"This was the second Lexus I bought from Mike; first one a used RX350 and now my first new Lexus NX200T. Dealing with Mike is second to none, exceptional service. He was professional, knowledgeable, polite, has an easy smile; overall a very smooth and stress free experience. A big, sincere thank you Mike!
And dealing with Cory in the finance/business dept was also exceptional experience. Thanks so much Cory!
And last (but not least) thank you Howard, who was very knowledgable, kind and patient with educating me on all the bells and whistles of my new vehicle.
A really excellent experience; a really excellent dealership!
"I have had my RX350 serviced at Lexus of Royal Oak since their opening, and have consistently experienced professional, extremely competent and friendly service on all occasions. Unlike another nearby dealership that services my other premium luxury car, there are no surprises at Lexus. On the rare occasion that an unexpected deficiency is found, the service advisors professionally and competently address the situation with me. I always have a sense of confidence that my RX350 is being taken expertly taken care of when I leave it for service, and that the service advisors (David and Chelsea) have my interests in mind. Small touches like the cappuccino that Sam personally makes for me when I drop off the car adds that little bit extra effort that is very much appreciated.
Based on the service I have received at Lexus of Royal Oak, I chose to purchase another vehicle there last winter despite having two other car brands at home, and will continue to use this dealership for my family's automotive needs into the future.
Well done! "