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I went to Bannister Honda, not sure if I was ready to buy a new car or do some expensive repairs on my old vehicle. There just happened to be the perfect car there for me. I never felt pressured and the transition was seamless. Jason was very knowledgeable and helpful in helping me through this purchase process. I felt very special in making my first new vehicle purchase. I love my new HRV. Thank you Jason
The folks at Lakewood were super friendly and accommodating throughout entire buying process. All of my concerns were acknowledged and/or addressed beyond my expectations. When it was all said and done, I left the lot looking forward to my eventual return.
Rated Honda West five star as the customer service, from sales person, Darrin Hurst, to financial services, Matthew and Gabe, was commendable. We have been dealing with Honda West for more than 10 years with this being the 4th vehicle we lease from them. No back and worth to get the best deal, but best price and incentives were offered from the start. Dealt with Darrin in 2009 and was delighted to experience his efficiency again. Thank you Darrin and thank you Honda West. Cherie and Gerald
Matthew Barkhouse
At first the used vehicle department was not being very flexible, in terms of making a deal, and I was about to walk away. Tony saved the deal by fighting to make the purchase more appealing to me as the buyer. I'm very happy with the vehicle that I purchased and the corrosion package that was included. I would recommend Tony to my friends and family.
Outback two timer
Very busy staff every time during my visit--difficult for them to focus on me. New Sales Staff, not always on the same page, in answering one of my questions (Undercoating for example) PLeasant handshake from Service Tech on my way out with my new purchase. Stopped the car and shook my hand through the window. Give Alex a High Five from me!! Train the reception desk individual to deal with the person at their desk as the most important!! Rather than repeatedly take incoming phone calls and leave me standing/staring/waiting my turn to be looked after. This is a fundamental important issue! "Undercoating handled at the reception desk"--not this service desk. (Service informs me as I show up for my undercoating I have to determine this on my arrival--felt like a "gong show" to me). Departmentalize your business as required--however as a customer --smooth out my ride once I come through the dealership doors. I would be pleased to "share" with your Manager My entire 12 past years has been with Richmond Subaru--in excess of $15,000.00 in service work, same Outback --every Service etc--still a keen Outback owner--with my 2016 Pre-owned limited. that I drove off the lot.
Made the employee work for me. But he did come away with the price and the lot had a great selection of vehicles to choose from. In my opinion. Winning combo. Thanks Crosstown.
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