If I could I would give a half star. Against the advice of other members of the community I came to Bence. The word in town is the owners reputation is dwindling as of late, for issues that do not concern business. Regardless, I decided to give it a try as I do not want to go to Ottawa, Kingston or Toronto.
The staff is extremely unprofessional, arrogant and rude. It has that small town attitude. Joe has 0 customer service experience and left me feeling helpless when discussing a trade in.
I thought this to be a one off or a bad day however, several customers I know have told me his personal life is getting in the way of his business and it is obvious in the way he treats his customers. I was told this dealership was a hand me down, It is unfortunate that success and emotional intelligence couldn't have been inherited with the business.