Subaru of Lethbridge

Bought a 2015 Subaru Outback from this dealership and less than 5000km and 7 weeks later the driver side rear wheel broke off the car. We had it towed back to the dealership and from first call to let th less than 5000km and 7 weeks later the driver side rear wheel broke off the car. We had it towed back to the dealership and from first call to let them know what happened there was nothing but defensive feedback on why they weren’t responsible. No concern for the fact that if the wheel had broken off on the highway we could have been in a very serious accident. The wheel studs had hairline fractures which they claim is not their responsibility even though they inspected and did the rear brakes before we bought the vehicle. Just terrible customer service and lack of concern for safety of everybody on the road. More

I bought a used Subaru from this dealer recently. Johnny was very heipful in the process. I had a very specific set of criteria and he found a vehicle that met my needs. I was very impressed with Johnny was very heipful in the process. I had a very specific set of criteria and he found a vehicle that met my needs. I was very impressed with the dealership. No hassle, just honest and open communication. Thanks Subaru of Lethbribge! More

We just purchased an Impreza and are very impressed with the service at Subaru! Kirk and Dave were very accommodating and even stayed after hours to get us on the road. I highly recommend it his dealership! the service at Subaru! Kirk and Dave were very accommodating and even stayed after hours to get us on the road. I highly recommend it his dealership! More

After a severe disappointment with a Calgary Subaru dealer, I reached out to Kirk at Subaru in Lethbridge. I explained my disappointment and frustration with Calgary and told him that many people had t dealer, I reached out to Kirk at Subaru in Lethbridge. I explained my disappointment and frustration with Calgary and told him that many people had told me to go south instead of dealing with Calgary. Kirk asked for my details and said he’d look into what I needed and get right back to me. And he got right back to me. Not only did he find exactly what I was looking for, inside of 24 hours he made space in his Saturday to fit me in and send me home happy with a new Forester! Dave was honest and forthright with finance and even went above and beyond to apologize on behalf of Subaru for how I’d been treated in Calgary I’ll never shop anywhere else and I will send everyone I know to see these two fantastic people. From a lifetime Ford fan, you’ve shown me the other Blue Oval and I couldn’t be happier More

Travis put me in to a 2020 Crosstrek without any games or hassle after my previous car was totalled by a hailstorm in Calgary. He conducted the majority over text messaging over 2 days and was very prompt wi hassle after my previous car was totalled by a hailstorm in Calgary. He conducted the majority over text messaging over 2 days and was very prompt with his responses to my questions. More

VERY pleasant!!!! I had been looking to replace a vehicle for a couple months. Did a lot of research on-line and Subaru came out on top of many of the recommendations f I had been looking to replace a vehicle for a couple months. Did a lot of research on-line and Subaru came out on top of many of the recommendations for a good midsize SUV. I thought I would call Subaru of Lethbridge and get some information, I was not intending to buy for at least another month. I was put through to Travis that was nice enough to answer all my questions WITHOUT demanding I provide him with name, address and phone number like some dealers do. I came to look at 1pm and picked up my new Outback at 4pm. No pressure from Travis, no trying to talk me into something I did not want. I told him what I wanted and I am happy to say the vehicle I got has the features that I was looking for and nothing more!!! Already have had it out in the field working chasing a storm system and exploring some back roads! More

Got a fantastic deal on a pre-owned Outback. Kirk worked with me for hours helping me make the final decision that was right for my family. I've come in to the dealership several times since for maintenance with me for hours helping me make the final decision that was right for my family. I've come in to the dealership several times since for maintenance and found him very friendly. He has been very happy to answer questions post delivery of the vehicle and is just an all around knowledgeable and professional individual. More

Kirk was condescending and rude We have been looking to purchase a used Subaru and engaged with Kirk at Subaru of Lethbridge. We found him to be condescending and rude when we did no We have been looking to purchase a used Subaru and engaged with Kirk at Subaru of Lethbridge. We found him to be condescending and rude when we did not offer him praise and validation for his efforts to get us into whatever car he decided was going to be right for us. He was also patronizing when negotiating financing. Our interactions with Kirk have left a very sour taste in our mouths and we will be looking to purchase our next, and perhaps even service our current, Subaru at a different dealership. More

The Best Sales and Management Period. We have been looking for a car for a long time...Lexus, Volvo, Toyota and finally Subaru. I have to admit we were not looking to buy, just to test dr We have been looking for a car for a long time...Lexus, Volvo, Toyota and finally Subaru. I have to admit we were not looking to buy, just to test drive. Kyle Gyger was the salesperson we dealt with when we arrive. I asked if we could drive 3 different style Subaru’s the following morning. Kyle arranged for it to happened and it was ready for us the next day. After driving all three we had been very impressed with the Outback and Ascent. Klye gave us all the information for all the cars...no pressure...just wanted to make sure we were properly informed. To make a long story short...we decided...not only because we loved the ride of the cars...but more importantly was the follow up...no pressure attitude of Kyle. His service to us since the purchase has been the best I have ever received from a salesperson in any type of purchase. If you want a great salesperson, management and service team...this is the place to buy a car. It made Toyota, Volvo and Lexus look average. Like I said we looked at all three and we even had two other purchases at Toyota in Medicine Hat...and were not even treated close to how the Subaru family treated us. Hats off to Joe Kadezabek(General Manager) on having a great staff. One other follow up we had was with Dave Tamura in Finance. So very helpful and patient with us in every way for extra warranty and other items for the car. It is a great team of folks at Subaru Lethbridge. More

Johny was transparent, informative and super helpful throughout the entire process! I love my new subaru crosstrek. I couldn't imagine having a better experience! throughout the entire process! I love my new subaru crosstrek. I couldn't imagine having a better experience! More