"From the moment we walked into the dealership doors to the finalization of our Mercedes Benz GLK 350 purchase, the service we received was outstanding. The sales team member, Dharam Taylor, greeted us with a friendly smile and created a personal yet professional relationship. From ensuring we received proper knowledge of our new purchase to personally coming and setting up the garage opener feature at our home, he was excellent! Dharam definitely went above and beyond the expectations of a sales team member. I do not think that I have ever experienced customer service like this, especially in the car sales industry. Even further, the financing officer as well as the sales manager made the whole process effortless and comforting. I would definitely recommend the Mercedes-Benz West dealership!"
"I recently purchased an E350 convertible from VLC and the experience was great. Harris Javaid was my sales rep and he was very professional and polite throughout the entire process. Unlike some of the other sales reps I have met, Harris was there around the clock to assist me through the purchasing process. He was a reasonable man who focused on customer care and worked with his management to get a great deal for me. It was this attitude that made me return to this dealership even if it was the furthest away from my home.
The team is customer oriented and I would highly recommend this dealership (especially Harris) to everyone. "