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The team at Eastern Chrysler Dodge Jeep Ram was great to work with. Rod and Barry took their time explaining everything about the car and answering any and all questions my family and i had. They made the entire experience very memorable and were a pleasure to deal with! Thank you!
This is our first time with Charlesglen Toyota. We were looking for a Toyota dealer for purchasing a Highlander as our next family vehicle. We had pleasant experience when we met David Grela during our test drive and so decided to choose Charlesglen. Alex Keong did a highly professional job in helping us in making the final financing choice and finalizing optional package choosing. Mark Peters did an excellent job in introducing the key features of the vehicle and coaching us on how to operate it. We are satisfied with our pleasant purchasing experience at Charlesglen and we do love the Highlander!
Edmund Lam helped us pick out the car we needed for our family. He was professional and straight to the point which is great. Wil Cheng helped us at the next step with financing and made it all easy and worry free. Last but not least Mark Peters that helped us with the delivery of the car. He did a great job with the set up and walk around and getting us on our way. I would highly recommend this dealership.
Rod Bell was extremely helpful and the whole process went smooth and headache free which was definitely a major plus. Very friendly atmosphere ( everyone was very nice ) definitely recommending this place.
We weren't so sure that we will buy a KIA, we had our minds set on a GMC terrain vs acadia , when we visited KIA of hamilton , we met steve (siva), he insisted on us trying the sorento and the sportage , he even let us test drive them , very patiently !, he also explained in details the features of both cars and their models , we also tried the soul to convince us he also managed to get us 800 dollars off the sorento we had liked after the test drive, we replied then the next day with our decision that we wanted the sorento , he invited us back to his office , showed us all the options on payments, showed us all the features of the car and the history of the vehicle including car proof with a very honest approach, showed us the bumps and skufs it had, and a small dent in the interior trim that was not noticeable , but he showed us ! at the end it made us very comfortable to buy the car , he then set us up with sandy business manager who was very clear and organized , helped a lot with financing options. next day we drove with the car a very comfortable experience , very professional staff
I was contacted by the dealership to trade in my vehicle, which I did find odd at first. I later found out they had a private buyer looking for my vehicle. I was willing to trade, I wanted an SUV instead of a car anyway. Although all the staff were friendly, and very patient, I didn't feel like I got the best price for my trade. Namely because I was offered more at a competing dealer when I had the vehicle appraised 4 weeks prior. I thought about the offer really hard and decided to take it, since they were able to give me a deal on an SUV due to their sale. I had put a command start in the old vehicle only 3 weeks before the trade, and the new SUV didn't come equip with one. I am still waiting on results from that inquiry. I would definitely recommend the dealership, despite my concerns they were patient, understanding and again, very friendly. I am now very happy with the new vehicle.
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