside me in the car and demonstrated everything I needed to know about how to safely and comfortable operate the vehicle. All in all I DO believe there is such a thing as the "Subaru Family," and I feel part of it. I can recommend Subaru of Hamilton without hesitation! More

Matthew S and Sasha B were so good to me. Im in love w my 2023 car. Highly recommended. Im in love w my 2023 car. Highly recommended. More

BUYER BEWARE. BAIT AND SWITCH TACTICS. Was attracted to the dealership by their ad on Facebook. Took the preowned green 2015 3.6 Outlander for a drive and was happ BAIT AND SWITCH TACTICS. Was attracted to the dealership by their ad on Facebook. Took the preowned green 2015 3.6 Outlander for a drive and was happy with it enough to put an offer in that evening. Then found out their advertised price was $1500 less than cash price. They wanted me to finance it for 2 yrs at 10%. What kind of dealership is this? Hope the sales rep and his manager reads this. Borders on unethical. The cash is still in my pocket. More

Purchased a 2025 Forester , The dealer never explained what all the features were and when the first service was due etc. It seemed that now you have paid and we have your money you can go. Much better se what all the features were and when the first service was due etc. It seemed that now you have paid and we have your money you can go. Much better service at Budds in Oakville where when I purchased my last Subaru everything was explained and all the features were explained eg. controls, maintenance routines etc. Not so this time. Had to find out all the settings and features off the internet. If you are technically challenged and 70 years old the this is not the place for you. The sale itself was very good it was the pickup that was somewhat rushed. More

I visited this dealership with the intent to purchase a vehicle. I specifically asked for an experienced, no xx sales person and they set me up with someone who had been doing this for 2 months. Afte vehicle. I specifically asked for an experienced, no xx sales person and they set me up with someone who had been doing this for 2 months. After endless back and forth and "checking " with used car person and also their technical specialists (couldn't answer basic q&a between models) they took the car for a ride and then into their shop where suddenly my engine light was on ( was not "on" when I arrived. ) They also announced some major defects (funny it was just serviced a few months back => took back to garage and they confirmed the "defects" were fabricated by the Subaru dealer " ) It seems like they did not take me seriously and falsified the condition of the car. Needless to say they will NEVER get my business. More

I got in my car on Sunday and by mistake I hit the front wipers....they were frozen. When I got in the car on Monday, the drivers wiper wouldn't work only the passenger side. Thought it was the wiper arm. wipers....they were frozen. When I got in the car on Monday, the drivers wiper wouldn't work only the passenger side. Thought it was the wiper arm. I took it Subaru in Hamilton. It was fixed in about 15 minutes. It was just the screw was loose. They tightened both sides and topped up my windshield washer and it was N/C. The man (I think it was the manager) was very very nice. NO COMPLAINTS!!!!! More

Awful service! !!!. The Service Department only knows the basics. I have to educate them. They have had my car for 8 days now without fixing it. Impossible to get !!!. The Service Department only knows the basics. I have to educate them. They have had my car for 8 days now without fixing it. Impossible to get ahold of them. More

I had the absolute pleasure of working with Kimberly Ferraro from the finance department at Subaru Hamilton, and I cannot express how grateful I am for her outstanding service. Kimberly went above and b Ferraro from the finance department at Subaru Hamilton, and I cannot express how grateful I am for her outstanding service. Kimberly went above and beyond to help me secure financing for my new car, and her dedication and commitment to getting me the best possible deal were truly exceptional. From the moment I walked into Subaru Hamilton, Kimberly exuded professionalism and a genuine desire to assist me in achieving my goal of purchasing a new vehicle. She took the time to sit down with me and discuss my financial situation and preferences, ensuring she fully understood my needs and desires. This level of personalized attention immediately put me at ease, and I knew I was in capable hands. Kimberly's knowledge and expertise in the field of automotive financing were evident throughout the entire process. She explored various financing options and explained them to me in a clear and concise manner, making sure I had all the information I needed to make an informed decision. Her ability to simplify complex financial concepts was truly impressive, and it made the entire experience stress-free. What truly stood out was Kimberly's unwavering determination to secure the best deal for me. She tirelessly worked with financial institutions and lenders to negotiate terms that were not only favorable but tailored to my specific circumstances. Her dedication to my case was evident, and it made me feel like I was her top priority. Throughout the process, Kimberly was not just a finance manager but also an advisor and advocate, ensuring that my interests were protected and that I received a financing package that I was comfortable with. Her patience in answering all my questions and addressing any concerns was remarkable, and I never felt rushed or pressured into making a decision. In the end, thanks to Kimberly's hard work and commitment, I was able to secure financing that I had initially thought was beyond reach. Her tenacity and ability to overcome obstacles were truly remarkable. I left Subaru Hamilton with the keys to my dream car, and I owe it all to Kimberly Ferraro's exceptional service. In conclusion, Kimberly Ferraro from the finance department at Subaru Hamilton is a true asset to the dealership. Her professionalism, knowledge, and unwavering dedication to her customers make her a standout in the industry. I can't recommend her enough to anyone in need of automotive financing. If you're looking for the best deal and an exceptional experience, Kimberly is the person to turn to. Thank you, Kimberly, for making my car-buying dreams come true! More

Ash was quite friendly and knowledgeable about the car :). Devin was also helpful in providing financial advice and help doing paperwork :). Devin was also helpful in providing financial advice and help doing paperwork More