On 10/22/2013 12:56:08 PM bezeba wrote:
The dealership is more than friendly when you buy. The service department is appalling at best. I took my just off warranty Mercedes 350 MLK to an authorized Mercedes repair place where they discovered a very serious oil leak. Back to the dealership where not only do they not want to fix it on Warranty ( Im certain they knew it was coming) they threatened because I had taken my car in elsewhere for a spring check up and service. I have 103,000 kms. Even when my car was under warranty, they were not happy fixing things. As a prior Lexus owner I will be buying there again in a heartbeat. Save yourself $ 80,000.On 7/1/2013 7:58:27 PM abehamdouni wrote:
I HAD MY ML 350 TOWED FROM STURGEON FALLS TO SUDBURY FINE CARS FOR A DIAGNOSTIC CHECK LIGHT AND COOLANT LIGHT THAT CAME ON. INITIALLY THEY TOLD ME THEY HAD A SPOT THAT AFTERNOON. MY SUV STAYED WITH THEM 12 DAYS.
I HAD TO CALL DAILY TO TRY TO FIND OUT WHAT WAS BEING DONE . EVERYDAY I SEEMED TO UNDERSTAND THAT THEY DID NOT KNOW WHAT EXACTLY WAS WRONG TIL I WAS FINALLY TOLD WHEN I CALLED THE LAST DAY THAT IT WAS A FUSE.
IN THE MEANTIME THEY ALSO DID MY SERVICE C AS REQUESTED AND REPAIRED THE BLIND SPOT ON EXTENDED WARRANTY (THANKFULLY) PLUS A CHANGE OF BULB AND TOLD ME ALL WAS FINE.
I PICKED THE CAR UP AND WITHIN 3 KM THE DIAGNOSTIC LIGHT CAME ON AGAIN AND THE CAR COULD NOT ACCELERATE AS PREVIOUSLY. BACK TO SQUARE ONE REALLY.
I DECIDED TO TAKE THE CAR TO MY DEALER IN OTTAWA (OGILVIE ) AND WITHIN THE SAME DAY TOLD ME WHAT WAS WRONG AND WOULD HAVE TO ORDER A PART. THEY PROVIDED ME WITH A CAR IN THE MEANTIME.
12 DAYS AT SUDBURY FINE CARS AND THEY COULD NOT FIGURE WHAT THE PROBLEM WAS . I INFORMED THEM OF WHAT HAPPENED AND NEVER GOT A CALL FROM THE SERVICE MANAGER.
INTERESTINGLY 2 OF MY COLLEAGUES THAT DAY I WAS IN SUDBURY TO PICK UP THE CAR MENTIONED THAT THEY WOULD NOT BRING ANY CAR FOR SERVICE THERE AND THE OTHER MENTIONED THAT HE HAD TO SELL HIS MERCEDES BECAUSE OF THE POOR SERVICE AT SUDBURY FINE CARS. I ALSO LEARNED THAT 2 PHARMACISTS WHO LIVED IN SUDBURY HAD BOUGHT THEIR MERCEDES IN OTTAWA.
BOTTOM LINE IS GO THERE WARNED . FOR MY PART WITH NO ADEQUATE SERVICE FOR MERCEDES IN NORTHERN ONTARIO
I WILL THINK TWICE ABOUT ANOTHER MERCEDES.
MERCEDES BENZ HOPEFULLY WILL BECOME AWARE THAT POOR SERVICE DEPARTMENTS MEANS LESS CAR SALES.