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Subaru of Lethbridge

Lethbridge, AB

4.4
479 Lifetime Reviews Review Dealership
Subaru of Lethbridge is the only Subaru dealer south of Calgary, so we have a very large area to look after and we plan on doing that very well. Our philosophy is simple; we will do everything in our power to create a satisfying customer experience, Whether you’re in for sales or service you will be treated with the respect you deserve. We strive to provide “Peace of Mind Motoring” to everyone we encounter. AMVIC Licensed.
Contact Dealership

3333 1st Ave S

Lethbridge, AB

T1J 4H1

Directions

Top Reviewed Employees

Travis  Malzahn at Subaru of Lethbridge

Travis Malzahn

Finance Manager
5.0
Joe Kadezabek at Subaru of Lethbridge

Joe Kadezabek

Used Sales Manager
4.5
Kirk Rasmussen at Subaru of Lethbridge

Kirk Rasmussen

Sales Consultant
3.7
Luke Davis at Subaru of Lethbridge

Luke Davis

Dealer Principal
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

January 19, 2021

"In addition to our review we posted in December about..."

- Sergey

In addition to our review we posted in December about squealing belt on our 2016 Subaru Outback : After so many trips to Subaru of Lethbridge Service Department and still refusing to look at it without hearing the squealing of the belt which was an on and off thing we give up and wrote an honest review to Subaru of Lethbridge , went to a car repair shop in Medicine Hat and in 15 minutes problem was found . The belt and pullies were covered in some sort or glue or adhesive which we believe was originally from the manufactory . Somebody put on a dirty belt or spilled some sticky stuff on pullies . It could not have happened on the road because it has a protected shield underneath the engine so nothing can splash up from underneath unto the engine plus we have only driven on paved roads so far . By this time belt was pretty worn and polished . They cleaned the pullies and replaced the belt . It could have all been avoided if the mechanic at Subaru of Lethbridge had at least looked at the belt instead of lying to us : Saying nothing we can do unless we hear the squeal and sending us home . So as we said in our previous review Subaru's made in the USA very sloppy and the mechanical service department at Subaru of Lethbridge even worse . We gave them 2 stars only for the friendliness of the staff and good coffee . Other than that we will never recommend this Dealership to anyone .

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Employees Worked With

December 19, 2020

"Subaru of Lethbridge the worse Dealership experience !..."

- Sergey

Subaru of Lethbridge the worse Dealership experience ! Bought 3 New Vehicles from other Car Brands and no problems ever . 2016 we bought Brand New Subaru Outback From Subaru of Lethbridge When we got home we noticed a dent which was very visible . After calling the sales person Johnny Vo back and forth he found somebody who fixed it very nicely . But we had to drive 400km to have it fixed which should have been fixed before selling the car . After a few weeks the belt started squealing very loud while driving . We called the Dealership again . Talked to our Sales Person and their Mechanic . We made arrangements to drive to the Dealership but the belt stopped squealing . We called back , They said without hearing the squealing noise nothing they could do . A few weeks later driving on the highway on windy day the windows started raddling almost falling apart . Called the dealership again . Made a video and sent it to them Mechanic suggested fully open and close the windows a few times to adjust them . It solved the problem . But shouldn't that have been done at the Factory or Dealership ? Last than a year old car and battery dead !! Dealer said come here we'll replace it . Another (400km ? ) After arguing they finally agreed to have it replaced at GMC dealer Medicine Hat . Looking back we weren't able to take this car for a test drive because it had a dead battery . But we liked the color combination of this car so Johnny promised to have it ready for us . When we arrived at the dealer the car was parked in front of the building engine running ready for us . Months later belt still squealing on and off . When I went there to fix it They couldn't hear the squeal . Mechanic and I went for a long test drive and it never squealed . While driving he was talking about that the car had 170,000 km I corrected him saying 17,000 but he never changed it on the work order . Later when I made the appointment to have that recalled part replaced they reminded me again about the 170,000 km . So when I arrived for my appointment I reminded them again to check the Km realizing they hadn't fixed it on their work sheet . The squealing continue on and off . Car parked in a warm garage for 1 week while we were on holiday battery dead again. Called Dealer nothing they can do blaming it on the electronics in the car . Even if I drive that car everyday the battery never gets fully charged . Barely over 20,000 km the belt is almost shredded and still squealing on and off . Called Subaru of Lethbridge again . While explaining over the phone they told me that my warranty had expired and I would end up paying for it . Even though I had been to their shop twice before the 3 year warranty expired . We are going somewhere else to fix it . We are done with Subaru of Lethbridge junk yard . You like Subaru's buy made in Japan not America . Never ever buy from Subaru of Lethbridge . Save yourself the hassle .

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Employees Worked With

Other Employees : Johnny Vo, Jon Ford

October 21, 2020

"Travis was extremely helpful to me with purchasing 2..."

- Aimee W

Travis was extremely helpful to me with purchasing 2 vehicles in the same year. After I had been in an accident with my first Crosstrek, he was very quick to provide me with as many options as he could, and get me into an even better Crosstrek. He was very accomodating through the whole process. Dave and Travis both made a tough time as easy as it could be for me, and for that I am so grateful!

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Employees Worked With

Other Employees : Dave Tamura

Photos & Amenities

  • Pet Friendly
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • After Hours Drop-Off
  • Cable TV
  • Shuttle Service
  • Authorized Parts Store
  • Authorized Accessories Store
Subaru of Lethbridge, Lethbridge, AB, T1J 4H1