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Lexus of London is great place to purchase a vehicle! - Jim
During the past two years my wife and I have admired the RX-350. The 2017 with 8 speed transmission; "driver assists;" color (cashmere), and showroom presentation sealed the deal.
We are impressed with Sue Vincent's knowledge of vehicles and the RX-350 in particular. Sue is not aggressive and professionally highlights the features of this vehicle.
Sue delivered the vehicle to our home in Sarnia and patiently reviewed all the paperwork and intelligently answered the queries I put forth. Sue is a wonderful communicator and I would highly recommend her to any individual who expressed an interest in purchasing a vehicle from Lexus of London.
Jim and Gloria MacLeod
1917 01 15
This is the 3rd Lexus we have leased and enjoyed - Janet123
This is the 3rd Lexus we have leased through
Lexus on the Park and we are extremely pleased
With the sales representive S. diSilva and Josie Alllen who spent time with us on 2 occasions instructing on the use of the equipment that is featured in the model leased
great deals in least amount of time ( i got 2 Lexus ) - Happy buyer
It was not possible to lease two Lexus with my budget unless with the great help and advice of Ken shaw sales manager. I am very happy and thanks to ken shaw Lexus to made it happen for me.
Great Customer Service! - Rita Persaud
Thank you Scott!
I'm a long time customer of Erin Park Lexus, I think it's over 15 year, I trust them and will always deal with them. When I called to see if I can bring my SUV in for oil change and to put the winter tires on, they were able to give me an appointment the same day. Scott Bertrand is an outstanding representative of Erin Park Lexus. He went the extra mile to help me. It's not the first time Scott has helped me, he knows good customer service and I would recommend you ask for him the next time you want your vehicle service and experience first hand the wonderful person Scott is and excellent customer service you will receive.
Splendid way to begin my new year - Mahnazchegini
I want to send a sincere thank you to the wonderful staff of the LEXUS Downtown center. I truly appreciate the efficient and professional services rendered to me. Thank you Mr Sadri and Mr Wong for specifically facilitating the purchase of my new car. I wish you a fabulous new year and hope all buyers have such an amazing experience. You truly new exactly what I wanted and made it happen. Happy new year to the fabulous team of the LEXUS Downtown.
Awesome service! - Boms
I went in today with my parents and we were all very touched with Marie An's exceptional service. She was very kind, thoughtful, supportive, and considerate about our needs and budget. I'd defintely recommend.
EXCEPTIONAL SERVICE - Thank You Kevin Schleifer! - Christina Ciampa
I always dreamed of driving a Lexus.. and just a few months ago that dream came true! From the moment I walked into North West Lexus I knew I had chosen the right dealership! Kevin Schleifer was an absolute PLEASURE! He was so informative and educated me with my purchase. I did not feel pressured and felt very comfortable with my choice and that was all thanks to him. A few days after delivery of my car.. Kevin took it to the next level and had flowers sent to my home! What an unexpected, and thoughtful surprise! I just recently went to the dealership for a service inspection and there again to my surprise Kevin was there and acknowledged my visit . Took the time to follow up and genuily cared to ask about how everything was going with the car. Kevin thank you for making my experience with Lexus AMAZING! I would not hesitate for a second to refer family , friends and aqaintances. From the bottom of my heart, thank you!
LS460 - Pipper
James and Team were very helpful with the sale process. We are very happy with our used LS460 Thanks to the Team at Lexus of Windsor
A very good and true Lexus dealer - Pierre
I've been going there for 5 years for 4 different Lexus vehicles. They take the time to explain what needs to be done, not pushy, don't try to do work that is not needed, keep you in the loop. Overall, I am extremely satisfied with their service department. Not cheap, but it is a Lexus. Definitely the best Lexus dealer in town...
Great Sales advise/support Geoff Townson, Allison Sandeman - Toyota car Ottawa
I had a great experience buying our new car from Bel Air Toyota. Geoff Townson answered all our questions, got us the best deal for the new car and attended to the very minor details we were looking for and got our car on time as promised. They did not push us to make a decision but gave all the information we needed to make our choice. Allison took care of the financial part and again, they took care of everything perfectly. Geoff, Allison and Bel Air team are very friendly and always willing to help.
I highly recommend BelAir Toyota. Great place to be to purchase a vehicle!!!
GREAT STAFF - Hamid
In the eve of the new year, I have leased a NX200T Lexus absoultly fantastic from Lexus Richmond Hill. I had really nice experience with this dealership and their patient, understanding and very professional staff, in particular Archie Farokkhi the sales associate that helped me. Because of the end of year and less options to choose, Archie did his best to show me the right car with my desires. I would strongly recommend him and this dealership to the all my friends. Also, I would like to have special thanks to Vahid who was really patient with me and helped me as well.
excellent sales man OLiver Lo - toronto, george 123
I bought Used Lexus 350 GS through the Excellent Salesman Oliver Lo, who was very co-operative, honest and did not put pressure on me and he explained every single detail, I recomend him to anybody want to buy a used lexus, he is just excellent. Thank you Oliver.
Make sure to know what you are buying - Pierre
I bought a 2011 GS 350 AWD w/55,000km last December from Performance Lexus in St-Catharines. The car needed new tires in order to be sold. They installed Michelin Sport at the front and some cheap Chinese-made Altenzo tires at the back. First, an AWD vehicle must always have identical tires with similar wear on all four. Second, look up Altenzo Sport Comforter tires and you will see how dangerous they are. It cost me more than $500 to get identical Michelin Sport tires for the back.
When I test drove the car, the rear view mirror was falling. After I bought the car, I discovered the left rear door panel was loose due to a broken plastic pin. Also, under the car two pieces of plastic designed to provide protection were broken and it cost me $150 to replace them. The cabin air filter was completely clogged. It cost me $45 for a new one.
I filed a complaint with Lexus Canada more than 3 months ago but never heard back from the dealer
UPDATE: April 13, 2016 - I was contacted by Vince Lepiane, Service Manager at Performance Lexus and I was offered to be fully reimbursed for what it cost me to have the rear tires changed to match the brand/model of the front tires. I will update again, as soon as I receive the cheque. Thanks Vince for the gesture.
UPDATE April 20: Yesterday I received a cheque to reimburse me for the exact amount it cost me to change the two tires. I am grateful to Vince Lepiane, Service Manager at Performance Lexus and I can't blame him for my misfortunes as he told me he wasn't aware that an AWD vehicle must have 4 identical tires. And I also can't blame him for never having heard back from Performance Lexus as he told me that he had never heard of my complaint to Lexus Canada in January that was forwarded to Performance Lexus.
And in retrospect, Performance Lexus didn't need to change those two broken pieces of plastic under the car, nor change the cabin air filter in order to sell this vehicle. Again, thank you.
Not trustworthy - Jacob
Took my car for a repair and they ended up claiming that there is a major leak in the water pump and the pump must be changed at a cost of $1100+. I did not authorize the repair. Took the car to a private mechanic to validate. Private mechanic confirmed that there is no leak. There is not even any residue on the water pump or any sign of leak... Do not trust them.
Lexus of London
Lexus On The Park