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Excellent service de la part de Chino. Agréable,... - francine
Excellent service de la part de Chino. Agréable, efficace, serviable, de confiance! Il nous a aidés à trouver une voiture d'occasion pour les 30 ans de ma fille. Merci!
L’Accueil est professionnel, Le vendeur Nous prend aux... - Danny
L’Accueil est professionnel, Le vendeur Nous prend aux sérieux,prend le temp qu’il faut et ils était à l’écoute bonne environnement et personnel qualifie
Deuxième achat chez Subaru Outaouais Outback 2020 très... - Jocelyne et pierre
Deuxième achat chez Subaru Outaouais
Outback 2020 très satisfait bon service
Mon vendeur est Patrick Landriault
Très bon vendeur et plaisant. Il connaît très bien son produit et très patient.
Il as passer beaucoup de temps à tout nous expliquer surtout l’électronique.
Chapeau Patrick !!!
THE Subaru Experience - Wendi Goh
After an initial long wait from an inattentive receptionist, I was greeted by a salesman that began what was to be the best car buying experience ever.
JP wasn't just a consultant; he answered all our questions without having to run from office to office as I had already encountered, and he was pretty much guaranteed my business from then on.
We bought an amazing Crosstrek, which was made even easier with the help of financial manager Alba, who walked us through ball possible coverages.
On delivery, we had quite a different experience from our previous cars. Other brands pretty much handed us the books and the keys, with a handshake; not this time. We were introduced to a very likable guy that instilled such confidence and knowledge (as well as patience) to ensure that we had a great grasp of our investment, from simple to technical, and all explained like a teacher, but also like a friend.
Would i recommend: 100%
Wish I had met them earlier in my car buying life.
"This" Subaru way, ranks as the best.
Looking forward to seeing them for the next car.
Disappointment - Juliette
We really felt like numbers. We don’t usually write reviews but we thought it was important to mention the really poor customer service we receive. This dealer wants to sell you a car but do not want to give you service: wrong information mention, low staff, not helpful. We are so disappointed, we had awesome service from Subaru Rive Nord however they did not had the car we wanted. Kindly, hope this helps
Bad Experience at service - Karo
Very very bad experience at Service
Brakes are scrapt after 23000 KM., impossible after 2 years.
Never go at this place...We never see that with Honda Toyota and ....GM
parfait - garagerater68
Expérience plus que satisfaisante au niveau du service et des ventes. Les vendeurs et conseillers technique connaissent bien leur produits et son en mesure de très bien satisfaire vos besoin.
Service challenged - Richard Simpson
Do not use these dealership for service. I tried for 4 weeks to get just a change of my summer to winter tires and no one responded to by multiple phone calls to the service number. All I ever got was voicemail and I left messages each time and nobody return my calls. I have moved to Montreal from Toronto where Downtown Subaru always answered the service phone number call to schedule a service. I even tried to use my previous emails to the service department and never got any email response from any of the service associates. Try to find another Subaru dealership in the general Montreal region.
Dishonest dealership - buyer_beware
Discovered after purchase that two of the all-season tires for our pre-owned vehicle were unsafe and literally marked "scrap". Dealer wanted $250 extra to provide useable tires, and stopped returning our calls when we insisted that it's their responsibility to provide safe tires. After 2 months of fighting, Subaru Canada finally intervened to solve the problem. Love the car, hate the dealership. Buy elsewhere.
I've dealt with these guys on a number of occasions. Not... - hackish
I've dealt with these guys on a number of occasions. Not only did I find them extremely knowledgable but there was a level of honesty that I have not encountered at other dealerships. On a number of occasions they went as far as taking me under the car to point out what was going on. Absolutely A1!The only complaint I have is that sometimes it takes a while to have work done.
worst customer service and just lies - alfernan
it is a waste of time , the worst customer service, i called to a guy Francis to confirm the information for a Subaru cross trek , according to the seller the car was perfect, only one owner, no reparations to do, car proof etc. After traveling 4 hours with my pregnant wife to see the vehicle, I realized that the salesman had no idea what car i was talking about. He was just inventing the information by telephone.
What a lack of professionalism of this seller, and worst of all is that this car did not exist in the dealership .. I think they are accustomed to lying to their customers