Bought our first subaru in 2017 salesman ken was great liked him so much, we put a second car on order in 2019, that is when the troubles started. Mother in law had medical problem, went blind, had a newer car with low miles that we were going to use, tried to cancel the second car, refused to give 1000$ deposit back, we were waiting upstairs for the sales manager to come and talk to us about it, but first I observed the sales manager and the assistant talk over tacticts to use on us, if they doint go for that then tell them this, and if they dont go for that then tell them this, they hatched 3 different plans before talking to us, little did they know I was on the second floor looking over the edge watching this going on. Ended up having to take car in for service to use the credit, this is when things got worse. they did a full brake service, which in my mechanics opinion who looked at the car after it was at subaru, was not done. Then a year later a wheel bearing needs to be replaced under warranty, the tech ripped the cv boot and bent the rear backing plate for the brake, bent it back into shape, cut some metal off it with a grinder, put it back together and did not say anything about the DAMAGE that was caused by one of the subaru techs. My other mechanic notices this damage immediately upon inspection, Long story short that is still ongoing, first they denied it, then they try giving some lame excuse how it happened, which I point out that it most likely did not happen like that, more denial then the service manager asks me, and I quote him here " whats the big deal we fixed it for you" Well the big deal is
your tech should not of damaged the vehicle in the first place!
Your tech should not of hidden the damage!
I should of been informed of the damage!
You should not of tried to deny it!
You should not of lied about what happened!
You should of been honest from the start!
And your service advisors lie about knowing of common problems with the Subaru brand, it is always the first time they have seen this problem!!!
So from my experience with Subaru City, I found them to be the greasiest of car sales, the service department is lacking professionalism. What kind of place is this that it is necessary to have your car inspected by another mechanic after it is worked on at Subaru City??? And thank goodness we had the work reinspected by a competent mechanic, as it would have cost us even more money down the road, or is that the point????
And the Subaru car has had several problems early on in its life that have never occured in 200000km or 10 years in other vehicles. I have 1.7 million km of driving experience in about 15 different vehicles, and have never had the problems we have had in this Subaru.