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Service - velma
I want to say this dealership went above an beyond exceptional service. They went to the factory to get the vehicle I wanted. even when a mistake was made they made other offers to ensure I would not be disappointed. Alban is such a pleasure to deal with. Mathew in finance made sure I got everything I wanted in my new vehicle.
No regrets - Killer Ram
We drove over 4 hours. After contacting 10 dealers and comparing prices across Ontario nobody could beat the deal from peel. Cathy was awesome, answered our questions, privided evwrything we asked for and the sale was completed without any problems.
Fantastic, friendly and efficient service! - KWFiat
I have visited this dealership twice with my Fiat and I already know that this will always be my dealership of choice. Personable people on the phone and in the service department. Always willing to listen, help and advise.
Amazing customer service - John20
Really helped me out and put me into a car that not only will help me rebuild my credit, but also that I will enjoy driving. 10/10 would recommend
Great sales experience-ethical sales bonus system - JeepRenegade2017
Our sales rep Shannon was awesome. She is precisely what a "car sales[wo]man" should be. She challenges the cliches on the career. She was knowledgable, helpful, very responsive and attentive. Most of all, she used logical polite arguments to alleviate concerns instead of socially engineered sales pitches designed to redirect consumer attention to issues that dont actually matter. Most of all her honesty was appreciated when highlighting the realities her dealership faces in what it can and cannot do. Although this was clearly self-initiated on her part, Im sure it flowered because of Capital's system of compensation for its salesforce. The financing and acquisition of an import compliance letter lagged and could have been better but overall this was a positive experience so far. Much better support than the dealership where we purchased our last jeep. Thank you.
Good dealership - B. Pang
I bought my second vehicle from here. Very good experience and sales services too. Will come back when i am ready for my next car.
Awesome experience with Max - paul
we had great experience buying doge caravan. Max has helped us. He is very experienced and helpful person. He guided us according to our vehicle need. it was great experience dealing/working with Max.
The deal is great - Rogers Huang
All the deal is good. Experspceally the used car. I recommend the sales rep Allen Wu, very nice guy. He will deliver the best experience for u.
Totally satisfied! - Luvmyfiat
Excellent dealership with excellent customer service. Went in for a problem that Raceway Chrysler could not fix and they totally took control of the situation and rectified the problem. Their customer service is impeccable; within five minutes they provided me either a loaner vehicle, diagnosed the problem and called me by name. They provided me with an experience that Raceway could not, and their auto mechanics are extremely well versed in the vehicle and are able to provide any Fiat owner with the security that a professional is working on their vehicle.
Great dealership to work with - Peter
We were looking for a used Fiat 500 and after checking with numerous Fiat dealers in the Toronto area we found it at FiatToronto West. A nice clean vehicle - Mohammed was well informed very pleasant and helpful as was Tara
Amazing!!! - Ladan
Service staff are very friendly, knowledgeable and go out of their way to help. I've been coming to this dealership since Nov 2015, and can say with confidence that each time has been better than the last and not even one issue that I can mention.
My regards goes to Leo (Leonor), Jon and Heather, not only they have knowledge, their customer service is excellent and above average (this comes from a person who works in customer service herself). They amazed me even more by remembering my name and calling me by my first name as soon as I walk in!?!
Thanks & Keep up the good work!!!
Good Salesman - uneakim
Michael Nonva was very helpful & friendly & a pleasure to deal with. Michaela was also a joy to deal with, with her very bubbly personality. They both really know their stuff.
Melanie & Michael Dusome
This dealership and personelle met our expectations! - B&J Wasaga Beach
We found the vehicle we wanted at Raceway and they responded back to us immediately.We dealt with Georgiy and he was very professional and efficient at putting the deal together and made the delivery very easy.As well Sunny who dealt with financial was very helpful and made the whole process very easy.The day we picked up our vehicle our experience was very pleasant and satisfying .The receptionist was helpful and courteous as well as the business/sales people. We would definitely refer our family and friends to Raceway.
B&J Wasaga Beach.
