"I have tried this dealer several times and each time it is a different set of issues. The last time I reached to them, it took them a day to get back to me. I moved on to another dealer. Prior to that my service was so poor, I tweeted the dealership. The owner got back to me to say the service manager would call me. He did...I returned the call and I never heard from them again. I gave them the benefit of the doubt but when I required some body work, I went to their repair site, in which they left me waiting for 1/2 hour and didn't acknowledge my presence....but they were all in their office. I gave up. Unfortunately, this owner owns the Richmond Hill Lexus as well....slightly better but I never have got a Wow experience. Love my Lexus but hate the services."
"I have dealt with this dealership over the past few years and have nothing but great things to say about each and every person I have dealt with here. Always prompt, attentive service with a smile! The sales and service reps are knowledgeable and available to answer my questions.
Yin Chan, Josie Allen and Anthony Trasmundi have been excellent to deal with and I look forward to working with them again when I return to the dealership in future for my next Lexus. All three have consistently exceeded my expectations."