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Service Quality - Dave121
This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.
Excellent Service!!! - Rick M.
I had called around to get quotes for an oil service this was one of the two. The other lexus dealership on Burrard was like 30$ more for the exact same thing and this location was closer. i brought my car in for an oil service on Saturday - then found out there was a major recall on a part in my engine I think the cap gear and a few other minor recalls. What I thought would be an hour appointment turned into a few days lol. I was helped by Wilson - super nice guy he explained everything to me and let me know it would take a few days give or take depending on whether or not they had the parts in. He gave me a choice for the type of courtesy car I wanted to drive, I got an opportunity to test out the ct200 hybrid which was pretty sweet. The best part is they don't actually make you top up gas at the end - that is service!! I also had the batteries in both of my RFD key fobs changed, plus I had to ask them to look at one of my tires because the pressure kept going down and they repaired the nail in it for 60$+taxes. Oil service fr synthetic was 150$+taxes and the key fobs were 22$. I am extremely pleased with the level of service and integrity from OpenRoad and Wilson and will be doing all of my service appts here!
Bad Experience - Carclient
I had made a deal for a 2011 Lexus 570 with my 07 Tundra for trade in for all in $50,000.
The handshake done, c.c.deposit made, cheque written, deal done with Leo Lin ! or so I thought.. I was just waiting for P.D.I and plate changes when I was approached by General Sales Manager David Jones informing me that the deal was off and handed me my cheque
back and no further offer was made or attempted. David Jones has a poor attitude this reflects bad on the proud JP sales organization as a whole.