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Excellent service all around - KO
This is the third RX 350 I have owned. I was delighted when Royal Oak opened in the Northwest (which is closer to home for me than the south location) and they have proven to be a very classy and top performing dealer all around (that is where I bought my third car). For service now I usually deal with Edwin (nice to have a consistent advisor) but the entire team is friendly, knowledgeable and efficient, and always take the time to address any of my questions or comments. Upfront they explain the service required and on checkout they review the work performed. Workmanship has always be 100%. I also get a complimentary clean of my vehicle inside and out. I particularly like the loaner car feature when taking my car for larger service appointments since there is no interruption to my daily routine. I can get a manicure or pedicure for shorter appointments. There are other great advantages for dealing with this dealership. Overall they are top notch!!
Awesome dealership - RJ Wilson
Would recommend this dealership and their product. Very accommodating. Wait time very short, loaner car was a bonus. Very helpful as need help pairing a phone.
Buying experience - Martin
Exellent, professional service. Kin to please.Knowable.No high pressure sales.Patient.
We were introduced to different models of cars and had oportunity to test drive. Thay was great and let us to make decision without stress
Rock Chip in the window - figure 8 taz
Received a rock chip while on my way to Calgary got if fixed on my way home in approx. 45 minutes. & it didn't cost me a thing except my time!!
Lexus of Royal Oak
Assistant service manager