23 British Columbia Hyundai Dealers

Our Kona is the second car we have purchased from this - lindav9

Our Kona is the second car we have purchased from this dealer and I can't say enough about the excellent service we received both times. Brandon helped us with this purchase and we felt like the only important customers he has had. He is not only professional but super friendly, listening to our needs and wants and finding the best fit for us. If I buy another car it will be from Brandon! Thanks for making us feel so at home Brandon!

The service dept. - sur ko

The service dept. is not very professional. They do not keep good records or appointments. I booked a loaner car twice in a row and they did not have the booking. For service I had told them to fix the trim on the door and in two services this was not done. Last time they said they were unable to find the problem as they were looking in the wrong place and could not see it. A simple phone call to me would have solved the problem except they did not call me. I was asked to book another appt. which I will but just someplace else.

After a rocky start with another sales person who didn’t - smithfam4

After a rocky start with another sales person who didn’t show for our appointment, we were asked if we would talk to another sales associate. As luck would have it we ended up dealing with the most incredible and hardworking Elliott Gale. He went above and beyond our expectations in helping us find the right vehicle. He listened to us and made it clear that he was there to help us. Plus he makes a great cuppa tea! Thanks Elliott!

Bought 2023 Ioniq6 new, car would stop in rain making - blackfox135

Bought 2023 Ioniq6 new, car would stop in rain making left hand turns with no traffic in sight. Took a year to fix and didn't offer loaner car. Hyundai Canada tech said it was because winter tires were . 25in larger in diameter than OEM tires. Said if I put OEM tires back on problem would go away. Asked for refund many times and denied. Now car died in driveway, called tow truck. They boosted 12v battery to start EV engine. Took to dealership. They charged me $120.00 to tell me I had a bad cell in my battery and a new one would be $300 for a lead acid cell battery. Went to Canadian Tire to get a new AGM battery. And they tested battery and said it was in very good condition and did not need replacing, just needed to be charged. Brought this to Service MGr attention and asked for a refund as their test was not accurate The only test they did was on the battery at 62% charged and said it had a dead cell. They are denying a refund as they are saying their testing is accurate and the don't use CCA test. I still put in a new AGM battery at Canadian Tire, because I think the charging system is at fault. Why would the car die in my driveway? My driving battery was 95% full and had 495km driving range.

My recent experience with Duncan Hyundai was very - anandsainidj22

My recent experience with Duncan Hyundai was very disappointing. I felt that the trade-in value offered for my car was far too low, and when I tried to discuss the numbers and negotiate, the interaction became frustrating and came across as rude and unprofessional. I was also unhappy with how the $500 deposit was handled. I was told it was non-refundable, which left a very negative impression on me. Based on my experience, I would recommend that others review all pricing, trade-in numbers, and deposit terms very carefully before committing.

Excellent service. - Shilpa

Excellent service. My Tuscon engine needed to be replaced. The service team was outstanding and caring. Charlene was incredibly compassionate and her and the service mgr advocated with Hyundai Canada to get my engine replaced for free. They arranged a loner as I just recently moved here. I was impressed by the level of communication through every step of a month long process. I also got a full video of my vehicle diagnostic which no dealership or autobody shop had ever provided. I have shared my experience to others and they said they would buy a hyundai because of how well my bad experience was turned around by the service department. Their oil change and tire switchover and storage are also very reasonable. They gave me peace of mind and treated me like a family member not just another customer.

Bought a 2025 Santa Fe Luxury on Jan 31/2025. - beachbum/Nancy

Bought a 2025 Santa Fe Luxury on Jan 31/2025. We were treated well, politely shown various SUVs. They busted their butts trying make a sale, schmoozing and such. I was very hesitant, feeling that the cost was too high. They were super friendly and accommodating...anything less, we would have been gone! ANYWAY they won us over and we're very happy with our Atlantis Blue 2025 Santa Fe Luxury..our 4th Hyundai since 2013. Recently, I go in to get the service info updated on the Bluelink..Landon the Service Manager came out to help and explain a few things to me. Since purchasing the SUV we really haven't spent a ton of time reading the manual, which I always do, but knowing this was our 3rd Santa Fe I thought I knew most of it...NOPE not even close. Big changes in this 2025. The biggest thing that Landon opened my eyes to was the setting up of the Cruise and Governing Controls..the driving assist and quite a few other things. None of what he showed me was ever mentioned to us as a selling point but to be fair this SUV has a lot of positive selling points!! We went for a drive and he really opened my eyes to alot of great features this vehicle has!! There is just my husband and I so we really don't need a big vehicle however we do have 2 grown daughters who will use it from time to time. We've had 3 of the larger Santa Fe SUV and we have used them to their full capacity from camping to general hauling miscellaneous stuff. Thank you, guys!!

Outstanding customer service! - weinerh

Outstanding customer service! Will continue to use their recommended services for my Kona EV in the future.

