Audi Downtown Toronto

bought a 2018 cpo warranty s4. day after picking it up engine light came on. the salesman lied to me about having brand new brakes as i had to replace them couple months later. pay day after picking it up engine light came on. the salesman lied to me about having brand new brakes as i had to replace them couple months later. payed couple thousand out of pocket to for painting all the chrome around the car black and a new front grill. all the chrome parts came back wrapped not painted and the new front grill made my front camera unusable. the front speakers in my car came slightly burned which i didnt notice till couple weeks later as it was only scratchy at louder volumes. serveral months later now the speaker is much worse. they did a "software update" to fix my fuel pressure error code from my engine light which removed the light on my dashboard but not the problem. test drove with the mechanic and to point out the issues and he completely denied it even thought we were sitting together in the car. now several months later all the beautiful pops and gurgles from my engine are completely gone and the general sound of my engine is starting to worry me. do yourself a favor avoid these fools if i could go back i would have never bought this car and for sure would have avoided that dealership. this is my 2nd audi (1st expreience was great-new lease) and my next car will not be audi and my experience with audi downtown is in part to blame. would have had better customer service in afghanistan. More

Allan and Raj were excellent and happy to give them this 5 star review today! 5 star review today! More

Shadi amazing as the sale staff audit my dream car . and I will see after sale . and I will see after sale . More

Lease Closeout: I am writing this review with great disappointment on the lease closeout process. I will break the review in three phases, as the experience has been different. 1. Closeout Options: disappointment on the lease closeout process. I will break the review in three phases, as the experience has been different. 1. Closeout Options: May be the mistake I made at the outset that I wanted to buy back the car, the sales executive & financial advisor. Even after multiple requests, I would not get details on buyout price. Overall terrible experience, and I would say its on buyer to do the math, as the dealer did not have any interest 2. Inspection and Safety Check: Its a pandemic car, and was driver 30K for 4years, its relatively new, parked in Garage for the most time, and the break rotors were at 8mm vs 10mm being new. However, my safety was rejected for the front ones and I have asked to replace, and the cost was $1500, thankfully I could do it outside. By the way, it should be noted, that if you buy at a dealer, they don't accept safety inspection from another dealer of Audi, so every time I had to go back downtown for recheck. Each inspection costs $350, and when I went back second time to check, this time they rejected back rotors, and after push back I didn't had to pay the inspection for second time. It was Friday evening, and the guy was heading home, and he complained that there was a warning that rotors are bad, while when I checked with the service rep, we could not find the warning, but the mechanic was insistent that he saw and hence the rotors to be replaced for back. I had it fixed, and went third time for inspection where all 4 rotors were replaced with the new ones to show that it did change. Inspection was finally passed to replace relatively new rotors with absolute new rotors. 3. Finance: Coming to financials, it's another disaster. When I got my car 4years back I paid Safety deposit of $3900. Common sense is that I expected to pay negating the deposit, however, Audi finance does not work like that, I had to pay full amount as a bank draft(not a cheque), and Audi finance takes 6 weeks to send a cheque back with the deposit amount. Although I tried to push back as I was not prepared to pay this additional amount and wait for 6 weeks, I was told I don't have a choice. Fast forward, 8 weeks, I don't receive a cheque, I called Audi finance, and I was told it was sent, and if I didnt receive, they can send again, and I need to ensure I get it, I asked the agent tell me how can I ensure I get it, and asked what is the issue, where is it stuck, and how do we ensure that I get this time, agent has no clue. When I pushed back on resending the cheque, I was told there is another process where they can deposit to bank directly that they have on file, I was like, you should have done that to start with. Anyways, I am waiting for deposit. All in all, it's a terrible experience with the dealer. Their processes, and dealership are designed commercially, and not care of customer experience. More

My wife and I were just assisted by Jade Reyes as we were having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and was extremely helpful and friendly. She is a great asset to the dealership. More

My go to person is Mark Hanna, he took his time to explain everything when I wanted to get my Q3 . He really upgraded my experience keep up the great work explain everything when I wanted to get my Q3 . He really upgraded my experience keep up the great work More

We bought a Audi A5 from this location and the service was 5 STAR PLUS ! Our sales advisor was Sami. He went out of his way to talk about my options, a nice long test drive and even got be a better price was 5 STAR PLUS ! Our sales advisor was Sami. He went out of his way to talk about my options, a nice long test drive and even got be a better price than expected! I appreciated the way he was not pushy and truly was a respectful person. I suggest this location to anyone car shopping! More

excellent. Mark is help for buy the car and Rajive help me during the delivery Mark is help for buy the car and Rajive help me during the delivery More

The customer service at this dealership SUCKS in a very big way. The service dept well let’s just say missed the training in the “service” part. I live a few blocks away from the dealership but will i big way. The service dept well let’s just say missed the training in the “service” part. I live a few blocks away from the dealership but will in the future travel to the queens way dealership where they value customers. More

Extremely poor customer service and follow through. Please do yourself a favour and do not buy or lease from this dealership. Very disappointed since purchasing a vehicle from them. Inaccurate inform Please do yourself a favour and do not buy or lease from this dealership. Very disappointed since purchasing a vehicle from them. Inaccurate information presented to me. All they were worried about was a sale. Warranty information is full of gaps and not explained at time of purchase. Difficult to speak with a person that has any sense of moral compass and cares. Don’t think I would purchase another Audi. More