former brand lover
4 days ago
"2011 Countryman was a pain to own. Battery drained every three days if not driven. Fun when working but otherwise I had to boost this thing constantly. Came to hate it and resent the indifferent service people at this location, no Saturday service, though this might be the only day I have available to come in for an evaluation or some help. The staff at this location seem young and arrogant, like they don't really respect their clients. Manager always takes responsibility for cultures like this. Please, think very carefully before buying a Mini, understand what you are getting into, and that once the warranty expires, you may find your relationship with the dealership changes significantly. They prefer warranty work, so you may feel a bit abandoned once it expires."
"I started an online chat to make sure the oil filter was available for my Mini Cooper as it uses an odd filter. Kurtis answered the chat and spoke to the parts department while I was on the chat still, he quickly confirmed that the oil filter had been ordered and that I could drive in to the service department on Saturday without an appointment for my oil change. When I showed up Saturday the filter was in the drive through with my name on it and I was in and out in less than 20 minutes. Thankful for the quick and easy transaction online and in person. "