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Real people like you are writing reviews about car dealers and service centers.

Grumpy Old Man
Today
Ok so to be upfront, I can be a difficult customer. I am very specific and can be very blunt to deal with. I have a kind of “your job is to take my money and my job is to keep it” mentality. Combine this with the fact that this is not my first rodeo when purchasing a car. That being said, I would say Steve did a fantastic job selling me our 2016 Jeep Cherokee. I am a firm believer that customer service in Alberta died a hideous death many years ago; well Steve certainly changed my opinion. He went above and beyond when selling us our car and kept us in our budget. I would highly recommend/trust him and will be using him for our kids (16 and 17) when they are ready to take their first leap into a car market.
Andy123
Today
We wanted a slightly larger SUV to carry our two dogs, as well as a 7 seater for picking up visitors to our future retirement home on the coast. The trade in worked well for us, and the Sorento comes well rated. I had close to 5 years of good performance from my Sportage.
Salima
Today
I went in with my 2012 Kia and wanted new. The guys were helpful and understanding of my situation. They did the best they could do for me and spent a lot of time with me and made the experience go smoothly. Thanks guys!
JMiller0928
Today
It was a pleasure dealing with Ron and the Stricklands company, they took all my requests and found the car that works for me! And then some!
LoveMyJeep
Today
When arriving at the dealership, I wasn't sure the vehicle was the one I was set on in my mind. After meeting with Steve Parsons, he explained all the components I was interested in, gave me the time I needed to look it over and answered all my questions. He presented us with several options, at our request and took the time to clearly explain the extended warranty and options packages. We had to wait a couple days to get everything we needed and Steve provided his contact information so we could contact him if we had more questions. He was very pleasant throughout the whole experience, no pressure, great to deal with and even returned my call on his day off! Amazing service! Thank you very much!!
One Amazed Couple
Yesterday
I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!!
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