I never felt pressured, which means they either didn't care to sell me a car, or they were so good, I didn't even notice. Probably the latter.
Nisar was awesome, and went out of his way to help us out of a sticky situation with the last dealer we bought a used vehicle from.
"Must sell a lot of vehicles here to ignore customers this..."
- Loki _ca
Must sell a lot of vehicles here to ignore customers this much.
Brand new to Subaru, brand new to this dealership and even after buying a new Crosstrek and returning within 10 days to buy a Forester, nobody could be bothered to keep us updated on progress or move a deal along.
Almost walked away from a deal on the Crosstrek because nobody could take the time to communicate or get back to us and then DID walk away from a deal on a Forester for the same reason.
Never experienced such poor customer focus anywhere.
Employees Worked With
Other Employees :
"Good job - bad paperwork?"
Last year my car spent about 40 days in the shop for a warranty repair because they kept ordering the wrong parts. For compensation I got some free oil changes that made me come back to this dealership. As I am running all-weather tires all year round, I asked for a tire rotation. I was charged for it, but the checklists show that the wheels were not taken off. I wasn't asked to come back to re-tighten the wheel nuts as usual after taking the wheels off.
The advisor claims that it was done, the technician just forgot to record it. Should I believe him?
At least they didn't charge for the oil change after I reminded them several times and accepted my declining a bulb change for $50 ($5 part and five minutes work).
The shuttle driver was great.