When purchasing our cars, Ernesto was great! Now service dept!
Took one month to have an appointment, I was OK with that! Brought in my car on my apt date!
Check in, no one at the counter, had to have the sales person call someone in the service.
The bad - Having brought in my car to be serviced and repair the issues, normally having dealt with mechanics, they check the car, call you with the problems and you either give the ok or not. This was not the case. They called to let me know the car was ready, so I asked what was the issue, she told me that she will explain when I pick up the car. OK, so went to pick up the car. The guy at the front was not familiar with my car so he read through what was going on. OK with that, so he is reading to me what I said (very slowly), so I just asked him what was done. Basically NOTHING and than the woman jump in and explained that my appointment was for a diagnosis not to work on! Why would I bring my car just to have a diagnostic after waiting for a month???? and not have the work done???? rudely she explain that they did not have the part, by now I have to admit got annoyed as my father who was a mechanic always stressed out that a car must have 3 working perfect condition and that is the wheels/tires, brakes, and steering wheels! Well still have a steering wheel problem but after her being so rude and cutting me off telling me that they were not supposed to work on the car! Wow, why do I bring a car to have it serviced???? I did tell her that at my age I have dealt with many mechanics and the little mechanic shop will have no problem have a hose and drive belts and clap hose and v belt! ordered and delivered within an hour! A Subaru dealer that does not have claps and belt and than being belittle by service dept!!!! But had no problem running after me to sign the recalls paperwork and when I looked at stack of papers and showed a brushed off and told her that you can do all that paperwork but not work on my car for my own safety! Kept telling me that it is safe to drive!!!! steering wheel problems, brake problems and told her numbers of time that I had to drive 1.5 hr daily on highways! The problem was and is the steering wheel, but NEVER again will I go to have my car serviced! Paid for diagnostic and have still the same problem. Shop looks great but that is all I can say positive!