I purchased a new forester a few weeks ago, was told I could pick it up a few days later, at 5 pm. I arrived early but my vehicle wasn't "ready" until after 8 pm. When they brought my vehicle to me, it still wasn't ready and the sun was setting so it was difficult to properly inspect the vehicle. I had to come in a few days later to have them finish installing components -- I would be in and out in 15 minutes they said. When I brought it back, I had found another issue with my new car that I asked to have addressed. After close to 2 hours my car was returned dirty and wet (looks like they sprayed it with a garden hose) and with the installation guide stickers still on the part they installed. They did not have the parts to fix the new issue so they told me they would call me when they arrived and I would have to come back, again. Three weeks later, I still haven't been called. I called today and found out the parts are there but no one bothered to call me.
When I purchased the vehicle, they told me if I purchased my winter tires there, they would store my other set for free. So, today I called to inquire about purchasing winter tires. They don't have rims that fit my Subaru -- SMH! They told me I could pick some from a third party they use and they could order them for me. The third party prices are 30% higher than any of the other places I looked at and their selection is small and boring. I suggested I would buy my my rims elsewhere and buy my tires from them. They informed me that if I did that, I wouldn't qualify for the free storage. I explained that I was told I just had to buy my tires from them, not the rims. They told me there was nothing they could do. I asked to speak to a manager. After being on hold for 20 minutes, they told me he was in a meeting and unable to take my call.
Buying a new car is always exciting and pleasurable. This time it was not. How much of my time do I have to waste because of their incompetence? These people don't care about their customers. I won't buy from them again.