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Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.
Enjoyable - poliphil
We have previously purchased 3 Lexus from this dealer with very satisfactory results. This time we were looking for an used car as a second family vehicle. The salesman took note of our needs and took us on a tour of all that was available . We had many to chose from that fit our requirements. Chris made it easy for us to decide which was best . There wasn't any pressure ,it was a relaxing ,cheerful experience that we both enjoyed. I have always enjoyed the prompt ,efficient service of my other cars and we are sure the same will apply to our new one. Enjoyable!
Excellent Service!!! - Rick M.
I had called around to get quotes for an oil service this was one of the two. The other lexus dealership on Burrard was like 30$ more for the exact same thing and this location was closer. i brought my car in for an oil service on Saturday - then found out there was a major recall on a part in my engine I think the cap gear and a few other minor recalls. What I thought would be an hour appointment turned into a few days lol. I was helped by Wilson - super nice guy he explained everything to me and let me know it would take a few days give or take depending on whether or not they had the parts in. He gave me a choice for the type of courtesy car I wanted to drive, I got an opportunity to test out the ct200 hybrid which was pretty sweet. The best part is they don't actually make you top up gas at the end - that is service!! I also had the batteries in both of my RFD key fobs changed, plus I had to ask them to look at one of my tires because the pressure kept going down and they repaired the nail in it for 60$+taxes. Oil service fr synthetic was 150$+taxes and the key fobs were 22$. I am extremely pleased with the level of service and integrity from OpenRoad and Wilson and will be doing all of my service appts here!
Worst Experience in dealership ever! - illus81
Sales person was gentle and great service, but people looks management were very rude. Trying to avoid this cheap dealership. I couldn't believe this one was premium luxury brand dealership. Visit other Lexus dealer for better service.
AIR Filter Replacement as tricky Extra Charge - D
Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.