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Positive Experience from a good dealership! - SK
I didn't buy an Audi!
However, my experience dealing with Vince from sales was great and if not for my expected trade-in value I would have been driving a Q7. I appreciate the customer-centric approach and information sharing.
Vince was patient, gave us all the information we wanted, gained our trust with his straight forward approach and clarity of information. We test-drove twice, went over the inventory few times to find the perfect match and exchanged numerous emails n calls. The Q7 Technik was our first option till the time we got the numbers for our trade-in. I believe Rick tried his best in getting us the value but it didn't work out.
I really liked the experience and that's how a luxury car dealership should be (I would have liked to be their customer) and I'm sure to be back when my second car's lease is up.
Unsatisfied customer - SL
UPDATE: 01/26/2017 - I called Sean back after he contacted me and was offered credit to their service department ($300) which I do not feel would convince me come back to the dealership. I feel like my concerns were brushed off. I was told that an $11,000 damage from the concealed accident would not affect the resell of an Audi at all; that they never intended for me to not know about the accident (but it did happen so now what?). I was also told that I never should have been made to wait the time that I did to get my remote starter installed. Also, I was told Audi brakes need frequent servicing and that it is normal for them to squeal because they are 'high performance'.
I was happy to receive a formal apology but it doesn't quite make up for my experience. I feel like a lot of excuses were made and apologies were said but it doesn't really fix my problem at the end of the day. Sean said he would look into getting me a different A5 without me having to pay more for the vehicle but I'm not sure if that is even realistic. At this time, I will be taking my car to a different Audi dealership for future servicing.
I purchased a certified pre-owned Audi A5 from Audi Edmonton North back in August 2016. While the car is performing to my standard, I had to get the brakes replaced just last week (December 2016) because they were worn out and were excessively squealing every time I tried to brake. I only use the car to go shopping and to run errands so I don't think mileage played a factor in the brakes having to be replaced so soon. For a certified pre-owned vehicle, I would have expected that everything be recently serviced before the car was delivered to me.
That being said, I find communication to be sub-par. It took me 3 months to finally get my remote starter installed (even though it was included in the initial sale of the car). I called numerous times and was told that they would look into it and get back to me - only for me to have to call back a month later. I finally got the remote starter installed in November 2016.
Another issue I have is that I wasn't told that the car had been in an accident until I signed the financing papers. When I first saw the car posting on autotrader.ca, the CarProof report that was posted stated that the car was accident-free. When I finally signed the financing documents, the finance manager gave me a printed CarProof and I saw that the car had been in an accident. At the time, I felt I was already too far in to back out and I had already signed the contract. I told the finance manager that the CarProof that was advertised to me was clean and he told me that the accident was recent that is why the CarProof that was provided to me did not have the accident on it. I felt I should have spoken up then but being that this was my first vehicle that I bought from a dealership - I felt intimidated. Especially when the finance manager spoke to me about it as though it was not a huge issue.
I was also told that they would look into the keyless entry on my car as it doesn't work. I have yet to hear back from them in regards to this investigation and it has been a month.
That being said, while the service is up to standard and the sales/service reps (especially Xerxes and Nicole) are very kind and accomodating, I have mixed feelings about the dealership as a whole. I don't feel like the value I paid for my car was very worth it in the end as I paid a lot for a car that had been in an accident - which will highly effect the resale value of the car and it also doesn't seem like the car was recently serviced before it was delivered to me.
I advise buyers to be aware and to proceed with caution due to my experience.
Service department income generation - Zach
Be careful when you take your vehicle for a service when your maintenance plan has already expired. This happened to a friend of mine and to me. I took my vehicle in for a recall. The only business they had was to do inspect the fuel pump flange. I received a phone call saying that my brakes are almost worn off even though the light has not come on yet. They wanted to know if I wanted to get the brakes replaced with the same visit. This is income generation on their part.
A friend of mine had the same phone call from them a little over a year ago. He also declined the offer to have the brakes replaced. His maintenance plan also expired so it would have been an out of pocket expense. A few months later he took his vehicle to EC motors because his climate control's fan had some issues. Audi quoted some ludicrous amount to fix it so that's why he took it to EC motors. They fixed the problem at a fraction of the price that Audi quoted. He also had his brakes inspected and EC motors told him that he still had plenty of use left on his current brakes and there was no need to replace it yet. He is still driving with the same brakes, more than a year later.
This tells me only one thing - they are either trying to generate income by looking for stuff to do/replace or Audi has such high standards that they replace parts long before they really need replacement. You decide for yourself. I'll wait for my warning light to go on, I assume they put it there for a reason.
Otherwise I've been happy with them.
Just a lady trying to buy a car - Girlwantsacar
I don't normally review service but I had a really bad experience and thought I would share. So I'm in the market to buy a nice new vehicle, my Lexus is 10 years old and I'm ready for a new SUV. Keep in mind - "I'm" buying the vehicle for myself not my husband and I. My husband has been accompanying me on the weekends to dealerships over the past couple of months. He brings a newspaper and hunkers down as I discuss vehicles with the different salespeople...truthfully he's really not into cars. At every dealership they approach my husband first and he has to direct them to me and tell salesman he is not buying the car...his wife is. Even then, at some of the dealerships they still try to sell to him while talking to me - probably thinking he has some decision making power over the "little lady" or somehow holds the purse strings. I'm now really close to negiotiating a deal on a SUV and decided to make one last dealership visit this evening and this time...god forbid ALL BY MYSELF. CRAZY....a women, at a dealership to buy a luxury vehicle on her own...without her husband or father in tow. So I enter GLENMORE AUDI around 7:00 tonight and there is a man and his daughter looking at the vehicles in the showroom, they are helped by a salesperson, other than them there are no other customers in sight. I'm nicely dressed, I walk around looking at the cars, 5 minutes passes and no salesperson approaches, then 10 minutes and nothing, 15 minutes no assistance is offered. In the meantime, I count at least 5 salespeople who were idle either at their desks or walking around. They all see me including the receptionist and many make eye contact, but to them I'm invisible. Should I have to beg someone to help me if I'm a women looking to buy a nice car on my own? I'm pretty certain if my husband had accompanied me the experience would have been completely different. Why is it in 2016 a successful women cannot enter a luxury car dealership and be taken seriously? After 20 minutes I left feeling humiliated, hurt and angry. To the folks at GLENMORE AUDI, as Julia Roberts said in Pretty Women "BIG MISTAKE". We need to all call out this sort of behaviour for things to finally change. The arrogance of the salespeople and the receptionist (who by the way didn't even greet me when I entered) has deterred me from bringing my business to Glenmore Audi. I had heard negative things from others but I guess I needed to experience it myself. Yes I know this is a bit of a "first world problem" with all the terrible stuff going on right now...but it's just not nice.