The worse experience I ever have from this dealership. - Delwar Hossain
The worse experience I ever have from this dealership. The sales person ( Fred Li), The Certified Pre-Owned Sales manager ( Andrew Mccaughley) the most obnoxious people I ever met. I bought a Pre-Owned 2022 A3 from them for my daughter, and they refused to install winter tire which is on Rims before I pick up the car without charge. When I spend $40000 for a car, I think it was not too much to ask. The sales manager tried to avoid me even after I mentioned that I was waiting for him to talk. They wanted me to lie in my google reviews to show the five star. The sales guy ( Fred Li) walk way from us when we were picking up the car because I pointed out some issue in the car and raise my concern. Then the 2nd guy who came to walk around the car at the time of pickup, I think his name was Christian or something, even does not know that all car come with tire changing tool by default and he is a sales person he claimed. I ask him about the tool kit as I did not see that in the trunk, he said to me that all sedan after 2012, does not come with any tools anymore. I was surprise and call my friend who has Audi and we laughed. So I went to check my self the demo car in the showroom and there it is. So I check my car again it was sort of hidden under the spare tire. And this sales guy does not even know that. I question the integrity and qualification of this guy to be a sales person. This people are so ignorant and unprofessional I WOULD SUGGEST ANYONE WHO READ THIS, DO NOT VISIT THIS DEALER AT ALL. if the sales person does not know that tool kit is part of the car by default, and lie about it by saying it does not come anymore with the car, I do know how much else they lie to you. But I have to say the Finance Manager ( Tammy Wood) was very co-operative and helpful.
The car has half tank gas when we were picking up, I ask and the sales person said that the only provide full tank gas if it is a new car. I laughed at myself. I picked up the car from those roadside use car dealership, they even provide full tank. I was so upset and did not wanted to argue further so ignored it.
People, watch out for this sales manager and sales guy, even you visit this dealer after reading this. I WOULD NOT RECOMENT ANYONE NOR I WILL VISIT THIS DEALER FOR ANYTING AT ALL. THEY ARE FULL OF FOOLS.
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