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Frankencars...they swamp out used parts in new vehicles - AudiRegrets
If you are considering buy a new Audi from this dealership, I hope you read this review first. My goal is to save others from my nightmare with this dealership. I bought a 2016 Q3 from them in May of 2016. Within a month of purchase, I noticed a strange, intermittent clicking noise coming from the dash.
Since that time, I have made several trips to the dealership:
1. First brought it in around June 2016. I was told that they could not hear the problem but I should just keep an eye on it.
2. I recorded the sound on my phone and brought back to the dealership a few weeks later. I played the recording to the Service Manager. I was then told they could hear the problem, but they didn’t know what it was so they couldn’t help me. However, I should still keep an eye on it.
3. I did some research on the internet and discovered that relay issues are common with Audis and Volkswagens. I brought this research back to the dealership. I was told that yes, they in fact do believe it is a relay issue, but they don’t know which relay it is so they couldn’t help me. However, I should still keep an eye on it.
Frustrated, I contacted their Service Department Manager, Jamie, and explained the runaround I kept getting. He told me that they would replace all the relays in my car with the parts from a new car on their lot. I was a bit uncomfortable with this idea (my car is under warranty and it is my understanding that under warranty, the customer is entitled to new parts); however, since this was the only option presented to me, I agreed. When I picked up my car, I was advised that only the headlight switch was replaced. I explained that Jamie told me all the relays were to be replaced and was told by the Service Advisor, “No, no, no, we would never do that.” Even thought it was clearly stated on the work order (which I have copies of). I was advised they took the headlight switch from a new Q3 and my old switch was placed in the new car. In addition to being concerned about my own car, I feel uncomfortable for the person who purchases that supposed new vehicle, which has been used as a donor for parts.
They recently told me that they would finally proceed with replacing all the relays and modules in my car with parts from a car their lot, and I declined. I currently have a claim opened with Audi Canada to address this electrical defect.
So, long story short, if you buy a car from Southgate Audi, you might be getting something you think is brand new but has actually been cannibalized for parts. If you really want an Audi in Edmonton, go to Audi North. Lord knows I wish I had.
Always AUDI North - Frustrated with Erickson Nissan
I bought AUDI because BMW doesn't open on Sundays. They need to rest on Sundays. Now they can take everyday off as far as I am concerned. If you haven't been to AUDI North you have never lived a 7 star experience in owning a car.
I now know how it felt to be an Emperor in China.
Lol. Great Job. Before and After you buy
Horrible Service - Irene C
Just took in our Audi A3 to get its recall issues fixed. The person dealing with us (Mike) was extremely sulky. First thing he said was can I have the key, and when I didn't hear him - he repeated it more sternly. Who greets customers like that? I had questions about the recall and he appeared put out that I had questions. Very abrupt! No apologies for the inconvenience. They saw me struggling out with a child, booster seat and two bags of grocery and didn't offer to help. I still am unsure if the issues with my car will be taken care of because I don't trust the information provided by Mike - who kept saying, "this is all the information we have."
Service really bad!!!! - John
I have to keep going back to fix a recurring issue (hesitation when accelerating). I'm sick and tired of this dealership's incompetent. Worst experience ever in my 30+ years of driving. It could be the car's problem or the service dept but I would avoid buying an Audi. PERIOD!!!!