On 12/11/2013 8:29:23 PM Vineet wrote:
An absolute nightmare of a dealership and service department.
I took my R350 in for service to Mercedes Benz of Mississauga thinking that since they are trained techs and it is, of course, the dealership...that my car was gonna be in good hands. Boy, was I wrong. I paid OVER $5000 to fix my car and my car came out, not just worse, but way worse than it was when it went in. The day I received my car back from Mississauga Mercedes...I noticed that the "air ride suspension" message was appearing on my dash...was never there before my $5000 job. So when I called immediately to let them know, I was advised to bring my car back. When I did so, I was told that since that wasn't an aspect of the car they worked on...they are taking no responsibility for this. I was given the analogy that if you break your arm today and go to the hospital and get it fixed...that if you leave the hospital and break your leg...shit happens. It's unbelievable. Plus, I was told that this was just some whacko coincidence. Utter bullshit. No one at this dealership cared. No one. I have made it my mission to ensure that people know just how bad and irresponsible and deceiving this dealership..especially their service department. Please DO NOT TRUST this dealership with your Mercedes. Even the google reviews support the negative treatment this dealership provides. I will be continuing my complaint with MB Canada and the Better Business Bureau as well as other advocates.
Just a horrible service experience. On 11/22/2013 2:14:44 PM Dutchie2 wrote:
My experience so far with Burlington Mercedes is appalling... You cannot speak with a live person to make a service appointment and when you finally speak to the receptionist I was put on hold for 10 min..... Sure they have a bistro, a spa, you can get your nails done or something or a massage but I don't want that I just want to get my car serviced for a reasonable price and not be met by a greeter that is rather arrogant and does seemingly know nothing about cars other than look good.... Seriously ridiculous. We tried to buy a new car at this garage but there were absolutely NO negotiating on price of a new car....! We went to St Catharines Performance Mercedes and had a fabulous experience. My recommendation is avoid Burlington Mercedes, this glass castle and pretentious people have to be paid for somehow and guess what, it is you that pays for it.....