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Everyone I had dealings with today from the moment I... - Mila
Everyone I had dealings with today from the moment I pulled into the garage was extremely friendly, professional and provided a great service experience. Jennifer was very helpful and promptly took care of a concern that was not documented at the time of booking. Thank you!
Top Reviewed Service Specialists At This Dealership
We find that the dealership is excellent in many ways.... - jrandmarj
We find that the dealership is excellent in many ways.
Cleanliness of your waiting room is very good.
The staff is very helpful.
Jeff Beauchamp is very pleasant to deal with.
Great accommodation in all facets of visit is the key... - campbellshdwe
Great accommodation in all facets of visit is the key here.! Good work with friendly service.
Excellent professional service! Stacey was amazing! She... - AshleeA
Excellent professional service! Stacey was amazing! She helped to work with me and stay within budget all while getting everything I wanted and more. I had such a great seamless experience. Thank you again for everything!
Had a good idea of what to expect with my repair after... - truckerdave2003
Had a good idea of what to expect with my repair after speaking with the service advisor, and my truck was fixed quickly. Also the bill came in at much less than I thought it would!
Also, Greg in sales helped me out with another matter unrelated to my visit.
Service Appointment Coordinator
Great work and Service. Thank you Corinne for your quote... - Mark
Great work and Service. Thank you Corinne for your quote and excellent service.
Car was ready as promised. Body work was flawless and paint match was perfect.
Thanks for your help in repairing our door from a parking lot mishap!!
Excellent service, professional service department. I... - PLLINC
Excellent service, professional service department. I recommend it. Worth the drive in. They looked after my truck as or better than expected. Very courteous staff
4 minutes ago-EditHad an appointment to repair garage... - dloyer
4 minutes ago-Edit
Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.
Very happy with the service. Very efficient with the work... - r_makinano
Very happy with the service. Very efficient with the work they had done to my car. Although, it was my first time to come to this dealership, I'd like to continue & have my car service done here. My service consultant (Angelo G.) explained to me in simple terms what needs to be done & gave me the quote before proceeding to do what I agreed to be done. A complimentary car wash gave me a smile on my face at the end of the service.
Excellent service . Had a starter issue and they not only... - Terkate
Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day.
Plus the starter was $250 less than the local auto parts supplier.
Friendly staff ,very pleased with the service and care... - L&M Hambleton
Friendly staff ,very pleased with the service and care they have with my Chey Sonic.
I would like to thank service advisors Cadence, Nick &... - Andy Sontag
I would like to thank service advisors Cadence, Nick & Jeff. They have always been very helpful and professional. I always look forward to seeing them.
I'd love nothing more than to give the dealership a great... - Robertcc1978
I'd love nothing more than to give the dealership a great review however only having done business with their service department, this review is strictly for the service department only..
I own a 2019 gmc canyon diesel I bought brand new and being still a new truck I like to take very good care of it so I took it to this dealership the first time for its first oil change and of course being that I chose to wait for my vehicle and working in the automotive industry for years I knew it should take less then an hour for service. I wound up actually having to wait nearly 3 hours for service for a simple oil change. Obviously I wasn't happy so I was offered free oil change for future service. I was pleased.
Next time, I asked my wife to bring my truck to the dealership because the A/C infotainment was malfunctioning but by the time she got to the dealership the next day with my truck it was no longer making these issues but I still wanted the system reviewed just because it's still a new truck. When my wife got to the dealership to drop off the truck (and I did make an appointment explaining the issues) the lady at the service desk had no idea why my wife was dropping off the truck nor did they have any info about why she was there.
After explaining the issue again, the technician looked over the truck and as suspected didn't find the issue however the lady at the service desk said "If you learn to read the owners Manuel then it will teach you to use the system properly", offended my wife left there and called me and work telling me of the attitude by the service advisor. Naturally I was very angry and spoke to the service manager and was offered another free oil change in Lue of the attitude and poor customer service received. I accepted and that matter was resolved.
The next and last time my vehicle was brought to the dealership. I asked my wife to drop it off and a ride will be provided so that she can still doing things she wanted to do.
