"You have to work hard to spend your money here!"
I tried to book an appointment to get some maintenance done on my Subaru Outback. First, the person who answered the phone seemed surprised when I asked for the service department. She didn't transfer my call and the interrogation started. I was asked if I had a car in for service. No, I'm trying to make an appointment. She sounded very surprised, and then she transferred my call, which went to voicemail. It took 2 hours to get my call returned. The lady who returned my call first asked what I wanted done, and when I said brakes and a transmission service, she asked if I had already been quoted on the job. I said no and she sounded surprised. Then she asked if it was part of a service package. No. So why did I want to get my brakes done and my transmission serviced? Seriously. I had to explain why I wanted to have routine maintenance done.....She grudgingly said they could take me in three weeks time, and had I been there before? No. Oh we have to start a file. What's your VIN? I don't have it on me, and my car is parked a 15 minute walk away. Well we can't make an appointment until you give us your VIN. We don't want to waste time looking it up when you arrive at the dealership. At this point I just gave up...I had a great experience at Centaur Subaru in Calgary so I'll arrange to get the service done next time I'm in Calgary.
Employees Worked With
I seem to recall the woman who called me back was Carrie.
"Helpful and thorough service "
On a recent trip our vehicle developed a problem. The dealership made space for us and the analysis of the problem was thorough and complete. We couldn’t be happier with the service we received.
We just bought a 2019 Outback from these folks and traded in the 2016 Outback we bought there 3 years ago. Johnny, Joe & Dave made the whole process the same rewarding experience as last time. Can't recommend this dealership enough. Just great folks, happy doing what they do.