I purchased my 2017 Hyundai Elantra GL new from Bannister - J

I purchased my 2017 Hyundai Elantra GL new from Bannister Hyundai Kamloops and also paid $2,761.50 for Hyundai’s extended warranty (8 years / 160,000 km) back in 2017. All scheduled maintenance was completed at this dealership as required. Shortly after 100,000 km—while the extended warranty was still active—the vehicle began experiencing serious issues including excessive oil consumption, stalling, loss of power, warning lights, and unstable engine operation. The vehicle now requires frequent oil refilling under normal city driving. Despite these ongoing issues, I was repeatedly told the oil consumption was “within standards” and that no warranty coverage applied. After multiple diagnostic appointments, I was told they couldn’t find the issue and that there was nothing they could do. Hyundai has since reinforced its position that these conditions are considered normal. Compounding the issue, I was incorrectly told on multiple occasions that my extended warranty had already expired when it had not. As a result, I paid thousands of dollars out of pocket for diagnostics and repairs that should have been reviewed under the coverage I paid for. A goodwill engine replacement request was submitted (as the Fixed Operations Manager agreed this was very unusual for a car of this age) and declined, and Hyundai has refused to reimburse the unused extended warranty. If this level of oil consumption and engine behaviour is considered normal for a well-maintained vehicle just over 100,000 km, that is information customers deserve to know before purchasing a Hyundai or paying extra for an extended warranty. So far, Hyundai has not provided any meaningful resolution. I am still open to resolving this directly, but based on my experience, I would caution others to ask very detailed questions about oil consumption, engine longevity expectations, and warranty coverage before purchasing here.

On the 1-5 scale of options, Zero (0) doesn’t appear to - Igotaratinmyoutfit

On the 1-5 scale of options, Zero (0) doesn’t appear to be an option and it definitely should be an option for this dealership

I was shopping my Audi around for trade in value, every - PK

I was shopping my Audi around for trade in value, every dealership in my area offered between 11-13 k, I saw a vehicle I really liked at Langley Audi, but when I went back 1 week after they had offered $11700 for my trade in, they would only offer me $8000. I drive a 2016 Audi A3 worth 18-20k private sale, with all dealerships offering "wholesale" price, which was disappointing. When I returned, the salessman demanded to know what I wanted for it, I told him I'd accept 12k, and he went away and came back with the offer of 8. Just another reason car salespersons are considered one of the lowest and dispicable classes of homosapiens. I penned a deal the next day less than 2 blocks away, trading in my car for 12500, for a 2023 Hyundai Tuscon Hybrid with 2k km. Karma

Amazing professional down to earth staff Love my Wah - debbienashdavis

Amazing professional down to earth staff Love my Wah ❤️ Purchased a 2014 fully loaded Santa fe, she's a beauty Ask for Joanne, she knows her stuff ✌️

I received excellent customer service from the service - carolmathisen

I received excellent customer service from the service department at JP Hyundai in North Vancouver. Nigel was fabulous (also Nancy and others) and really helpful when I had to have some major work completed on my car. I would definitely recommend the service center here. They have been great with all other service appointments also. Thanks to the entire team!

Arrogant and misleading info on pricing. - Lhay258

Arrogant and misleading info on pricing. Treat their customers as if they are dumb and not worth the time of day.

I'm having trouble with my Tucson engine $580. - Grangeruel

I'm having trouble with my Tucson engine $580.01 just to look at 4 problems $170.00 for each of my concern in my engine. Used to think Jim Pattison Hyundai Surrey was about customers satisfaction but they are a ripe off. No parts no work was done $580.01 and it's Engine they looked at. The Zaid told me $170 per hour to check the problem in the engine and he didn't charge me for one the concern because they found nothing. Because 2 before i took the car to they check it and found nothing was wrong 2 weeks after i going to need a new engine and New Cat. Convert. I don't know if they even know what they doing but charging 3 and a half times for looking at your engine. And this is yesterday February 22 I'm talking about

I would like to leave a rave review for Martin Stacey who - wendievoss

I would like to leave a rave review for Martin Stacey who has always gone above and beyond for me, whether it's explaining a function of my car or coming to my rescue jumping my car so I could get it to the dealership. Today my 12-volt battery failed and Marty rushed over to check out the problem as the service department doesn't work Saturdays. It's the personal attention that Marty and all the employees of this dealership give that keeps their customers coming back. You are appreciated!

Worst experience ever. - taegan.is

Worst experience ever. Bought a 2025 Kona EV from this dealership. Wheel of misfortune problem at 8000 kms, Ten months of incompetence before it was fixed.

Just had my car in for air bag warning light issue ,Kevin - Ron

Just had my car in for air bag warning light issue ,Kevin the service manager went out of his way to have my car fixed for long weekend travel.He and his crew at the service end of the dealership get 5 stars from me Keep up the good work guys Thanks again.!!

I've had excellent, expedient, quality Service with - Junebug

I've had excellent, expedient, quality Service with Service Rep. KYLE, at this Dealership, ever since purchasing my 2024 Hyundai Venue. Always on time, very courteous, THOROUGH, and results exceed my expectations. Best Dealer relationship I've had in many years with many cars. Beginning with the Salesman, the Finance Mgr. and Service Rep. I found everyone, including Reception, ALL highly, professional helpful Staff. When calling on short notice, with any concerns, they took my car in immediately and solved the problem, even if it was only low tire pressure ! Every year, I have regular, scheduled Service I can rely on. Thank you ...

Anzah Was very friendly, honest, and helpful. - deepwater55

Anzah Was very friendly, honest, and helpful. He went above and beyond to make sure I was satisfied, Great service.