So I made an appointment to have my vehicle brought in for its routine oil change and knowing I needed new fuel filters (because it's a diesel) I spoke to the service manager asking if one of the oil changes owed to me can just be exchanged for having the fuel filters replaced and I'll pay the difference for the added costs and the manager agreed that because of previous service ive received and previous poor customer service that he is willing to accommodate this request. When my wife got to the dealership to drop my truck off then that's when everything changed telling me how I only had one free oil change available to me and nothing else will be done to my truck unless I agreed to pay full price for the fuel filters. I told the assistant manager on duty at the time I spoke to the manager of the service department about this service and with no documentation made of my truck he claimed he then refused the service all together. I asked him to call the service manager but of course was told he could not be reached and so I asked to go the the dealership manager and was told no.
My wife standing right there next to the assistant manager over heard him talking to a colleague saying how all I was is free service and how he's not going to offer me "crap". I called back speaking to the assistant manager and started arguing with him telling him how I just need the filters done and I'll pay it right then and they can reimburse me later. He said the truck was already pulled out of the shop and not bringing it back in.
One other MAJOR thing that really angered me is how they had my pregnant wife in tears and how a complete disregard for her had been made. She was supposed to only drop the vehicle off and that's when everything changed. To top it all off I made a special request for them NOT to was the vehicle Luke they always do after service and if my wife didn't speak up ad he was about to pull it into the wash bay then it was going to be washed.
This dealership im sure is amazing on the sales side but when it comes to the service department then I highly recommend you avoid this dealership for your vehicle needs unless you've got a tremendous about of patience for disrespect.
Service is crap. Took my vehicle in at 10:30 am and was... - Callie
Service is crap. Took my vehicle in at 10:30 am and was told that the people who sit there an hour and a half waiting would get priority service. xxx?? I had a courtesy ride home and I’m still waiting and can’t even get anyone to call me! They are lousy and I won’t t be back. it was just for an oil change and tire rotation. DO NOT waste your time there.
I brought my car for a check engine light and was charge... - Frostcantfixcars
I brought my car for a check engine light and was charge $480 for wiring repair. As soon as I drove off the lot check engine light came on again. 3 times I’ve been back and they can’t figure it out. The service manager and service advisor are clueless. They know it’s a comeback for the technician and they refuse to work on my car until I pay again. The advisor was not informative about the repair or cars. Avoid this dealership if you can. I have a 2016 Buick Regal.
Too much discrimination. Specifically state medical... - sad customer
Too much discrimination. Specifically state medical exemptions exist, but will not serve people with medical exemptions. Very sad to be discriminated against. The world has gone mad
Fast and Efficient - tmakila
Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again
These guys are terribly unprofessional and seem to be... - Bob
These guys are terribly unprofessional and seem to be incompetent when it comes to fixing the vehicles that they sell. They have mis-informed and mis-guided me on what to do with my vehicle and how to go about having it repaired. Said they fixed issues the truck went in for under warranty, truck again broke down and needed a tow back to dealer twice in one week. Mike Douchette was no help in the matter and just made the whole situation worse than it needed to be. VERY unhappy with the work done by techs. All clips for wiring harness left open and harness not put back to original state. First time truck came back they just erased the codes for the CEL. Second time same thing. Third time they charged 350$ to scan and inspect a fuel filter. Never been so upset and disappointed in a business in my life. The way they treat customers is Unexceptable. I WILL NEVER BUY A VEHICLE FROM THIS PLACE AGAIN AND I WOULDN'T RECOMMEND TO ANYONE. If I could leave a review with 0 stars I most certainly would.
Robinsons just down the road is a much better run business.
Brought 2021 new Cadillac Escalade in for first oil... - Unhappy Customer
Brought 2021 new Cadillac Escalade in for first oil change. Service department said it would be 1.5 hours. I returned closer to 2 hrs later and car wasn't even touched. No phone call, no courtesy and when I asked for my car back, they just said sorry? No follow-up, no phone call, zero courtesy. I will not return to this dealership- ever. Period!