Well worth heading out of the city to go to Red Deer!
I had spent several weekends looking to upgrade my car where I live, in Edmonton and knew my next purchase was going to be a Subaru. Unfortunately, I had a very unpleasant experience with another dealership in Edmonton and have heard from other friends who own a Subaru not to bother with the other location, either, so I decided to look into Scott Subaru in Red Deer, despite it being over an hour and a half drive from my home.
My first point of contact was via email and Clay was very quick to respond, despite it being a long weekend. I was so impressed! No pressure, just facts and great guy to speak to all throughout the process. Communication with everyone there was simple, prompt and very informative. Carmen in Finance was also great and very responsive... everyone is just SO friendly. I just told my friend that I didn't think great service like this existed in the world anymore. I left feeling so good about everything.
I have always disliked and shy away from dealerships in the past since I hate feeling like I'm being sold to, or pressured into anything. I also get really turned off when salespeople like to shame you if you are considering different car makers as options. That's exactly the kind of treatment I had in City Subaru in Edmonton (after waiting in the showroom for over half an hour and not even being acknowledged or receiving help from anyone).
Well, you WILL NOT have to worry about getting that type of treatment here from anyone! Thanks Clay and Carmen, you guys have been great :)
A special thank you to Cesar, the very friendly driver they sent up all the way from Red Deer after hours to pick me up from downtown Edmonton after work and drive me all the way back down to the dealership to pick up my new vehicle. WOW.
Thank you so much Scott Subaru and I look forward to continuing doing business with you and referring you to all my friends for many years to come!
If you're considering a Subaru - or ANY car in general - save yourself the time and effort going anywhere else and be sure to make a visit here first! :)