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Latest Lexus Dealer Reviews
On 4/22/2012 9:21:44 PM batu8 wrote:Purchased a Toyota Certified Used Vehicle (TCUV)from the used car department.
Drove 5 hours to test and purchase this vehicle that I was looking for.
The dealer has been dishonest and uncooperative in revealing the full service history of the vehicle.
Service wasn't offered when first requested, citing it wasn't bought through them originally. Found out otherwise later, they refused to send the information by fax or email or mail.
Spoke to used car sales manager, David Morris, he was outright ignorant and told me to go to any other local Toyota dealer to find out the history. Great customer service.
In addition, dealer did not complete what was specified by TCUV program.
Working on escalating this issue to Toyota Canada.
My goal is to alert Toyota Canada and other consumers about the dishonest practice of Ken Shaw Lexus Toyota Used Cars Sales.
On 4/20/2012 8:00:44 PM blarmer wrote:This is in addition to my comments of March 30,2012 as I finally received my Avalon on April 26 2012. The COURIER COMPANY LIVINGSTON INTERNATIONAL (hired to transport vehicle from Vancouver to Saskatoon) tried their best to not follow the lead of service and concern shown by Mr Grant and the Pattison group as the vehicle did arrive.
The vehicle was as good as advertised by the Pattison Group and drives like a dream. As I will be servicing the vehicle in Saskatoon, I can guess the service at Pattison would be equal to the service and professionalism I received during the sale.
RECCOMEND;; YOU BET