"Troy at wapati got me accepted for a nice land Rover. I didn't believe I could get accepted for it and he helped my dream come true! Thanks troy you're wonderful! "
I recently purchased a used Range Rover Evoque from your dealership and wanted to provide some feedback. I work in a customer support role, so I realise that all too often the only feedback given is negative, so I wanted to make a point of giving a positive response.
My wife Ashleigh and I were helped by Shawn Andani. From minute one Shawn was very passionate about the brand and wasted no time in showing us all the premium details of the Evoque. I always research in depth before buying a car and Shawn showed respect for my knowledge of the vehicle, never patronising us but instead listening to and answering all our questions or concerns.
Throughout the transaction Shawn kept us informed of what was happening, sometimes responding to emails well outside business hours and always promptly answering our concerns. He was always positive and always upbeat - it’s refreshing to deal with someone who clearly enjoys what they do for a living.
As I said, all to often people forget to give positive feedback, so I hope this serves as a display of our appreciation for all Shawn’s help.
Oh, and we love the car - I think Land Rover has probably just got some customers for life!
The Matlock family.