This dealership is full of games.
I visited this dealership a couple of weeks ago and dealt with Alex Gravili to discuss purchase options. At the time, I wasn't sure whether I wanted to purchase an off-lease Outback or lease/purchase a new one. Alex was friendly, but a typical sales guy trying to get me into a new vehicle. He was very helpful in helping to explain the lease vs. purchase option on a new vehicle, but did not spend much time looking at an off-lease option. He basically told me that they rarely have them because most people buy them out and then focused back on getting me into a new vehicle.
I came back the next day to test drive a 2018 Outback 3.6R and met Ash Ahmed. I took the vehicle out for a test drive and loved it. There was a lot of pressure to lease right then and there. I told Ash I would have to think about it as the trade-in value ($2500) they were offering on my car was very low. I went to the Nissan dealer a few doors down and was offered $6000 on a trade-in and since it was the same dealership group, the Nissan salesman could get the Outback for me. I went back to Ash with the offer that Nissan presented me with and Ash was more concerned about the sales guy undermining him than making a deal. He did bump up the offer to $4000 on the trade-in, but was unable to match what Nissan was offering.
I told Ash exactly what I wanted between the trade-in, accessories, and the price on the new car. Ash asked me if I had an hour and a half while they put my trade-in up on an auction site. I agreed and took time away from work to try and make the deal happen. I genuinely thought he was trying to work with me and not just wasting my time. Now here's the part I really regret. Ash asked me for my credit card saying he wanted to show it to his GM to show him how serious I was about buying the car. There is absolutely no reason he should have needed my credit card. I was at the dealership in person and they had a copy of my driver's license from the test drive. Ash insisted he was following their "rule book" and that taking my credit card was nothing more than showing my interest in the vehicle. After an hour and a half, Ash returned to me saying that the auction received a quote for $2100 on my car so there was no way they could give me what I wanted to close the deal.
Unfortunately, this dealership lost me with their dishonestly and lack of respect for my time. I gave them multiple opportunities to earn my business and they were only interested in playing games.
I came on Dealer Rater and noticed their remarkably low rating. I reached out to Subaru of Mississauga and within half an hour of meeting with Darryl Monisse, I was signing the paperwork for my new car.