Positive Experience from a good dealership! - SK
I didn't buy an Audi!
However, my experience dealing with Vince from sales was great and if not for my expected trade-in value I would have been driving a Q7. I appreciate the customer-centric approach and information sharing.
Vince was patient, gave us all the information we wanted, gained our trust with his straight forward approach and clarity of information. We test-drove twice, went over the inventory few times to find the perfect match and exchanged numerous emails n calls. The Q7 Technik was our first option till the time we got the numbers for our trade-in. I believe Rick tried his best in getting us the value but it didn't work out.
I really liked the experience and that's how a luxury car dealership should be (I would have liked to be their customer) and I'm sure to be back when my second car's lease is up.
Bad all round - Huey2015
Worder full l service at first, after purchasing they do not want to know you.do not return calls and very overpriced.felt unimportant and humiliated . We will never ever deal with these people who feel they are superior.
Do not deal with these crooks - AudiGuy292
Southgate Audi sold me a used 2016 A3 back in November. A fella by the name of Quin. Do not let this guys fool you. He promised my wife he would install the audi symbol door lighting for free. He said he would call me when the lights came in. Not one has called an no one knows what Im talking about when I contact the service centre.
The finance and sales manager got me next on extended warranty for $2400. I can not remember their names. The car I purchased used with 10000 km on it and came from Ontario but in order to get the certified pre owned warranty they charged me $2400. They said I was buying 2 years extended coverage warranty??? I thought that this was on top of the pre owned warranty? So basically they sold me a service for $2400 that would have been included in the warranty anyways since all Used Certified Pre Owned vehicles get 2 years 80000 on top of the original warranty.
These Guys are the biggest crooks I have ever dealt with and I would avoid them at all costs. Believe me they will find a way to charge you extra. There is no sincerity to trust with these guys which you would expect to have dealing with a great product like Audi.
Does anyone know who I can take a complaint with with Audi Canada? I have in the sales contract that I accepted the extended service contact? (I.E. the 2 years extended Audi warranty that I thought I was purchasing.) I do not want these crooks to be able to do this again to another trusting customer.
Just a lady trying to buy a car - Girlwantsacar
I don't normally review service but I had a really bad experience and thought I would share. So I'm in the market to buy a nice new vehicle, my Lexus is 10 years old and I'm ready for a new SUV. Keep in mind - "I'm" buying the vehicle for myself not my husband and I. My husband has been accompanying me on the weekends to dealerships over the past couple of months. He brings a newspaper and hunkers down as I discuss vehicles with the different salespeople...truthfully he's really not into cars. At every dealership they approach my husband first and he has to direct them to me and tell salesman he is not buying the car...his wife is. Even then, at some of the dealerships they still try to sell to him while talking to me - probably thinking he has some decision making power over the "little lady" or somehow holds the purse strings. I'm now really close to negiotiating a deal on a SUV and decided to make one last dealership visit this evening and this time...god forbid ALL BY MYSELF. CRAZY....a women, at a dealership to buy a luxury vehicle on her own...without her husband or father in tow. So I enter GLENMORE AUDI around 7:00 tonight and there is a man and his daughter looking at the vehicles in the showroom, they are helped by a salesperson, other than them there are no other customers in sight. I'm nicely dressed, I walk around looking at the cars, 5 minutes passes and no salesperson approaches, then 10 minutes and nothing, 15 minutes no assistance is offered. In the meantime, I count at least 5 salespeople who were idle either at their desks or walking around. They all see me including the receptionist and many make eye contact, but to them I'm invisible. Should I have to beg someone to help me if I'm a women looking to buy a nice car on my own? I'm pretty certain if my husband had accompanied me the experience would have been completely different. Why is it in 2016 a successful women cannot enter a luxury car dealership and be taken seriously? After 20 minutes I left feeling humiliated, hurt and angry. To the folks at GLENMORE AUDI, as Julia Roberts said in Pretty Women "BIG MISTAKE". We need to all call out this sort of behaviour for things to finally change. The arrogance of the salespeople and the receptionist (who by the way didn't even greet me when I entered) has deterred me from bringing my business to Glenmore Audi. I had heard negative things from others but I guess I needed to experience it myself. Yes I know this is a bit of a "first world problem" with all the terrible stuff going on right now...but it's just not nice.