19 Ontario Audi Dealers

I had a very positive experience working with Ben at - morrisseysista

I had a very positive experience working with Ben at Audi. Even though I ultimately decided not to purchase a vehicle from from the dealership, I wanted to recognize the excellent service I received.

I was very pleased in how I was treated by James the - charliebodle01

I was very pleased in how I was treated by James the sales rep., and the sales manager. They were extremely courteous and helpful, and took care of my problems in a very professional, but friendly manner

I am extremely disappointed with my experience at Audi - shabithaanan11

I am extremely disappointed with my experience at Audi Uptown. When I leased my vehicle, I purchased every additional protection package that was offered to me, including coverage for up to $10,000 in excess wear and tear (scratches and dents) as well as a separate warranty for electrical issues. We were specifically told that because we had purchased these protections, returning the vehicle at the end of the lease would be a simple process. My lease ended on May 11, and I returned the vehicle on May 8. At the dealership, the sales representative took the keys, inspected the vehicle, and came back to tell us that there were some minor scratches and dents that would be covered under the warranty. The only issue he identified was a missing owner's manual, which he advised we would be charged for. He specifically told us that everything else looked fine. Based on that inspection and the information provided to us, we left believing the vehicle was in good condition and that any applicable damages were covered under the protection plans we had paid for. A month later, we received an invoice for approximately $3,000 in electrical repairs. When we contacted Audi, we explained that we had purchased electrical coverage specifically for situations like this. We were then told that because the lease had ended, the warranty could no longer be used, even though the vehicle had been returned before the lease expiry date and any alleged issue would have existed while the vehicle was still under lease. What is most frustrating is that the dealership inspected the vehicle at the time of return. We were specifically told by the sales agent to wait while they inspected the car, which led us to believe that a full inspection was being conducted. After completing that inspection, we were told that everything looked fine aside from the missing owner's manual and some minor scratches that were covered under the warranty. If there was an active service warning light or any indication of an electrical issue, this should have been pointed out immediately. Unlike a hidden mechanical defect, a service light is visible the moment the vehicle is started. Had we been informed of any concern during the return inspection, we would have had the opportunity to address it and make use of the warranty coverage we paid for. Instead, we were told that everything was fine aside from the missing manual, only to receive a substantial invoice after the lease had expired and after any opportunity to use the warranty had effectively disappeared. In my opinion, if Audi truly wanted to act in the best interests of its customers, a full evaluation should have been completed during the lease return period, not weeks later. Customers should not be told that everything is fine at drop-off and then be presented with thousands of dollars in charges after the fact. To make matters worse, when I reached out to discuss the situation, I was met with repetitive references to the contract rather than any attempt to understand or resolve the issue. The responses felt scripted and dismissive, and I was left feeling as though my concerns were not being taken seriously. I expected much better customer service and transparency from a luxury brand. Unfortunately, this experience has left me feeling misled and unsupported. After this experience, I have lost confidence in both Audi Uptown and the Audi brand as a whole. A company that truly values its customers would have addressed concerns at the time of the vehicle's return rather than waiting until after the lease had ended to impose significant charges. Because of how this situation was handled, I will never purchase or lease another Audi vehicle again, and I would caution others to carefully review any protection plans and lease-end processes before doing business with this dealership.

Had a tow with Audi roadside that was “missing” and - JD

Had a tow with Audi roadside that was “missing” and wasn’t getting delivered to Audi Vaughan for many days. Some staff in service went above and beyond helping to locate the car and fight for it to get delivered (AJ and Paeten). Once the car arrived Andy was great keeping me informed, ordering parts, and getting the car back to me promptly!

We recently purchased our Audi Q3 at Midtown Audi. - koehler.helmut53

We recently purchased our Audi Q3 at Midtown Audi.The experience at this dealership was outstanding.Our salesman Eric was absolutely amazing.From start to finish everything went perfectly.It was a pleasure to deal with him.He will definitely receive a 5 Star from us.

The service is always excellent with everything fully - Ron

The service is always excellent with everything fully explained, including not only what work is being performed but also what to keep an eye on for the future.

Poor customer service Once your car is bought see you - JK

Poor customer service Once your car is bought see you later Service dept try’s to get funds for services Usually included with Audi care . 4 year warranty issues are eagerly charged for diagnostics . No loaner, poor shuttle service Overbooked repairs, delaying service. Think twice before taking your car or make sure you trust what you are going to be charged for.

Dishonest and Untrustworthy Experience I would - joseph

Dishonest and Untrustworthy Experience I would strongly caution anyone from trusting this dealership. From the start, there were lots of promises but nothing ever materialized. Even after they acknowledged their mistake and claimed they would fix it, they never followed through. It’s been over two months, and despite repeated assurances, they simply weren’t interested in delivering what they promised. They kept asking me to “trust them,” but that trust was completely misplaced. The way they operate feels deceptive and careless, and it’s a real shame for a brand like Audi. And please — don’t reply with the usual “we’d love the chance to make it right” response. You already had more than enough time to do that, and you chose not to. This is without a doubt one of the worst Audi dealerships in the GTA, and buyers deserve to know before making the same mistake.

This dealership has had my family's car since June, - Adam

This dealership has had my family's car since June, awaiting a battery from Germany. They initially said a 5 week wait and now it is mid-October. They've provided no updates since the beginning of September, in which they said the part would be in that same month. Their customer service is nonexistent and emails for updates have gone ignored. It's one thing to wait months and months to have your car repaired, but even in the instance where there are things outside the dealership's control, their communication is abysmal and tarnishes the Audi brand. Headquarters have done absolutely nothing to resolve the issue, speed things along, or demand updates from the dealership. No loaner, no update when we were stranded in Toronto awaiting service (we live 2.5 hours away). There is nothing else I can do but post publicly about our family's experience because the positive reviews on here cannot be attributed to after-sales servicing.

