"I recently bought my second Q5 from this dealership and I truly lucked out with Ben as my Sales Specialist. From the initial contact to final delivery of my SUV Ben and I exchanged countless emails and phone calls. Not once did his professional demeanor change, he was always courteous, knowledgeable and truly knew what to say to amp up my excitement to get into this new ride.
Even when I encountered an unexpected hick-up when I brought my vehicle in for the seasonal tire swap Ben was there to assist and rectify the situation immediately.
Ben is truly one-of-a-kind and he redefined customer satisfaction. He is a man of his word and truly sets himself apart from the stereotypical "Sales Associate" reputation who suddenly doesn't know you anymore after you inked the deal. Ben truly cares about his clients, he is beyond passionate about the product he sells and never makes you wait for an answer.
"I visited numerous dealerships but found with Ben Hoang and Audi Kitchener Waterloo a salesperson and dealership who understood what I needed, knew what I really wanted, and were able to make it happen as an overall pleasurable experience. I enjoyed buying it, am extremely satisfied owning it and feel 100% confident that if any issues arise that Ben and Audi Kitchener Waterloo will have my back."