10 British Columbia Mercedes-Benz Dealers

My husband and I were absolutely blown away by the - bonwoollett

My husband and I were absolutely blown away by the service provided by Kelowna Mercedes. This special team managed to treat us with elegance and class while maintaining a down to earth, relatable, and compassionate approach. Our needs were eagerly met throughout the entire process from beginning to end. Ethan Lannon assisted us with finding the perfect vehicle to suit our family and Deigo Sanchez provided an extremely thorough orientation to every aspect of the Mercedes apps and the vehicle itself to ensure I was comfortable and confident driving away. We are thrilled to be members of the Mercedes family and look forward a life long friendship! Bonnie & Michael

Been coming to this dealership for quite some time now. - victoredgardorodriguez77

Been coming to this dealership for quite some time now. Dealt with John P. several times and he's one of the best.

I had the pleasure to speak with Alex Pautler, the - Kris Gantchev

I had the pleasure to speak with Alex Pautler, the assistant Service Manager. This was definitely the guy to speak to with my complicated case where I have been charged for engine sensor 1500$ at 3rd party repair shop when the part was actually covered by the Bluetec warranty even though the car is 10 years old. He has found a way to go for that cumbersome situation. He is just naturally intelligent, smart and bright person.

We received very helpful service from Ta Chi Mao, whose - spencer.js

We received very helpful service from Ta Chi Mao, whose previous experience with Subaru allowed him to be very comfortable in explaining the Outback turbo’s many features. We appreciate his knowledge and effort which certainly facilitated our purchase.The dealership is certainly very thorough in all aspects of vehicle purchase.

Had my mercedes towed in to the dealership because it - Dissatisfaction

Had my mercedes towed in to the dealership because it broke down close bye to them. 3 days later they got around to looking at the vehicle and advised me that to run a diagnostic on what the problem is they will need to replace the battery for $783 as it is flat and not holding a charge. I advised them that there is nothing wrong with the battery and do not proceed I don't authorize this as. I arranged to have the car towed to the dealership where it was purchased. I went there to ensure they would release the car for towing but I was told I had to pay $300 by their service advisor as I had authorized a diagnostic! I showed them their communication stating that they can't do a diagnostic without changing the battery which they didn't. They argued but in the end their service manager relented. Once the car arrived at the point of purchase, I was told that there is nothing wrong with the battery and that it even still has a charge. Would definitely not recommend unless you like a cash grab and inflated work order and bill payment.

An extremely distressing and disappointing experience - mskater

An extremely distressing and disappointing experience purchasing a 2016 Ford Transit Connect from Mercedes-Benz Langley. As a young woman financing her first vehicle, I felt initially Mercedes-Benz to be a reliable and trustworthy dealership, however, it was not two months of owning this vehicle that three of the coolant hoses developed extreme leaks requiring urgent and very expensive repairs due to difficulty in accessing the hoses. In addition, the upper strut mount FELL off the vehicle once lifted up in the shop, and was also found to have damage to the ball joint boot and several electrical issues within the cab despite the satisfactory looking inspection report from Mercedes-Benz mechanics. It is outrageous and morally unkempt for such a well-established dealership to be handing out vehicles in this quality of repair to young individuals still building their financial equity. I feel both taken advantage of and scammed and I will never be recommending this dealership in the future.

Exceptional service.Salesperson LEO best service and... - Carolyn M

Exceptional service. Salesperson LEO best service and experience . Always responded immediately MANRAG great person to explain the operation of the vehicle. Assisted in demonstrating the parking at our residence. Manager excellent as well. Pick up, drop off service (Colter), friendly reception, and follow up service all contributed to my highest rating for Mercedes Nanaimo This is my second car purchased from Mercedes Nanaimo and will recommend this Dealership