"I first became a customer in the 1980's, then I tried a few other dealerships, then I came back! I have been with Southbank Dodge Chrysler consistently since 2002 and they treat me like family. I purchased two PT Cruisers and then a FIAT 500. Altogether, I have purchased 5 vehicles from Southbank. I am always recognized by everyone I deal with, even when I haven't pre-booked a service appointment. So I am not just some random customer, but rather, their valued customer, and as I said, like part of the family. I wouldn't shop anywhere else."

"Called dealership about a used cr they had for sale. Was told it wa available and drove 25 KM to dealership. Negotiations were conducted like a little children's game. I left called back with a serious offer and Used car sales Manager turned offer down for $60. Then sales rep told me someone was going to look at car later in the day and was sure he will get more money. Next day he called me telling me the car was still available for the offer I put the previous day and he will put the $60 out of his pocket. I told him I can only offer less money cause I was looking at another car, he accused me of negotiating in bad faith and low balling the deal. They taught they can play games with customers. Worst car dealership I ever experienced in 45 years."