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Sorry to say but worst service. Went there around 4:30pm... - Kanchan saini
Sorry to say but worst service. Went there around 4:30pm today. Waited about 10 mins nobody came to help. Not one person asked for help.
Neglect - littlehobo34
I had two claims with MPI at the same time for 2 rear end accidents which totalled close to 55 % of the cars value. So I brought the car into the collision centre at subaru thinking they would be the best to fix the repairs. I had very high initial thoughts of the centre. They took my car in and gave an estimate of what they needed and then said they would be in contact once they were ready. That was the last time they were good. I had to request the estimate from them multiple times. They presented me with an original estimate without the additions that they sent to MPI. Then never explained to me what all the repairs were. I took the car to the service side of the building for unrelated work on the vehicle and they said I have suspension issues. I brought this up with the collision people and they said they would only take a look once they get the car up on the hoist and start the repairs. Meanwhile if these repairs were claim related then the vehicle would be a total loss. They took three days after giving the car back to them to check on these before they provided me with pictures without explanations as to what I was looking at in the pictures. I tried calling my adjuster about this and they agreed that the additional work was not claim related but they could still write the vehicle off if the work had not been started. It took three more days before the collision centre even called my adjuster back after she left messages. At that point they told her that 80-90% of the work was already done. They purposefully did not return any calls to myself or my adjuster so that they would get the work and keep their employees busy.
Do not trust Jim Pattison subaru south. They will not listen to you. They will only look out for themselves.