100 Ontario Cadillac Service Centres

Juan (Service Manager) your remarkable work stands out. - Reihaneh

Juan (Service Manager) your remarkable work stands out. I’m forever grateful. Thank you immensely!

I took my car in for an oil change and seasonal tire - Chris

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg.

Had a great time dealing with Matt at finch Chevrolet. - Mathew Allain

Had a great time dealing with Matt at finch Chevrolet. He was very easy to deal with and helped us get into a new truck. Good vehicle and solid staff.

We have purchased a vehicle from Bill and he was great , - judykyle2542

We have purchased a vehicle from Bill and he was great , but the most important thing he and his wife did for us was take the time to stop and save our precious pup from a busy highway. All around good guy ( and gal) and we couldn’t thank you enough.

Great accommodation in all facets of visit is the key... - campbellshdwe

Great accommodation in all facets of visit is the key here.! Good work with friendly service.

We always get excellent service at Mike Jackson GM in - Joehamilton1957

We always get excellent service at Mike Jackson GM in Collingwood Ontario. We will be buying our next vehicle there for sure. Thank you.

Great service today from Louis Kataras and diagnosing - fredmcwilliams

Great service today from Louis Kataras and diagnosing team to quickly get me back on the road again

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

I was told, by this Dealership, a "minor repair" would be - apeinc

I was told, by this Dealership, a "minor repair" would be covered by warranty. I followed up several months later to see if the part was delivered and then was told it will NOT be covered by warranty. I hate being lied to and now wonder if the extended warranty is even worth the paper it is written on. I would not recommend this Dealership to anyone. If this is how they handle Minor issues, I dread having to deal with them for a major issue. I hope GM did a good job building this vehicle, because this Dealer does a bad job handling warranty issues.

My Service Rep, Luciano Rotondo I have dealt with since - bluesuit6508

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion.

Money grab and a pompous staff for sure as stated in the - jdenommee

Money grab and a pompous staff for sure as stated in the comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusting them to be honest. This dealership had me leaving and returning with new problems each time I came in for service or an oil change for the last 4 years. Coincidence or bad luck until the last 2 oil changes were both leaking due to sloppy work . The last oil change was performed 1 day before leaving on a trip to northern Ontario leaving me stranded in Sturgeon Falls ON - no oil in vehicle. Vehicle had to be towed from Sturgeon Falls to Sudbury where it was discovered that the oil filter was cracked - either already damaged or cracked while changing the filter. Either way this was the second time and difficult to believe it was a one off being the second time in a row. John Bear did not want to be accountable and laid blame on GM for defective filter. John Bear also insisted that the engine light that remains on since the oil leak was completely unrelated to the drive from Hamilton to Sturgeon Falls without any oil left in my vehicle ??? I now realize that much of the service that I had done on the vehicle was likely unnecessary - such as spending over $1200 including a discount to have all the lines changed under vehicle 3 months earlier which did not resolve clunking issue. Clucking was in fact due to loose bolts underneath after returning with the same complaint - they didn't see this during the inspection and decided the line needed replacing ??? I was then charged to have the bolts tightened - nice. They said I must have have had work done somewhere else because they never touched the bolts ??? The positive comments on this site can only be made by knowledgeable customers that the dealership is unable to rip off. This is the 3rd vehicle purchase through John Bear - that's what you get for being a loyal customer. Hope this helps someone.

great dealership service - brian

I run a business and time is very important to me. fast and efficient. ònly recommend what is needed. service is done right and would recommend highly.to all who need their vehicle fixed right the 1st. time.

Fast and Efficient - tmakila

Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again

I bought a 2018 Silverado these clowns put on a ready - dianne

I bought a 2018 Silverado these clowns put on a ready lift kit which turns out was installed wrong according to an email from ready lift themselves when at 62k the wheels fell off and I took a picture Doucette is a waste he can't answer a question he won't respond to a call Cullen voided the warranty by putting on aftermarket parts. I checked Omvic they have been disciplined before and had to pay a hefty fine and now they are getting sued, contact me if you want to sue these losers probono it's on me. I happen to be a Licensed Paralegal and work with experts in this industry. Gary Cullen, you are so ignorant and cocky you asked for it, you got it coming. GMC needs to investigate and shut them down. They get a zero but they don't even care

TL:DR version: - My experience at Bennett has been the - Andrew

TL:DR version: - My experience at Bennett has been the worst experience I've had at any dealership over 15 years and 8 vehicles. It's not just a single employee that maybe misrepresents the business' core values, it's apparent that this poor behaviour is consistent across multiple employees and multiple departments. - Have no clue what they're selling or servicing (and they are apparently Cadillac certified) - Talk xxxx about their customer's behind their back (on dashcam) - Engage in shady business practices by trying to deny warranty claims to make more money - Engage in unethical practices by skipping the diagnostics and advising that parts need replaced especially when they are expecting the customer to pay out of pocket - I tried to work with the dealership directly but after they admitted to not performing proper diagnostics, they stopped returning my emails - My part was eventually swapped without issue and was covered under warranty (after escalating to GM Canada) - Dealerships typically get paid 1.5-2x more money if the customer pays out of pocket as warranty work is invoiced at a reduced wholesale rate. It seems this dealership tries to prioritize making the customer pay out of pocket along with skipping proper diagnostics. They seem to prefer troubleshooting by swapping parts at the customer expense - I truly feel bad for people with lack of experience to question the dealerships work. Most people trust that the dealership performs ethical work and will have your best interests in mind, which is not the case from my experience If you'd like to hear the full story and see the dashcam footage lookup SS1CK1LE on Instagram or aecowan on Facebook. My review has been posted publicly for awareness

Brought 2021 new Cadillac Escalade in for first oil... - Unhappy Customer

Brought 2021 new Cadillac Escalade in for first oil change. Service department said it would be 1.5 hours. I returned closer to 2 hrs later and car wasn't even touched. No phone call, no courtesy and when I asked for my car back, they just said sorry? No follow-up, no phone call, zero courtesy. I will not return to this dealership- ever. Period!

Needed some repairs on our 2017 XT5. - kokomayla

Needed some repairs on our 2017 XT5. We worked with Jordan in service. The work was done quickly and the price was was below what we were expecting.- not over inflated! Most of all the vehicles ride is back to where it should be!! Very satisfied service customer!

I have brought my 2016 Silverado in many times for rough... - Jordan

I have brought my 2016 Silverado in many times for rough idle and stalling. It only had 90,000 km at the time. They told me I needed to change injectors, it was not covered under warranty and I paid $1400. It still had the same issue when I picked it up. The service manager told me I needed to put in a bottle of engine cleaner that they sell, ok I did that still runs the same. I went back a third time and it turns out the truck needed a new cam shaft and other parts that was about $7000 of work. Ok that was covered under warranty. Now fast forward 8 months I am still having issues. They told me I needed a new cam shaft wiring harness, again not covered. OK I paid the $800, I asked for the old part back and there is no signs of corrosion as they claim. The truck has 98,000 km on it now and it has had $10,000 of engine work done to it. I drive a Silverado and my wife drives a Tahoe. We were planning on upgrading this year. I guess they want to lose $150,000 in sales due to the poor service and refusing to admit the part was damaged by them. I am 100% sure they nicked the harness while changing the camshaft. I will bring it for an independent review. It is not about the $ it is about the truth for me. I did fight with GM Canada for 6 months and got back $600 for an injector. Not impressed with this place at all. The service manager called me and told me the job would cost $800 but he would "help me out" with the price due to what I had been through, well the bill came to $766, what a great discount...