I picked up my leased 2021 Subaru Crosstrek Outdoor from Downtown Subaru last week, and couldn't be happier. This is my very first time leasing and I went to Downtown Subaru because my son had dealt with Melissa Yiu from the dealership for his lease a couple of years ago, and spoke highly of her. I specifically asked for Melissa when I walked in to inquire about leasing. From our initial discussion to when I drove away with the car, it has been nothing but a positive experience. Melissa's simple, no nonsense and straight to the point approach made everything so easy. She's knowledgeable, professional, and responsive (especially to emails, even into late evenings) not to mention super friendly. She kept me posted regularly on the progress of the car delivery and readiness. Car pickup day, Melissa spent extensive time going over the features with me, with her constant enthusiasm, and reiterated many times that she's always available to answer any questions I may have later on. Melissa, you're the best! You made my first ever car lease a great experience, smooth, effortless, and enjoyable. Many many thanks Melissa!