Buyer beware - Disappointed
Reading the previous reviews, I find am finding it difficult to believe we were dealing with the same place.
Firstly, there was the he difficulty getting firm pricing for regular maintenance services (CVT, front & rear differential fluids). We spoke to three different people in service, who all provided different pricing for the same services.
Second, after the service was performed, was the lack of detail in the ‘official’ invoice. When asked for specific clarification of the services performed, we were assured the service was performed as quoted (and charged), and “triple checked” by the technician.
This next bit is really what prompted me to contact the Head Office, Service Manager, and subsequently write this review:
After being quoted, charged, and assured the required maintenance was performed, it was found the rear differential had not been serviced (by a non-Subaru inspection). Not even a wrench had been on it. I can understand mistakes happen; however, the service manager was unapologetic after being provided photographic evidence, only offering to “redo” the services to which we had already paid for (and “reassured”) but not actually performed.
Seems this misrepresentation of services performed is not all that concerning; subsequent email to service department goes unanswered, nor has management or Head Office bothered to follow up.
Can you verify the service you paid for is actually being performed? It could mean the difference between a $400 scheduled fluid change and a $4000 CVT failure.
Keep in mind when buying your next vehicle; there are only two authorized Subaru service centers in Winnipeg.
Great Service - SueW
Thanks Sameer! After my Forester was written off I was in the market for another SUV. After visiting many dealerships I called Frontier. Luckily I was put through to Samee who assured me he'd track down a suitable option for me. When I arrived not only did he find another Forester but allowed me to take a loaner from the lot so I could return my rental vehicle while I waited for my next Forester to be ready.
Great professional staff!