Purchased a new vehicle there. - CrumptonV

Purchased a new vehicle there. Agreed on the terms quickly including a trade in (aware that it was beneficial trade to them because of very low mileage on trade in) I wished for fair and painless trade. Finding a new vehicle took 2 weeks. Arranged to take possession and on such day, was informed that there was a wheel option that I was not interested in. I was informed by sales manager that they would “help me out with extra 1300 charge” I agreed (morning of pickup) The sales manager asked if I was in agreement to increase term of lease by 3 months over the phone to offset price increase. I agreed. I was presented new contract revision and distracted by changes to options that I had requested removed. It was rewritten and we concluded. When I got home I had the feeling to review the original contract. Not only had the dealership recouped the 1300 extra over 3 months payment but they had also increased the lease % by 0.5 which is over 1500$ in 48 months. I tried calling (messages left) lease manager with cc to sales manager and then general manager and complaint to Audi Canada and received absolute zero response. I will be sure to give this dealership no future business of any kind and the worse possible reviews that such customer service warrants. I have dealt with 2 previous Audi groups with no such greedy and scheming practices.

Service department disappointed to say the least. - mbrady

Service department disappointed to say the least. I now refuse to do business with any of the Mark Motor dealerships. Bought a CPO vehicle last June, still had factory warranty yet they couldn't find me for roadside assistance so I had the vehicle towed in on my CAA membership. Then they proceed to make me an appointment for Thursday at 1pm, heard nothing back all day so I sent out a text on the Friday " how's my car doing " no reply. They didn't take my car in until the following Wednesday (I can see on the app if my car has been running or changed location). Finally fix the car by the following Monday so at this point they had my car for 2 weeks, for a battery and update. When I spoke to the assistant Service manager on a 1400$ bill he thought 200$ was a reasonable amount for my trouble. This coming from a dealership that changed 195$ + tax just to look at the vehicle. Could have had the car fixed 2 days for 750$ at 2 other garages I called around.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

I had purchased a certified pre-owned A3 from Cameron - Rob

I had purchased a certified pre-owned A3 from Cameron (Salesperson) and Tammy (Finance manager) in 2023. At time of purchase they both confirmed I had 3 years of service included including 1 major and 2 minor. After 1 year, in 2024, I went for oil change (minor service) and Melanie the service associate also confirmed next year I'll have my major service included. But come 2025, Audi Durham blatantly refused to cover my service costs and asked me for payment! Talked to Jeff the service manager as well as reached out to Keith (sales manager) to resolve the issue but to no avail. Never buying again from them. If you do end up buying pls make sure to have everything in writing or maybe record them. They can turn on their words anytime and in my experience cannot be trusted.

Audi Windsor is dishonest and predatory in their business - richard12042

Audi Windsor is dishonest and predatory in their business model. Extra charges are added at time of sale like tire and rim insurance, theft protection, seat protection, etc. They will also try hard to sell you extra warranty protection that you don’t need. These extra cost items just add to their outrageous profit and they will tell you they cannot be removed. The general manager of this dealership is very skilled at passing the buck if you complain about anything with sales or service. You have been warned. If you must have an Audi seriously consider another dealership or another brand.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!

I am writing to convey my utter disappointment and - DA

I am writing to convey my utter disappointment and frustration with the complete lack of accountability and customer appreciation demonstrated by your dealership throughout my recent experience with my Audi Kingston. What began as a simple piston slap inspection for a warranty recall—originally quoted as one hour of labour—somehow ballooned into three hours, with little to no justification. This, coupled with the identification of a potential major roller rocker issue which is a know failure point (as I was told by the service tech and from many online forms that Audi Canada does not want to own up to), already had me questioning the transparency of your service department and the integrity of your sales department as this should have been caught in the pre sales inspection. Not long after, my A7 suffered a catastrophic failure of the main wiring harness, when I went to take it to another shop for the original issue effectively rendering the vehicle inoperable. To add insult to injury, this occurred after I had already invested time and money The result? The estimated cost of repairs was over $40,000-65,000 for 1 month of use. I was left with a major financial loss after being forced to trade in the vehicle following only 840 kilometers of use. The sheer audacity of how this situation unfolded—combined with the dismissive attitude from both Audi Kingston and Audi Canada corporate—is beyond comprehension. To experience such a severe mechanical and electrical failure on a flagship model, with no ownership of responsibility from those representing the brand, is an embarrassment to what Audi Kingston claims to stand for. Audi promotes itself as a brand of precision, performance, and integrity. Yet my experience has revealed none of those qualities. Instead, I was met with indifference, poor communication, and a complete disregard for customer loyalty. Losing more then half of its value in less than a thousand kilometers and a month of ownership is not an “unfortunate circumstance”—it’s a failure of service, accountability, and basic ethics. I have been an Audi Kingston customer for quite a few years and have bought quite a few cars from them and have had some kind of issue with each sale. They are most likely going to reply “you should have bought the extended warranty” well I wanted to and mention that we could look at it when I picked the car up but it ended up being EOD and when I asked and was told that I had 90 days to get it. When I asked about it 2 weeks later as I wanted to get it and was told that they would get back to me with #’s. Then I brought the car in for the recall notice and was then told they can’t give me a warranty until I perform the repair $12-37,000. I am no longer an Audi customer and would suggest not to buy from here.

One of the worst dealerships around. - Q4-etron driver

One of the worst dealerships around. They charge $2.50 for windshield wiper fluid when it’s not asked for, as well as cabin fluid. The dealership notes that this part of their standard policy to charge these extras without telling customers. Don’t purchase or service your vehicle at this dealership.