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Subaru of Lethbridge

4.8

461 Lifetime Reviews

3333 1st Ave S, Lethbridge, Alberta T1J 4H1
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Top Reviewed Employees

Johnny  Vo at Subaru of Lethbridge

Johnny Vo

Sales Consultant
5.0
Luke Davis at Subaru of Lethbridge

Luke Davis

Dealer Principal
5.0
Kyle Gyger at Subaru of Lethbridge

Kyle Gyger

Sales Consultant
5.0
Jon Ford at Subaru of Lethbridge

Jon Ford

Fixed Operations Manager
4.9

Latest Reviews

October 10, 2019

"You have to work hard to spend your money here!"

- waitinginlethbridge

I tried to book an appointment to get some maintenance done on my Subaru Outback. First, the person who answered the phone seemed surprised when I asked for the service department. She didn't transfer my call and the interrogation started. I was asked if I had a car in for service. No, I'm trying to make an appointment. She sounded very surprised, and then she transferred my call, which went to voicemail. It took 2 hours to get my call returned. The lady who returned my call first asked what I wanted done, and when I said brakes and a transmission service, she asked if I had already been quoted on the job. I said no and she sounded surprised. Then she asked if it was part of a service package. No. So why did I want to get my brakes done and my transmission serviced? Seriously. I had to explain why I wanted to have routine maintenance done.....She grudgingly said they could take me in three weeks time, and had I been there before? No. Oh we have to start a file. What's your VIN? I don't have it on me, and my car is parked a 15 minute walk away. Well we can't make an appointment until you give us your VIN. We don't want to waste time looking it up when you arrive at the dealership. At this point I just gave up...I had a great experience at Centaur Subaru in Calgary so I'll arrange to get the service done next time I'm in Calgary.

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Employees Worked With

I seem to recall the woman who called me back was Carrie.

September 21, 2019

"Helpful and thorough service "

- Jimmyboy

On a recent trip our vehicle developed a problem. The dealership made space for us and the analysis of the problem was thorough and complete. We couldn’t be happier with the service we received.

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Employees Worked With

July 28, 2019

"Purchase #2"

- Laurie

We just bought a 2019 Outback from these folks and traded in the 2016 Outback we bought there 3 years ago. Johnny, Joe & Dave made the whole process the same rewarding experience as last time. Can't recommend this dealership enough. Just great folks, happy doing what they do.

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Employees Worked With

Photos & Amenities

  • Pet Friendly
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • After Hours Drop-Off
  • Cable TV
  • Shuttle Service
  • Authorized Parts Store
  • Authorized Accessories Store
Subaru of Lethbridge, Lethbridge, AB, T1J 4H1