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Excellent service all around - KO
This is the third RX 350 I have owned. I was delighted when Royal Oak opened in the Northwest (which is closer to home for me than the south location) and they have proven to be a very classy and top performing dealer all around (that is where I bought my third car). For service now I usually deal with Edwin (nice to have a consistent advisor) but the entire team is friendly, knowledgeable and efficient, and always take the time to address any of my questions or comments. Upfront they explain the service required and on checkout they review the work performed. Workmanship has always be 100%. I also get a complimentary clean of my vehicle inside and out. I particularly like the loaner car feature when taking my car for larger service appointments since there is no interruption to my daily routine. I can get a manicure or pedicure for shorter appointments. There are other great advantages for dealing with this dealership. Overall they are top notch!!
The bar has been set. And it's pretty high! - S & D Espiritu
Other Luxury dealerships had better up their game! The outstanding level of service we encountered from Lexus of Edmonton befits the same high quality of the product they represent. From our first online sales contact with Carlos to the final wave from Jill and team as we drove away, it has been nothing but top-notch. Carlos has always been quick and thorough with his replies and this was very important since we live in Calgary so most of our correspondence had been via email and phone. We were always made to feel we were his number one priority and worked tirelessly with us to get the car and deal we wanted. We were then seamlessly transitioned to Cecilia for final financial arrangements which was completed efficiently and without any fuss. Jill and the delivery team continued the same attention to detail and outstanding customer service when preparing and presenting our "new" car. The Lexus of Edmonton experience has been nothing short of exceptional so far and we can, without hesitation, recommend this dealership to anyone looking for a unique and special car buying experience.
SERVICE REVIEW - Blacked Out F-Sport
I just took my RX 350 in for a regular service. The service staff at Lexus South Pointe are outstanding in every way! I am shocked and amazed at the high level of customer service every time I have been to Lexus South Pointe in Edmonton. This is the first vehicle I have bought and maintained through Lexus South Pointe, and it will NOT be the last!
Bully tactics - cg175
The RX was our first choice and we contacted them asking to negotiate (fairly) a price, we were told if we bought our RX elsewhere we WILL not get VIP benefits during our service stop; they would not offer a discount so they threaten not to extend a benefit any Lexus owner is entitled to. They only offer to give you a discount when they learn you have a better price. Avoid at all costs.
Assistant service manager
Lexus of Royal Oak