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Excellent service - July
Je tiens à dire que j'ai eu un excellent service au concessionnaire Subaru-Montreal, plus particulièrement venant de Monsieur Chino Doan. Celui-ci a été a l'écoute de mes besoins et a tout fait pour m'offrir le meilleur produit selon mes demandes au meilleur prix. Excellent service. Je suis extrêmement satisfaite et je le recommande. Définitivement, lors de l'achat de mon prochain véhicule, je vais contacter directement Monsieur Doan
Nehemie Nzisabira - Wanda123
This gentleman was a very efficient, knowledgeable and offered an over and above customer service. Mr Nzisabira was available whenever I had a question and answered my questions in a very detailed way. He does an amazing follow-up as well. I highly recommend him as the best products specialist at the Saint-Joseph dealership .
Bonne experience - JanKra
Une bonne experience client de la part de Samantha. L'equipe était courtois et expérimenté. Ils connaissent leur marque. Je recommande le concessionnaire pour votre achat.
Arrived for my appointment no one there to receive me - Anna
I had an appointment for service this morning. I arrived promptly at 7:30am to be greeted by a locked gate. When I inquired, I was told by the employee that she forgot to block off the day because they were closed Easter Monday. No phone call to cancel my appointment. When I called to complain, the sales manager was rude and dismissive. The lack of professionalism, and incompetence gets worse every time you deal with these people. Feel bad for the new owners. Springtime is here. It’s past time they do a huge spring cleaning of their employees. Starting with the entire Sales department.
Bad Experience at service - Karo
Very very bad experience at Service
Brakes are scrapt after 23000 KM., impossible after 2 years.
Never go at this place...We never see that with Honda Toyota and ....GM
Déception - Coconut11
Je croyais ne pas me tromper lorsque
j’ai choisis de faire affaire avec ce concessionnaire... Après tout .. ce n’est
pas un garage de fond de cour comme on dit.. mais je me suis trompée..
j’ai acheté un véhicule qui n’avais que 24000 kilo et quelques poussières..
Mon rdv pour la prise de possession était à 12:30... j’ai attendu et finalement décidé d’aller voir mon vendeur..il est rendu 13:00.. il me dit qu’i y a un problème avec le véhicule et qu’ils doivent commander la pièce.. ça va prendre un bon 2 heure semble-t-il..
Bon.. je finis par devoir aller prendre une bouchée pas très loin.. on m’appelle finalement à 15:15 pour me dire qu’il est prêt.. enfin .. je reviens..
Je m’aattends évidemment à ce le véhicule soit comme un neuf.. comme on m’a promis ( shampooing des sièges et tapis etc.. ) Bin non !! Mon véhicule a des traces de doigts gras un peu partout.. les tapis on même pas eu une belles job, en un mot.. il est bien loin d’être digne d’un lavage professionnel.. j’en fais tout de suite mention à mon vendeur.. il fait venir le gérant qui admet que c’est pas une belle job.. il le retourne au nettoyage.. quand il revient.. je suis pas encore satisfaite.. je suis tellement déçu et j’ai perdu confiance.. j’ai le goût de canceller mon achat.. ils me donnent une carte d’ess De 50$.. après tout ce temps perdu et un lunch )je pars de là.. il est rendu autour de 18:00....
Taches, saletés.. un gros manque de rigueur autant côté esthétique que mécanique.. ils m’offrde Reprendre le nettoyage... donc j’y retourne demain.. encore du temps perdu mais bon.. j’e Que cette fois-ci la qualité du nettoyage sera à là hauteur.. je vous reviens
Car not available for viewing after taking an appointment - Potential Buyer
I had contacted by phone the dealership and taken an appointment to go visit the pre-owned car found on their own website in order to inspect it personally. I had insisted to have the car clear of snow if located in the parking lot and be ready for viewing as an interested potential buyer. The web agent in question (Josee) assured me that the car would be ready for the time we both agreed upon. Once I got to the dealership Subaru Rive-Nord I was met by a sales rep. (Emanuel). He briefly inquired about my potential car purchase and asked a couple of questions (A. Was I to trade in my own car and B. Was I to finance with them the new purchase). I have answered NO to both question. The sales rep. then invited me to follow him but then told me to wait as he was going to locate the car (which Josee a moment earlier told him was in the parking lot). After about 5-10 minutes he returned and asked again to be followed this time to the garage located in the adjacent building as the car was "mysteriously" brought in for service. (please note that this was a quite Wednesday with no soul to be found at the dealership). Emanuel invited me in the garage and to my astonishment the car was on a lift 6 feet off the ground and with a straight face he invited me to view the car for pre purchase analisys. Note that it was impossible to get into the car as doors were blocked by the lift own supporting column and was also basically impossible to inspect/view the body. I complained that this was in no way a professional and acceptable service given to a potential customer that had taken the time to set an appointment and had driven 25+ Km from Montreal. Instead of arguing with Emanuel, the Sales Rep., who was in no way sympathetic and in no way tried to apologize for the situation, I asked to speak to the Sales Director (Michelangelo). After a coupe of minutes the Director shows up and basically continues playing the same record and in now way tries to apologize for the inconvenient and in no logical manner tries to explain this situation. Basically that was it! the car was basically not available for viewing, not available for a test ride either (the garage removed the wheels) and in no way tries to give me an alternative meeting or asks me to wait till the garage has finished this "mysterious" last minute service. I was basically told to leave in between the lines. Instead of arguing for an explanation of this totally absurd situation I decided to leave the dealership to NEVER return. Total lack of professionalism and customer service.
The moral of the story is:
This dealership posts fake or misleading ads online and once the potential customer is brought in to the dealership they assess on a case by case basis and depending on weather you have a trade-in car or weather your finance the car with them if they are going to sell you their car as advertised.
Wasted half of my day for nothing and given the nonsensical bla, bla, bla but I promise will never return to see these CHARLATANS.
Worst Experince of my Life - CrazyExperinece2017
Negotiated a deal with salesman Anthony. Arrived with my son and his girlfriend to find car not ready. Not washed. Scratch on door not addressed and what we believe was some additional damage under front bumper. Highly unprofessional and not apologetic and in addition brought out a stick to fix scratch. I demanded my money back and that took several hours.....I have never experienced such a poor dealership in my life!!!!
Brutal experience...I wouldn't buy a coffee there!!!!!!
Long wait for a car - B Montgomery
I was initially told 6 week wait. Then it was another two weeks, then another two weeks, and so on.
No one at Subaru seems the least bit concerned that I am not satisfied.
worst customer service and just lies - alfernan
it is a waste of time , the worst customer service, i called to a guy Francis to confirm the information for a Subaru cross trek , according to the seller the car was perfect, only one owner, no reparations to do, car proof etc. After traveling 4 hours with my pregnant wife to see the vehicle, I realized that the salesman had no idea what car i was talking about. He was just inventing the information by telephone.
What a lack of professionalism of this seller, and worst of all is that this car did not exist in the dealership .. I think they are accustomed to lying to their customers
I've dealt with these guys on a number of occasions. Not... - hackish
I've dealt with these guys on a number of occasions. Not only did I find them extremely knowledgable but there was a level of honesty that I have not encountered at other dealerships. On a number of occasions they went as far as taking me under the car to point out what was going on. Absolutely A1!The only complaint I have is that sometimes it takes a while to have work done.