Satisfied - donnieokie
Purchased a 2016 Chysler Town and Country!!
Salesman was very friendly, and courteous!
Prices were 1-2000 dollars cheaper than everywhere else!!
Absolutely love the vehicle!!
I would highly recommend this dealer!!
Lies and terrible service. - Jpit
This is not my first issue with Performance. Prior to buying my 2012 Fiat I was a loyal customer having bought multiple cars from them in the past.
Since buying my 2012 Fiat:
- Performance dented the side of my car then denied it. I had to fight to get them to repair it, ultimately the manager of one of their other locations helped me. They also gouged my dashboard to xxxx during that.
- they won't tell me what happened, but there was a serious issue with a tire AFTER leaving a service appointment. Drove to Burlington and back immediately with the car violently shaking, it felt like the tire was going to fall off. As soon as I got back to the dealership the service manager pulled my car off the road. They never told me what they did but after that appointment I never paid for an oil change or wipers again. Whatever they were liable for was big. I followed up after that and never got anywhere. I was afraid to drive my car and the owner at the time, John Mann, told me I should buy a new car if I didn't feel safe...
- MANY other issues. I have replaced all wheel bearings, bought 8 tires, and other issues. The car is only 4 years old.
I had an appointment to have my door handle replaced (repeat issue). Maggie quoted me $80 for the handle and $55 for 30 minutes of work. I dropped my key off, Marty asked if I had been quoted. I told him the quote and he laughed. The part is actually $112 and the labour 100/hour, not to be finished in half an hour.
After al the issues in the past week his is what finally made me snap. They are liars. I will never go back. Dave yourself the frustration and go somewhere else.
Horrible at their job, but great at apologizing! - Karl B
I started my search for a Ram 1500 online. Noticed a promo for about $291/m.
Islington Chrysler, near my house, didn't have the leasing software, so they couldn't go through with the promotion advertised (but they got me in the door to try to get me to finance). I then got a quote from Tyler at Georgetown Chrysler in reference to the leasing promotion. They were able to lease, but it was very difficult getting a straight forward answer as to how much the truck will cost me per month. He mentioned I didn't qualify for one of the rebates simply because I didn't currently own a truck, which is completely ridiculous. They also charged me a security deposit which was never mentioned before. After getting the final numbers as to my downpayment and monthly payment, I decided to go and sign for the deal. When I got there, the monthly payment had increased by over $70!!! All Tyler could do was apologize, but im sure there was a bit of deception to get me in the door (I'll be contacting OMVIC to see if this is a violation of a sort). They agreed to deliver the truck with a bedliner to somewhat sooth things over, but an extra $1500 or so to my term, doesn't exactly do that.
Darren the sales manager must have used the leasing software for the very first time to sign my deal. It appeared he had little to no training in using it. Took him forever and the numbers seemed to be all over the place.
After receiving approval, I requested the truck to be registered in my company name, since that was the reason for the lease. He said it was impossible since the vehicle is leased to me and not the company. He refused to reapply for the lease in my company name.
About 15 hours before the delivery of my truck, Darren phones me and tells me they don't have a bedliner for me. He said I would have to come back in a week to have it installed. After asking him and Tyler if I was going to be compensated for my time driving back from Toronto, the gas, and mileage, Tyler just apologized again, and politely refused to compensate me in any way.
Make sure you budget lots of time to deal with Georgetown Chrysler. I was at the dealership for an hour an a half to sign for the truck. Constantly having to wait. Got lots of apologies though. I was at the dealership for almost two hours picking it up on delivery day!! Again, lots of apologies came my way.
In conclusion, this dealership doesn't appear to be looking for repeat business. I will not be doing business with them again. They don't have a clue how to make a customer happy after making a mistake. Dealing with Ford was a lot more pleasant as far as I went with them. No hidden fees or tricks to get me in the door.
Peel Chrysler Jeep Dodge RAM
Downsview Chrysler Ltd
Certified Professional Sales Consultant/ New and Pre-Owned
Ottawa Chrysler Jeep Dodge Ram Fiat
Customer Service Manager