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Fantastic experience - Que
He is a professional sales who has a deep understanding of customers needs. I've had a wonderful time talking to Jack. I would like to refer him to any new buyers especially buyers who speak English. He will be of a great help!
It was very helpful and nice - Bahareh
Mr. Farzad explained everything clearly and answered every question I had. Mr. Farzad was very friendly and nice. I had a wonderful experience. and the car is very good.
Lease of first Lexus vehicle - rcbmet
I've always dreaded the whole process of buying/leasing a new vehicle thru a dealership, however, I can honestly say, my experience at Ken Shaw Lexus and specifically with Raymond Kan has been excellent to say the least. Raymond is a true professional that works hard to make his customers feel at ease and even enjoy the new car leasing experience, which was certainly the case with me. If you want someone who looks after you and has your best interest at heart in buying or leasing a new Lexus vehicle, seek out Raymond. Tell him that I referred you ... you won't regret it!
Excellent customer service - Reema
Thank you for making my car buying experience easy. Kumar is a good person to work with and made it easy for me and my family in a good time frame of purchasing a car. Would definitely refer to other friends and family.
Mr. Kumar went above and beyond to make sure that we are happy with everything.. It was a smooth and quick car buying experience. Definitely recommend Kumar for anyone who's interested in a new car! Fantastic job done!
Lexus Oakville - Brian M
A great experience as Lexus staff is all very helpful. Our sales associate Everold was especially, exceptionally, helpful; a true professional. I strongly recommend Lexus Oakville.
LS460 - Pipper
James and Team were very helpful with the sale process. We are very happy with our used LS460 Thanks to the Team at Lexus of Windsor
Horrible - Francis
Please not waste your time here. I have never been taken advantage of in my entire life. These group of people are not worth it.
A very good and true Lexus dealer - Pierre
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus. Definitely the best Lexus dealer in town...
Excellent service! - davelex
Recently picked up my first car from Jacky Soo. Even though it was pass closing time, Jacky spent the time to show me and test drive the car. He is very knowledgeable in his products and questions were answered without hesitation. He helped me understand the different purchase options and narrowed down the option that suited my needs the best. Through out the entire process, he was very professional and most importantly honest!
I highly recommend Jacky Soo if you are looking to purchase a Lexus
Great service, knowledgeable staff - OttawaRXguy
My salesperson was very knowledgeable, she knew EVERYTHING about their cars! It's refreshing as we tend to live in a world which has the sales pressure first and the automotive knowledge a distant second. It's been a month now and I love my SUV. I went for scheduled maintenance today, which was free and the serive department definitely went out of their way to accommodate me... Definitely first rate!
Great service - Dragana
As a first time car buyer, I was dreading dealing with the whole process and car dealerships. However, I was more than pleasantly surprised by the service at Bel air Toyota. There was no pressure which I did expect. Thank you Lawrence and Elena for making things go really smoothly and answering all my questions.
Great service - Triako 1957
We were very happy with this dealership,first with the Rx 350 and went for the second now ES 350
Employe we dealt was Imtiaz Cheval . Very pleased with his service ,he went out of his way to help us to find the color we want !!
Horrible Dealership Experience. AVOID THIS DEALERSHIP! - Aaron
This is the worst Lexus dealership I have been to in Ontario and they still have the audacity to brag by calling themselves "the largest dealership in Canada". I chose to visit Don Valley North Lexus because it is the closest Lexus dealership to my house. I called them and explained that I was looking to trade in my 2016 Lexus IS300 lease (from Don Valley North Lexus) for a 2017 Lexus RC350. My salesperson, Nouville Walker, told me prior to my visit that there was a "great trade-in event" for the next 2 days and requested that I come in.
When I arrived at 3:30PM, I tried to ask for the price right away as I wouldn't be interested in upgrading to the RC350 if the price was too high. However, I was led down the garden path for hours by Nouville who took us on test drives, showed us additional features to increase our price, etc. I constantly requested for a price estimate from Nouville, but he would only change the topic and continue to ramble on about another irrelevant subject. By 7:30PM, I was finally given the price, which was double the monthly payment of my current IS300 lease. I told Nouville that another Lexus dealer could give me a lower price and Nouville kept insisting that I tell him the price and he will try to beat the price. I didn't know the price at the time since I did not speak with the other dealership yet, so I went home and told him I would contact him tomorrow.
The next day, I told him that the other Lexus dealership could do nearly half the monthly price that Nouville offered. Nouville simply didn't believe me and told me to go to the other dealership instead. I listened, and I am now happily driving a 2017 Lexus RC350 AWD from Erin Park Lexus. Please do not visit this dealership as they will only try to lead you down the garden trail and give you the highest price they can have you pay. Visit other Lexus dealerships before you finalize any purchase with Don Valley North Lexus. I will never visit this Lexus dealership again thanks to my horrible experience with Nouville Walker.
Make sure to know what you are buying - Pierre
I bought a 2011 GS 350 AWD w/55,000km last December from Performance Lexus in St-Catharines. The car needed new tires in order to be sold. They installed Michelin Sport at the front and some cheap Chinese-made Altenzo tires at the back. First, an AWD vehicle must always have identical tires with similar wear on all four. Second, look up Altenzo Sport Comforter tires and you will see how dangerous they are. It cost me more than $500 to get identical Michelin Sport tires for the back.
When I test drove the car, the rear view mirror was falling. After I bought the car, I discovered the left rear door panel was loose due to a broken plastic pin. Also, under the car two pieces of plastic designed to provide protection were broken and it cost me $150 to replace them. The cabin air filter was completely clogged. It cost me $45 for a new one.
I filed a complaint with Lexus Canada more than 3 months ago but never heard back from the dealer
UPDATE: April 13, 2016 - I was contacted by Vince Lepiane, Service Manager at Performance Lexus and I was offered to be fully reimbursed for what it cost me to have the rear tires changed to match the brand/model of the front tires. I will update again, as soon as I receive the cheque. Thanks Vince for the gesture.
UPDATE April 20: Yesterday I received a cheque to reimburse me for the exact amount it cost me to change the two tires. I am grateful to Vince Lepiane, Service Manager at Performance Lexus and I can't blame him for my misfortunes as he told me he wasn't aware that an AWD vehicle must have 4 identical tires. And I also can't blame him for never having heard back from Performance Lexus as he told me that he had never heard of my complaint to Lexus Canada in January that was forwarded to Performance Lexus.
And in retrospect, Performance Lexus didn't need to change those two broken pieces of plastic under the car, nor change the cabin air filter in order to sell this vehicle. Again, thank you.
CLARIFICATION: I was re-reading my review and noticed I omitted a small but important detail; I only heard back from Performance Lexus AFTER I filed a complaint with the Better Business Bureau. IF you search the BBB you shall find my complaint.
Lexus On The Park
Lexus of London
Financial Services Manager