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Buying out Lexus RX350 at the end of the lease. - Lexusfan
Liliana Samarelli was very helpful in walking me through the steps in acquiring my Lexus RX350 at the end of its lease. She was very efficient and answered all my questions and concerns. She had all the paperwork ready as I brought the vehicle in for Safety Check (thanks Karen Campbell in Service Dept.). Overall it was a pleasant experience and I remain a loyal Lexus of London client.
purchase of Lexus NX200T - Armaity
Christine was very helpful in familairize me with the working of the car. If i have questions, she will continue to resolve any issues I may have.
Great service! - Info
This is our third time working with Raymond. He is always courteous and easy to deal with. Raymond goes above and beyond his duties to see that we are happy. The dealership is also fantastic. Whenever we bring our cars back for service the people are very friendly and non patronizing.
EXCEPTIONAL SERVICE !!!!!! - Ty
I have been dealing with Erin Park Lexus for years and every single time the service is exceptional! Friendly knowledgeable staff who go above and beyond. They take the time get to know their clients. I drive from Guelph to have my car serviced and it is worth the drive! A big shout out to the Erin Park Lexus staff for their outstanding customer service.
Lexus Oakville - Brian M
A great experience as Lexus staff is all very helpful. Our sales associate Everold was especially, exceptionally, helpful; a true professional. I strongly recommend Lexus Oakville.
Amazing Lexus RX 350 at amazing dealership - Devang Pandya
I had a very pleasant experience in purchasing my latest 2017 RX 350 at NorthWest Lexus. I was working with Kosta and he helped me out in getting best price but also thoroughly explained each questions I had about this car before and after the purchase. Manager Angelo is very honest and transparent and once thing I would say for sure is that these guys truly care for customers and service. I would highly recommend to go check it out your next dream car at NorthWest Lexus.
LS460 - Pipper
James and Team were very helpful with the sale process. We are very happy with our used LS460 Thanks to the Team at Lexus of Windsor
A very good and true Lexus dealer - Pierre
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus. Definitely the best Lexus dealer in town...
I will Never get a car from this dealer AGAIN!!! - Mike
Recently, i leased new 2017 rx350 but i founded some issues on lease agreement.
Please..check every single number on lease or purchasing agreement before you sign..please. .
I wouldn't recommend this dealer to my friends and family.
Michelin 3 Star Restaurant - Michael D
Being from the Culinary Industry, the highest recognition in the food service industry is that of a 3 Star Michelin Award. It is our 3rd. purchase of a Lexus car and the service and friendliness of the sales team was always equivalent to a 3 Star Michelin Restaurant Award. David Tran, our Sales person, would very much appreciate this Michelin comparison as he knows what good food is all about. I also would like to point out on the excellence of the "Service Department" advisers and staff who always ensure a 100 % job satisfaction in maintaining the upkeep of the car. Thank you to all the staff of Tony Graham Lexus who provided us with the best service and hospitality of our new car purchase .
Very happy customers, Katherine & Michael
Love my new Yaris - Chantal
Our experience at bel-air Toyota was a great one. Friendly customer service. I was able to buy the sport car that called out to me the most. I'm so very much happy with my new car.. if it wasn't for Toyota I wouldn't have my new car today..
I was able to trade in my Rav-4 for a new Yaris SE .. its perfect.. I wanted to downsize for a while now. This is so perfect for me.
Thank you Nounou and Steve.
I love Toyota
Great experience - kazi.a
Bought my third Lexus from this dealership, and Luiza was exceptionally professional and caring. She helped me a great deal throughout the process and to learn the functions of my new car. Would recommend this dealership to others
Smoking in my car - S p
I went for the service of my New Lexus, and when they return the car after service..
I smell very bad smoke in my car..
Remember no one smoke in our house..
So can you just imagine how bad, I feel to drive my kids in the same car..
Very very poor service ...
Do not recommend Service Department far more then worst..
And they will never call to rectify those issues and they don't care even..
Make sure to know what you are buying - Pierre
I bought a 2011 GS 350 AWD w/55,000km last December from Performance Lexus in St-Catharines. The car needed new tires in order to be sold. They installed Michelin Sport at the front and some cheap Chinese-made Altenzo tires at the back. First, an AWD vehicle must always have identical tires with similar wear on all four. Second, look up Altenzo Sport Comforter tires and you will see how dangerous they are. It cost me more than $500 to get identical Michelin Sport tires for the back.
When I test drove the car, the rear view mirror was falling. After I bought the car, I discovered the left rear door panel was loose due to a broken plastic pin. Also, under the car two pieces of plastic designed to provide protection were broken and it cost me $150 to replace them. The cabin air filter was completely clogged. It cost me $45 for a new one.
I filed a complaint with Lexus Canada more than 3 months ago but never heard back from the dealer
UPDATE: April 13, 2016 - I was contacted by Vince Lepiane, Service Manager at Performance Lexus and I was offered to be fully reimbursed for what it cost me to have the rear tires changed to match the brand/model of the front tires. I will update again, as soon as I receive the cheque. Thanks Vince for the gesture.
UPDATE April 20: Yesterday I received a cheque to reimburse me for the exact amount it cost me to change the two tires. I am grateful to Vince Lepiane, Service Manager at Performance Lexus and I can't blame him for my misfortunes as he told me he wasn't aware that an AWD vehicle must have 4 identical tires. And I also can't blame him for never having heard back from Performance Lexus as he told me that he had never heard of my complaint to Lexus Canada in January that was forwarded to Performance Lexus.
And in retrospect, Performance Lexus didn't need to change those two broken pieces of plastic under the car, nor change the cabin air filter in order to sell this vehicle. Again, thank you.
Lexus of London
Lexus On The Park