I leased a Subaru for the first time ever and could not recommend this dealership and specifically my sales agent, Melissa Yiu, more. I visited two other dealerships (Honda and Hyundai) prior to going to Subaru and my experience at Downtown Subaru was far superior. After each visit, test drive, conversation or email I had with my Sales Consultant Melissa Yiu I felt more and more empowered to make the right decision for my family about which vehicle to lease.
Melissa proved herself to be EXTREMELY knowledgeable about all the vehicles as well as the purchase options available to me. She was also extremely patient in answering all my questions thoroughly and in a manner I could easily digest in order to make the best decision possible for me and my family. I truly felt confident that the information Melissa was providing was honest and that she had my best interests at heart. Melissa always went above and beyond what I expected, often anticipating my questions before I had a mind to ask them! And when I did ask questions she would often take the time to answer them well after business hours had ended. I could not have been matched with a better Sales Agent!
This is my first time leasing a new car and I did not fully understand all the ins and outs of the options available to me and the variables I needed to consider when deciding on the term length and downpayment. Melissa thoroughly explained every option and the relative advantages of each, and she promptly provided all the paperwork necessary to finalize my lease at each stage of the process. She made the process very simple and straightforward.
Picking up my Subaru was a breeze and I really appreciated all the time that Melissa took to demonstrate the numerous features available in my new vehicle. She even took the time to think about what features might me most useful/interesting to me, and bookmarked the corresponding pages in the owners’ manuals so I wouldn’t have to search for them later. This was truly the best experience I’ve ever had at a car dealership and I’m loving my new Crosstrek!