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Above & Beyond - Norma & Glen
Wonderful customer service! Gord Graves and Henok Adhanom were very helpful and provided us with a number of options for a vehicle purchase. Juliana Parkin, finance manager, went above and beyond in making sure we drove away with our chosen vehicle. Thank you for making this such a positive experience.
Terrible sales staff to deal with - Lexus_Owner1
I was interested in Lexus CT 200h. I called Friday and said will come Saturday to take a look. I called Saturday morning and said will stop by around 1:45. I arrived about 1:30 and the original sales person talked over phone was busy and asked another sales person to deal with me. After sit down and I was told the car was just sold 45 minutes ago and nothing else could show me. I drove cross the town and feel treated badly. The following Monday I received an email from sale manager Mr. Shivji saying appreciate me as a potential customer. I replied email and told him how I was treated. I got 0 response. I'll not buy any car from this dealer although I currently own two Lexus.
Bully tactics - cg175
The RX was our first choice and we contacted them asking to negotiate (fairly) a price, we were told if we bought our RX elsewhere we WILL not get VIP benefits during our service stop; they would not offer a discount so they threaten not to extend a benefit any Lexus owner is entitled to. They only offer to give you a discount when they learn you have a better price. Avoid at all costs.
Change differetial oil - mingming
Dave Wowk gave very good advice and did excellent job. I did all the service at the lexus dealer. I am very happy with the service.