2 days ago
"I have had over seven years with Charlesglen Toyota. They were originally in Crowfoot and I followed them to the far NorthWest because there service has always been exception. I took my two year old Toyota (2008) to them (not bought from them but bought used at one year from a car lot elsewhere) and for the past seven years they serviced it and I trusted their opinion. They never once tried to oversell me on a requirement. They helped me prioritize what needed to be done to make it economical.
Their continued great service - shuttle rides, pleasant waiting atmosphere with free newspapers and coffee/tea made it easy. In addition, their "AutoRewards" program was another draw. I bought this program over seven years ago (for about $60 and it is still the same price today I believe) and this gave me bonus coupons ($50 and $100 at their store which I used for windshield wiper fluid, wipers etc.) It also let me accumulate points towards a new vehicle (used or new) as as my points were to expire this July, I thought I should take a look. Bought a 2012 Scion and got delivery last night.
I couldn't be happier. I was able to use my autoRewards, do a trade in and have a NO PRESSURE sale from them about what I was getting. I ended up using over $1100 in Auto Rewards that would come off the direct purchase of the cost of the vehicle and the trade in price was fair. I wanted some special decals on my car that they had in stock and they were AWESOME in making sure I got them. From the salesman (Garnett - ask for him) to the finance agency to the license area - they were all so courteous and helpful. If you want a NO STRESS experience this is the place to go. They truly care about providing you with the car you need ... not just selling a vehicle. I'm hooked and they have my business for long into the future."
"The team at Richmond Subaru are very willing to explain things in a way so that you fully understand. Their team is honest, with no "tricks; and work hard to get you in the car you want to be in, in a way you can afford. It was a great experience at Richmond Subaru!"