On 12/6/2013 4:44:53 PM maclenton wrote:
I just purchased a 2013 Hyundai Elantra from Bank St. Hyundai. I dealt with Juan Carlos and Ernesto.
Juan Carlos, the sales rep I dealt with. He was exceptionally friendly, helpful and extremely knowledgeable. His enthusiasm and positive attitude was contagious. I believe he was as excited as I was about my new purchase! He knows his cars, the available inventory, and was able to answer all of my questions and concerns. Right away I knew he was the kind of person I wanted to deal with. I had been to several other dealerships in my area and found the service subpar compared to how I was treated by Juan. The Elantra I purchased was exactly what I wanted. Not only that, but the financing option he gave me was exactly what I needed as well. When the day came say goodbye to my old car and drive away with my new one, Juan sat with me in my new car and went over everything inside, so I would know how all the features worked before I left the dealership. He also gave me a tour of the dealership so I would know where to go when I bring it in for any maintenance. It was truly a pleasure dealing with Juan, he made me feel comfortable and treated me like a friend. I would highly recommend him to anyone interested in purchasing a car.
Ernesto was our financing manager. He was also very knowledgeable and was able to answer all of my questions and concerns. He was very thorough when explaining my warranty and rust proofing/ extended warranty options. He was not pushy and made everything so easy for me, it was great! He really knows his stuff and was super organized! He did a great job and had all the appropriate documents faxed to my insurance company so efficiently, it made the transactions very smooth. He was very pleasant and friendly to deal with.
I love my new car and trust that I will have several happy years driving it! Overall, Bank St. Hyundai is a great place to buy a car because of people like Juan and Ernesto! I would absolutely recommend them to any of my friends or family!On 12/6/2013 4:04:43 PM walkerchrisp wrote:
I was a bit disappointed with the dealership on this visit. I was in for a 24000km service and I was a bit taken back by the price but I am willing to pay to maintain my vehicle properly. I was told the service would take about 1.5 hours, it took 2.5 hours and I was waitng there for the service to be done. While I was there I purchased vent visors for the vehicle and I hoped to have them installed as a courtesy while I was waiting but I was told there would be a $30 dollar charge so I declined. I figured that spending nearly $400 and waitng 2.5 hours that this request was not unreasonable. I have dealt with other dealerships in the past and they were only too glad to provide a small token of appreciation such as this for your continued service. I have had every service done here on this vehicle but I am considering bringing the car in for only major services in the future. Small tokens of customer appreciation can go a long way. Chris Walker