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Impressive on every level - Inglis1477
Went in to check out the new building and was beyond impressed with the facility. Incredibly clean, well-designed, and open, the building itself shouts contemporary and luxury from the time you pull into the parking lot, a great representation of the brand.
The staff are friendly and helpful, without coming across as pushy. I felt like I was given ample space to browse without pressure, but always had a knowledgable staff member nearby to help me with any questions or concerns I may have. The customer service goes above and beyond, providing visitors and customers with a satisfying and comfortable experience. The comfort I felt extended beyond the front desk and sales, and the exemplary customer service continued as I interacted briefly with the service and parts departments.
The building's contemporary model extends beyond architecture as well. The service department explained that they utilize some of the most technologically advanced tools and methods to ensure their customers vehicles are taken care of to the fullest extent of Audi's capabilities.
The cars themselves were in pristine condition, immaculately detailed and presented in a customer-friendly way. The showroom had a wide variety of Audi models, allowing visitors to the dealership a chance to see a range of options, rather than one or two more "show" cars, as is so often seen in dealerships.
No aspect of the new Audi Edmonton North dealership was overlooked. All in all, the entire facility seems to run like a synchronized machine, with each department complimenting the next. Highly recommend to current and potential Audi owners.
Great Sales and Finance Staff - Squeaky Syeve
I researched on line various Audi dealerships in the Edmonton area. Although I found the ratings were low for Southgate Audi I decided because of the close proximity to where I live to take a chance with them. I was pleasantly surprised with the willingness of the sales staff to assist me, in particular Rai Al-Sahili, who eventually sold me my Q5. Rai was professional and courteous making sure to address all my auto needs, not trying to upsell me on features she knew wouldn't interest me. If I had a question about the vehicle (which were many) and she didn't know the answer she made sure to find it out. I also found Stacy and Tracy from Finance most pleasant to deal with. After purchasing the Q5 I made a phone call to the service department regarding questions of a general nature, which they were more than willing to answer. I'm hoping that when it comes time for vehicle service this experience that I've come to expect continues on. Thanks Steve Fairway
I purchased my used A4 through the original owner who... - tmtoth
I purchased my used A4 through the original owner who bought from Glenmore Audi. He's always have the vehicle religiously serviced there and was kind enough to provide me with all receipts. I've always wanted A4 1.8T so this was the perfect find. At 110,000kms the rear breaks have never been replaced so I knew I had to get those done (the were also squeeking pretty good). I had taken it to Glenmore Audi and have them put it up and take a look. I was told that my break pad light wasn't on and that I had 3mm left (about 5,000kms) so I should bring it back to have them done. Well, the tires are already off, it's the middle of summer and I'm willing to pay you now to do them...I had to argue with them to replace them. Turns out, they didn't have the parts and had to order in break pads and I had to wait a day to have my car. No bid deal, I wasn't in a hurry. On a seperate occassion, I had issues with my water pump. The water pump and timing belt were done at 90,000km. At 115,000 I had a coolant leak. No one could figure out what it was, considering the water pump was already replaced it wasn't at the top of list. I had taken it to a garage and they took the water pump out - that was the problem. Unfortunately I was 28 days over my warranty and Glenmore Audi wouldn't even entertain having a conversation with me about why I would have to replace my water pump AGAIN in less than 30,000kms. Even the service person on the phone said "this has never happened before" and left the converstation at that. I was stuck with a $1,000 bill and no help what so ever from Glenmore Audi. I absolutely love Audi's but as long as I live in Calgary I will never own one again. I was very disappointed with the service and have NOT been recommending Audi to friends/family.