My husband and I bought a brand new Heritage Glen Sept 2017. We made a special trip to Uncle Ben's because they had the unit we were looking for. At the time, we were not aware that Uncle Ben's no longer bring in these units. Did they know? That information sure did not come up at any time that day. If Uncle Ben's knew, they should have done their due diligence and informed us that they no longer bring in these units. We now understand that Forest River is not a good company to work with. Had we known, the decision whether to purchase this unit would have been left with us. Consequently we bought this trailer, and brought it home,to St. Albert, and within three weeks, the trailer had to be brought in for repair because there was no heat! During the walk through, the furnace is turned on, demonstrating that it is capable of turning on. The assumption therefore is that it works, and the walk through continues. The unit was brought for repair to Leduc Nisku. We had phoned Uncle Ben's, and were told that there was no problem in doing that. Six months later, we were still dealing with the heating issues. By April, all attempts in trying to complete the repair were exhausted, and we needed Forest River to come up with a solution. Turns out, the unit was poorly manufactured in the first place. The ducting was installed underneath wherever they could get it in, creating long distances, and multiple bends; hence no heat . Forest River avoided emails, phone calls, messages. The crazy thing, was the unit was still on warranty!!
Uncle Ben's was asked for help, but they washed their hands of it all!!
Thank you to GoRv in Leduc Nisku for making it right!! If we are camping at all this season, it's because of them. We no longer own the Heritage Glen from Forest river , nor will be ever be going back to Uncle Ben's in Red deer! If you are going to buy from Uncle Ben's make sure that you get all the help you need before you complete your transfer of funds!!
St. Albert Alberta