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Good Sales Manager - Jenisse
The service and sales were friendly. In finance I would never recommend Farooq. He needs an attitude adjustment. I would have never bought an audi if I had been dealing with Farooq whole time. Most definitely not. If you are buying a car I would recommend Jeff in Finance and JP in sales and everyone else was professional and great customer service. The building itself was clean and well-designed. Very welcoming. The staff was warm and energetic.Very helpful and everything was done without pressure or complications. I would definitely purchase another car from here down the road. Recommended.
Great Sales and Finance Staff - Squeaky Syeve
I researched on line various Audi dealerships in the Edmonton area. Although I found the ratings were low for Southgate Audi I decided because of the close proximity to where I live to take a chance with them. I was pleasantly surprised with the willingness of the sales staff to assist me, in particular Rai Al-Sahili, who eventually sold me my Q5. Rai was professional and courteous making sure to address all my auto needs, not trying to upsell me on features she knew wouldn't interest me. If I had a question about the vehicle (which were many) and she didn't know the answer she made sure to find it out. I also found Stacy and Tracy from Finance most pleasant to deal with. After purchasing the Q5 I made a phone call to the service department regarding questions of a general nature, which they were more than willing to answer. I'm hoping that when it comes time for vehicle service this experience that I've come to expect continues on. Thanks Steve Fairway
Just a lady trying to buy a car - Girlwantsacar
I don't normally review service but I had a really bad experience and thought I would share. So I'm in the market to buy a nice new vehicle, my Lexus is 10 years old and I'm ready for a new SUV. Keep in mind - "I'm" buying the vehicle for myself not my husband and I. My husband has been accompanying me on the weekends to dealerships over the past couple of months. He brings a newspaper and hunkers down as I discuss vehicles with the different salespeople...truthfully he's really not into cars. At every dealership they approach my husband first and he has to direct them to me and tell salesman he is not buying the car...his wife is. Even then, at some of the dealerships they still try to sell to him while talking to me - probably thinking he has some decision making power over the "little lady" or somehow holds the purse strings. I'm now really close to negiotiating a deal on a SUV and decided to make one last dealership visit this evening and this time...god forbid ALL BY MYSELF. CRAZY....a women, at a dealership to buy a luxury vehicle on her own...without her husband or father in tow. So I enter GLENMORE AUDI around 7:00 tonight and there is a man and his daughter looking at the vehicles in the showroom, they are helped by a salesperson, other than them there are no other customers in sight. I'm nicely dressed, I walk around looking at the cars, 5 minutes passes and no salesperson approaches, then 10 minutes and nothing, 15 minutes no assistance is offered. In the meantime, I count at least 5 salespeople who were idle either at their desks or walking around. They all see me including the receptionist and many make eye contact, but to them I'm invisible. Should I have to beg someone to help me if I'm a women looking to buy a nice car on my own? I'm pretty certain if my husband had accompanied me the experience would have been completely different. Why is it in 2016 a successful women cannot enter a luxury car dealership and be taken seriously? After 20 minutes I left feeling humiliated, hurt and angry. To the folks at GLENMORE AUDI, as Julia Roberts said in Pretty Women "BIG MISTAKE". We need to all call out this sort of behaviour for things to finally change. The arrogance of the salespeople and the receptionist (who by the way didn't even greet me when I entered) has deterred me from bringing my business to Glenmore Audi. I had heard negative things from others but I guess I needed to experience it myself. Yes I know this is a bit of a "first world problem" with all the terrible stuff going on right now...but it's just not nice.