3 days ago
"We just purchased a used vehicle for Stephanie Shearsby and the gang at Lexus of London. Fantastic experience! Stephanie was very easy to talk to, listened well, and was 100% upfront about the bottom-line etc... Saving us time and energy without the awkwardness of bartering for the best price - which I really appreciated!
We had wondered prior to purchase if a deal was even possible, do some financial challenges in our past. Well... it turned out that Stacie & Kylie (finance department) are not only extremely friendly and courteous, they are also amazingly creative problem solvers. Not only did they get our financing approved, they worked with us to setup a really sensible and affordable payment plan.
At contract signing / car pickup, Joe (used car manager) went out of his way to ensure that my children created some memories at LOL as well... Allowing them to look around at their leisure, from the inside of a sweet Lexus convertible in the dealership. This was awesome... except for the fact that now my children want a convertible. 😳
My sincerest thanks and endorsement goes to Stephanie and all the gang at Lexus of London! "
3 days ago
"I bought an 2015 Acura TLX from Mike Pham. After a few months of driving it I noticed that the shifting on the car isn't correct. I contacted the dealership and addressed the problems to them. The Tech did all the software updates to the car but it didn't help at all. After 4 months of talking with dealer and Acura Relation I got an approval on a tranmission swap.. Today I picked up the car and went on a test drive myself it hasn't fixed at all. The Service Manager did say its the characteristic of the 2015 cars but i think that's a lie... Guess what? after 3 months the car parked outside they didn't even wash it for me.. i will get it to the bottom of this."