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Subaru of Lethbridge
Lethbridge, AB
488 Reviews
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488 Reviews of Subaru of Lethbridge
June 04, 2020
Kirk was condescending and rude We have been looking to purchase a used Subaru and engaged with Kirk at Subaru of Lethbridge. We found him to be condescending and rude when we did no We have been looking to purchase a used Subaru and engaged with Kirk at Subaru of Lethbridge. We found him to be condescending and rude when we did not offer him praise and validation for his efforts to get us into whatever car he decided was going to be right for us. He was also patronizing when negotiating financing. Our interactions with Kirk have left a very sour taste in our mouths and we will be looking to purchase our next, and perhaps even service our current, Subaru at a different dealership. More
by subarulethy
Employees Worked With
Kirk Rasmussen
Helpful March 02, 2020
The Best Sales and Management Period. We have been looking for a car for a long time...Lexus, Volvo, Toyota and finally Subaru. I have to admit we were not looking to buy, just to test dr We have been looking for a car for a long time...Lexus, Volvo, Toyota and finally Subaru. I have to admit we were not looking to buy, just to test drive. Kyle Gyger was the salesperson we dealt with when we arrive. I asked if we could drive 3 different style Subaru’s the following morning. Kyle arranged for it to happened and it was ready for us the next day. After driving all three we had been very impressed with the Outback and Ascent. Klye gave us all the information for all the cars...no pressure...just wanted to make sure we were properly informed. To make a long story short...we decided...not only because we loved the ride of the cars...but more importantly was the follow up...no pressure attitude of Kyle. His service to us since the purchase has been the best I have ever received from a salesperson in any type of purchase. If you want a great salesperson, management and service team...this is the place to buy a car. It made Toyota, Volvo and Lexus look average. Like I said we looked at all three and we even had two other purchases at Toyota in Medicine Hat...and were not even treated close to how the Subaru family treated us. Hats off to Joe Kadezabek(General Manager) on having a great staff. One other follow up we had was with Dave Tamura in Finance. So very helpful and patient with us in every way for extra warranty and other items for the car. It is a great team of folks at Subaru Lethbridge. More
by Utsurogi
Employees Worked With
Dave Tamura, Kyle Gyger
February 28, 2020
Johny was transparent, informative and super helpful throughout the entire process! I love my new subaru crosstrek. I couldn't imagine having a better experience! throughout the entire process! I love my new subaru crosstrek. I couldn't imagine having a better experience! More
by Megan R
Employees Worked With
Johnny Vo
February 17, 2020
Purchased 2020 Ascent. Very positive experience Both Joe and Travis made the purchase a very enjoyable experience. Joe reviewed all of the options and when the vehicle arrived Travis went over the v Both Joe and Travis made the purchase a very enjoyable experience. Joe reviewed all of the options and when the vehicle arrived Travis went over the vehicle in detail with me. Joe followed up after a couple of weeks from delivery to confirm all was going well. Would definitely recommend both gentlemen and the dealership. More
by mardellburnett
Employees Worked With
Joe Kadezabek, Travis Malzahn
February 13, 2020
Love my new GOOAT! The dealership is never high pressured. The prices they quote are exactly the same as the Subaru Canada website. The website is great to summarize a The dealership is never high pressured. The prices they quote are exactly the same as the Subaru Canada website. The website is great to summarize and recall conversations with the sales staff. Travis was great at showing me all the new technology features, and offered to help me at any time. It is a significant jump into the technology of the new cars! Thank you Travis and Subaru Lethbridge -- a great team. More
by douglorraine87
Employees Worked With
Joe Kadezabek, Travis Malzahn
February 12, 2020
We purchased preowned. I was able to take unaccompanied test drives, call frequently as questions arose and was not pressured to buy more than we could afford nor even to buy a Subaru. After purchase whe test drives, call frequently as questions arose and was not pressured to buy more than we could afford nor even to buy a Subaru. After purchase when we discovered our Hyundai vehicle had no block heater, the sales manager apologized and installed one at no cost to us. They even sourced a Hyundai part! More
by Alice and Don
Employees Worked With
Loretta, Rebecca, , Joe Kadezabek, Kirk Rasmussen
February 11, 2020
Positive experience throughout. This is our third Outback from Subaru of Lethbridge. Each sale and follow-up service has been smooth and efficient. Dealing through Travis is outstan This is our third Outback from Subaru of Lethbridge. Each sale and follow-up service has been smooth and efficient. Dealing through Travis is outstanding. Thanks. More
by rog
Employees Worked With
Joe Kadezabek, Jon Ford, Travis Malzahn, Dave Tamura
October 10, 2019
You have to work hard to spend your money here! I tried to book an appointment to get some maintenance done on my Subaru Outback. First, the person who answered the phone seemed surprised when I as I tried to book an appointment to get some maintenance done on my Subaru Outback. First, the person who answered the phone seemed surprised when I asked for the service department. She didn't transfer my call and the interrogation started. I was asked if I had a car in for service. No, I'm trying to make an appointment. She sounded very surprised, and then she transferred my call, which went to voicemail. It took 2 hours to get my call returned. The lady who returned my call first asked what I wanted done, and when I said brakes and a transmission service, she asked if I had already been quoted on the job. I said no and she sounded surprised. Then she asked if it was part of a service package. No. So why did I want to get my brakes done and my transmission serviced? Seriously. I had to explain why I wanted to have routine maintenance done.....She grudgingly said they could take me in three weeks time, and had I been there before? No. Oh we have to start a file. What's your VIN? I don't have it on me, and my car is parked a 15 minute walk away. Well we can't make an appointment until you give us your VIN. We don't want to waste time looking it up when you arrive at the dealership. At this point I just gave up...I had a great experience at Centaur Subaru in Calgary so I'll arrange to get the service done next time I'm in Calgary. More
by waitinginlethbridge
Employees Worked With
I seem to recall the woman who called me back was Carrie.
September 21, 2019
Helpful and thorough service On a recent trip our vehicle developed a problem. The dealership made space for us and the analysis of the problem was thorough and complete. We could On a recent trip our vehicle developed a problem. The dealership made space for us and the analysis of the problem was thorough and complete. We couldn’t be happier with the service we received. More
by Jimmyboy
Employees Worked With
Liam McKenna, Jennifer Moore
July 28, 2019
Purchase #2 We just bought a 2019 Outback from these folks and traded in the 2016 Outback we bought there 3 years ago. Johnny, Joe & Dave made the whole process We just bought a 2019 Outback from these folks and traded in the 2016 Outback we bought there 3 years ago. Johnny, Joe & Dave made the whole process the same rewarding experience as last time. Can't recommend this dealership enough. Just great folks, happy doing what they do. More
by Laurie
Employees Worked With
Joe Kadezabek, Johnny Vo, Dave Tamura
