"You expect to be treated well when you are buying a car, but quite often that service quotient does not continue into the service bay of a dealership. Park Shore BMW is a very rare exception. I would have to say that my service experience was better than any service I have received from a 5 star hotel concierge. The Service Centre at Park Shore BMW is a well oiled machine. You roll in for your scheduled appointment, get out of your car, enter the service greeting area to meet your Service Representative. After being offered coffee or cold water, (even my dog was invited in and given some water) your work order is reviewed. I was offered a ride home or the option of a courtesy car. My latest experience was with Brad Hofman, Service Specialist who not only drove me home, he later returned my car to my house. Everything that I needed to have looked at was executed and I received over and above my scheduled service. My clock was adjusted to match day light savings time. My car was washed, dried and vacuumed. My key fob had new batteries replaced and worked better than ever. I wish my car required service more often because the experience is very special. I even bought 3 more years of extended warranty, and I am grateful to Brad for encouraging me to do this. I feel safe and protected and know that I am in good hands. I love my BMW X5 and all that comes with it!"
"We were looking to change our Honda for a German car. Walked into Endras BMW to check out what they had to offer. Reception paged a sales rep to see us and it was Kevin Ghazi. He made us feel like he knew us for many years. Very friendly and very knowledgeable person. After few mins of talk and test drove an X1. We fell in love with it. Next thing we know is that we were signing papers to buy it.
Overall we felt very comfortable and confident that we are buying a good vehicle and are in safe hands.
We bought our first BMW there from Kevin and I can say that it won't be our last one. Highly recommended."