I contacted Downtown Subaru in search of a used Impreza and was put in touch with Melissa Yiu. While they did not have what I was looking for at the dealership at that moment, Melissa said she would let me know if anything came up. Only a few hours later, she let me know that they would have something in a couple days and within a week I was driving my new (to me) 2019 Impreza. Melissa was helpful, easy-going, friendly and I never felt any pressure at all. The impreza was in detailed, serviced and looking good when i picked it up. It handles like a dream and Im extremely happy with my purchase!