Whitby Subaru

We want to thank you Shaun Pimentel for taking good care Olga's SUBARU Forester and providing good serves to us. Grateful, David Rose and Olga G. Olga's SUBARU Forester and providing good serves to us. Grateful, David Rose and Olga G. More

I would like to thank you Tara Parsons and Darryl Hatzlhoffer assisting to verify my 2019 Subaru Forester coolant leak concern. I appreciate to provided support. Thank you, David Rose Hatzlhoffer assisting to verify my 2019 Subaru Forester coolant leak concern. I appreciate to provided support. Thank you, David Rose More

I was there with my 2015 Subaru Forester to fix a rattle issue coming from the exhaust shield. They removed the part(s) and replaced the manifold (why?) charging me over $300 and now when I turned the steer issue coming from the exhaust shield. They removed the part(s) and replaced the manifold (why?) charging me over $300 and now when I turned the steering wheel I am hearing a friction noise coming from underbody. I asked them to fix it but the service manager keep postpone me arguing that they are short of stuff. Is this my issue? I was at the dealer confident that they know what they doing beside charging $150/h and up. I have big doubts now. More

It is a great experience to buy a Subaru Forester Premium 2023 from Whitby Subaru. Jon Gatchalian is an excellent Product advisor. Thank you Jon for all kinds of support. 2023 from Whitby Subaru. Jon Gatchalian is an excellent Product advisor. Thank you Jon for all kinds of support. More

There is something fishy with the service department I would avoid going here for any car service, They have excellent sales services but when it comes to servicing your car dont go here! If you want t would avoid going here for any car service, They have excellent sales services but when it comes to servicing your car dont go here! If you want to think the following is a coincident is up to you, It has never happend to me before and whether this place is "bad luck" Ill avoid it all together. 2022 - Oilchange + tire swap = " You have a Nail on your side wall tire, you need a new tire" = will cost you $600 (new tire needed next season) 2023 - Oilchange + tire swap = " You have a Nail on your side wall tire, You need a new tire " will cost you $600 (new tire needed next season) Funny thing is this car is stored in a closed garage and this Year i only used it for less 1000km as I work abroad. (I know that puntures can happen anytime and thats where you cant reallly argue) I had an odd feeling the first time it happened and but was really hoping I was jumping to conclusions..2 times in a row I would be foolish to go back here again. More

Service department is a bunch of lying scam artists. Charged me well over $300 to "fix" the brakes on my car which were just inspected a couple of weeks prior by an independent mechanic and no issues we Charged me well over $300 to "fix" the brakes on my car which were just inspected a couple of weeks prior by an independent mechanic and no issues were found. The brakes have always worked perfectly with no issues. But they told me I had to pay it to get the safety certification to buy out the car from my lease. They knew exactly what they were doing. Just milking me for any bit of money they could since they knew I was never coming back again, and that I had no choice but to pay it if I wanted to keep the car. The technicians also left their personal garbage in my car TWICE. Avoid this dump like the plague. Most crooked dealership I've ever dealt with. More

Chris Benson was amazing! Extremely professional, informative, respectful and not pushy! My sale to delivery was quick! Recommended Chris for nest service possible 🎉 Extremely professional, informative, respectful and not pushy! My sale to delivery was quick! Recommended Chris for nest service possible 🎉 More

Brought my 2018 Crosstrek in for a software update It was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded More

Excellent help from Darryl in the service department for my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extend my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extended warranty at Whitby Subaru so towing to the dealership didn’t cost me anything out of pocket. Darryl in the service department explained everything that was being checked and 2 service technicians looked over and tested the systems on my vehicle to assure me my Forester is in excellent shape and once again running perfectly. I take excellent care of my Subaru so it’s very important that the people who maintain it are meticulous. Whitby Subaru services exceeded my expectations and the service team has been honest and trustworthy. More

Recently bought a 2019 limited outback with less 50000km . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information s . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information system went black. So left car with dealership in london. They had to before an update. So likely missed. I had to call whitby to get them pay for this as London dealership says not covered. Loss car for entire day plus had to deal with both dealerships to get this paid. So I decided to review my 152 point inspection. Ooops guess they forgot to provide this too. Another call to dealer. Since its winter I didnt test my AC . Well we got a crazy heat spell in April. Turn on air no work. Back to the dealer in whitby. Well 300 to refill and they want to due an entire test which would.be over 1k. So a car with less than 3k on car less than 90 days old no AC for a car over 30k. Tara the Service.manager insisted not her issue. Her demeanor and lack of willingness to work with a new customer was apparent. We left. Clearly the AC was an issue prior to buying the car and they dont care. More