Whitby Subaru
Whitby, ON
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108 Reviews of Whitby Subaru
Brought my 2018 Crosstrek in for a software update It was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded More
Excellent help from Darryl in the service department for my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extend my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extended warranty at Whitby Subaru so towing to the dealership didn’t cost me anything out of pocket. Darryl in the service department explained everything that was being checked and 2 service technicians looked over and tested the systems on my vehicle to assure me my Forester is in excellent shape and once again running perfectly. I take excellent care of my Subaru so it’s very important that the people who maintain it are meticulous. Whitby Subaru services exceeded my expectations and the service team has been honest and trustworthy. More
Recently bought a 2019 limited outback with less 50000km . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information s . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information system went black. So left car with dealership in london. They had to before an update. So likely missed. I had to call whitby to get them pay for this as London dealership says not covered. Loss car for entire day plus had to deal with both dealerships to get this paid. So I decided to review my 152 point inspection. Ooops guess they forgot to provide this too. Another call to dealer. Since its winter I didnt test my AC . Well we got a crazy heat spell in April. Turn on air no work. Back to the dealer in whitby. Well 300 to refill and they want to due an entire test which would.be over 1k. So a car with less than 3k on car less than 90 days old no AC for a car over 30k. Tara the Service.manager insisted not her issue. Her demeanor and lack of willingness to work with a new customer was apparent. We left. Clearly the AC was an issue prior to buying the car and they dont care. More
After-service has been horrible. Working with Tara (Service Manager) has not been a good experience and frankly bad enough I'll be reaching out to Subaru Canada. We bought a 2019 Cro Working with Tara (Service Manager) has not been a good experience and frankly bad enough I'll be reaching out to Subaru Canada. We bought a 2019 CrossTek LE, so after we drove it off the lot and with less than 3O00 km and within 45 days it's been in the shop twice. Including faulty AC and the entire Subaru Infosytem blacking out on the 401. Not to worry as Whitby Subra Tara says that's a Subaru Canada issue on the info center and they tested the AC by turning the defrost on. That's what 30K gets you we turn the knob on. Did I mention they also forget to provide their 152-point inspection. And after providing it some items missed and its not even signed. They have taken no reasonable responsibility here at all. for a 30K dollar plus car less than 3000KM. Use extreme caution here on buying used cars and the service . A true rating of this Dealership can be found here .https://www.dealerrater.ca/dealer/Whitby-Subaru-review-31984/ More
I have recently picked Subaru Forester 2023 limited from Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and W Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and Warren Khan for wonderful customer service. More
Subaru forester is my is first car. I recently picked the 2023 model from Whitby. I got it within three months. Customer service is really good in whitby. Thanks Patrick Mutuc and Warre I recently picked the 2023 model from Whitby. I got it within three months. Customer service is really good in whitby. Thanks Patrick Mutuc and Warren Khan More
i just picked up my 2023 Crosstrek last Saturday. This is the second car from this dealership. I had a great experience dealing with Whitby Subaru. The whole team including Warren Khan , Marc Haina a This is the second car from this dealership. I had a great experience dealing with Whitby Subaru. The whole team including Warren Khan , Marc Haina and Chris Benson are very accomodating . Chris was very patient answering all our questions. Thank you ,Whitby Subaru. More
Just got a beautiful 2019 subaru forester. Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomen Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomend. More
This review relates only to my direct experience with the Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the proble Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the problem was fixed within 15mins at no charge by another garage. At best they are incompetent and missed an easy fix, at worst they tried to fleece me. I gave them several opportunities to explain themselves, but they got defensive with me and offered no plausible excuse. I would have been none the wiser if I had indeed gone ahead with their quoted repairs. I would urge anyone to get a second opinion for any repair suggested here over 100$, it may save you thousands of dollars. I certainly would not trust them. More
Very satisfied owner of a pre-owned Crosstrek. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. Car ready for me with all the paper work when I arrived. Great service/warranty package arranged with Elihu and I am safely on the road. Extremely pleased! More