"I had my Saturn Vue in for an oil change last Friday. I was going to get a front headlight changed but they would have charged $135 to put in a $20 light bulb. I did it myself and saved the dough.
I had received an email promotion for a free oil change for my other Saturn and had asked when I booked the appointment if there was a similar deal for the Vue. I was verbally assured it was. Should have gotten that in WRITING.
Staff was fast and friendly when I got in. The only good part. They of course found several expensive things that they recommended fixing. Of course I declined.
When I got the final bill I found out that (1) they had done an inspection without my knowledge or permission and charged me $21 plus tax for that. Item (2) was the oil change deal I thought I was getting did not apply to sports utilities. Got hit with a much higher than I expected.
this is not the first time that I had one of my cars in for servicing and they charged more than expected and advertised.
Looks like I learned my lesson the hard way and will NOT be going back to these guys. As I do not usually write reviews, you have a good idea how strongly I feel about the service and the OVER charges I got at this dealership. I think they were better before they got bought out.
Played some phone-tag with one of their sales representatives today. He gave me a story about the billing and the "Service check" that was listed on the invoice that I was given was actually the labour for the oil change and that I had gotten their basic change with synthetic oil. He still maintained that the discount deal was only offered on compact cars and not SUV's. I should have gotten the original conversation when I booked the appointment in writing. If he sliced his baloney any thicker I could fry it up and have it for supper.
When asked I told him clearly that I will be going somewhere less expensive to get my oil changed next time. If the oil filter was in a more accessible location I would change the oil myself.
"I am not sure how they actually stay in business. Why? Because a sales person should respond to emails and phone calls. That's a first thing that I would expect. Not the case with Chatham Mazda, though. I was interested in a pre-owned car that was listed at the dealer for 20K, had money to buy it, but it looks like they did not need my business. After initial conversation with sales (Scott Aarssen, sales manager) I asked him to provide me with more info on the vehicle (service records). Never heard from him again. I called, leaving a voice message. Sent emails to him - still there was no reply. May be my expectations are too high? I don't know. I usually spend a lot of time in US and never had such experience with sales team there. I guess such dealer will not stay in business long down there :-)"