This dealership is absolutely awful once they have your - J&A
This dealership is absolutely awful once they have your money.
The finance manager bulldozed me and my mother squeezing every last penny out of us. That's my bad though expecting honesty and integrity.
It was a horrible experience and I wish I just gave my leased vehicle back instead of buying it out.
Johnny Ngo, the finance manager, sold me the "extended warranty" at a ridiculous price and only to 100,000km or 6 yrs. Everyone that I showed it to was shocked, I didn't realize it was a bad deal. I know nothing about cars. I just took his word for it.
When my husband saw, he took me back to the dealership (a few days later) and we cancelled the warranty. I was told the money would go back onto what I owe on the loan. That was 2 months ago and my loan company STILL hasn't received anything from Subaru Calgary.
The woman at the bank suggested I get the tracking number for the cheque. I contacted Johnny Ngo to find out what happened... he has no idea and will investigate further. It's been a couple days and he's still "looking into it". Give me break.
When I first dealt with them a few years ago and I was trading in my VW the same thing happened. I couldn't get a hold of anyone to find out where my buyout cheque was and I was stuck paying for 2 car loans for a few payments. It wasn't until I emailed everyone at Subaru Calgary that they finally paid out my VW loan and cut me a cheque for the rest.
I was stupid enough to buy out my lease from them because I really liked the car. Like I said, they're great to deal with until they get your money but after that good luck getting a hold of anyone and God help you if they actually owe YOU money.
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