On 3/11/2014 3:12:47 PM SPguy1999 wrote:I am writing this review on Sherwood Park Dodge to, hopefully, inform anyone who thinks dealing with them is a good idea. If I could give them negative numbers, I would but I guess a 1 will have to do. Please for, god sake, listen to the reviews online because, had I done that, I would of never done business with these guys and would have saved myself a lot of grief and disappointment.
My new car purchase was a total nightmare from the get go and just got worse as it droned on.
Condescending sales people that know very little about their product.
Sales people that immediately try to offload their responsibility, for the deal, by saying things like "this is how THEY do it" and "THEY do things like that", it's like they don't even work for Sherwood Park Dodge.
You spend a lot of money there and they can't even remember what you look like when you go to pick up your truck.
Lack of interest in resolving any issues.
They seem to always make a person wait, wait while your talking to the sales person, wait while he goes and sees what "THEY" will do, wait when you come to sign the papers, wait when you come to get your new truck, wait, wait, wait!
They NEVER call you back, EVER! It seemed like I was doing all the work while trying to purchase an new vehicle from them.
The sales person makes an appointment and then isn't there for the appointment.
The "hard sell" is happening as soon as you sit down in the office, I was asked if the "payment" was good with me approx. 6 times even after I told them that I didn't like the price of the truck.
The sales people do not listen to anything you say.
It's always "we're pretty busy" and "we've been swamped" whenever you talk to them but the dealership is empty!
The New Car Sales Manager just blows you off when you complain and pretty much doesn't do anything for you. Again with the distancing from the sales person, "oh he's not on my crew" or "He's new and doesn't know".
Very little interest in resolving any problems.
When you buy a NEW car it's supposed to be fun and exciting, Sherwood Park Dodge just couldn't care less what the customer experience is. Absolutely the worst dealership I have ever had the misfortune to buy a car from!!!!! I will NOT recommend this dealership and WILL NEVER go there again for anything! Please, if you see this, spread the word, I would hate to have anyone else get mistreated by these guys while trying to make a very major purchase!
DON"T BUY ANYTHING FROM SHERWOOD PARK DODGE!
On 3/11/2014 2:31:07 PM geo47 wrote:Mr Eddie Tawil is a sales manager of exceptional value to his dealership.
His knowledge of the product he sells is vast, and encompasses a huge array of additional information that he imparts to his customers in a friendly and non pushy way.
As far as the vehicle price is concerned, and the service given, they are both outstanding.
Chrysler and Seven View should be commended for having a person of Mr Tawil's caliber represent their products.
So far, we have bought two cars from Seven View, we certainly recommend this dealership, and Mr Tawil. Obviously, when the time comes for us to acquire a new car, we will certainly buy it again from Seven View and Mr Tawil in particular.