"After years of bad service with my Audi at Mark Motors, I switched to Elite BMW. Now into my third car (325, 335, 435), I note a severe decline in customer service since 2015. And it has never been as bad as the last year. First service on the 435 was bad and they did the minimum service without addressing my after purchase concerns. Now, I've been trying to get an appointment for six months and they still aren't calling me back. xxx? What do I need to do to get a call-back? Picket in front of the dealership? Time to fire the service manager, get a professional in and adopt policies and service standards that are at par with BMW client expectation. Sorryif I'm being harsh, but this service situation is just getting out of hand. Maybe I'm just a regular customer that buys a new car every three years and they have plenty of clients to make up for my lost but one would assume/hope a serious enterprise would consider its returning clientele better than Elite is and keep the dollars pouring in. But maybe not. There are lots of BMWs out there and I feel they've given up on their clientele base. Maybe they are overwhelmed by the success of the brand... Maybe time to look at switching again, unfortunately. I just wish Elite BMW could prove me wrong......."
2 days ago
"The team at TAB made the purchase of my vehicle as effortless and hassle free as possible. I told them exactly what I wanted and they took care of everything from that point forward. They were professional and communicated well every step of the way. I was treated as family and would suggest this dealer to anyone."