The new management (since C&C) is terrible. Late last year, Sales told me my existing winter tires/rims would fit the new 2020 Forester. They were wrong.
Another dealership correctly diagnosed the old rims won't fit and awarded $1000 more in trade-in and $500 more in other reductions. As a result, I bought a new Forester (4th Subaru) through this dealer. However, I wanted to bring Whitby future service, as they are closer and service prior to 2020 was good, going back about 12 years. Today, they withdrew free tire storage. A history of 3 vehicles over the years is ignored. You cannot buy elsewhere from where you get service. Vengeful franchise mentality. No real interest in keeping long term customers.
Car Cost Canada directs user reports for my area to Markham Subaru. I can see why Whitby Subaru is not the target. Very bad customer experience and major attitude from their general manager.