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First time service visit...Caitlin was excellent! Vehicle... - jamie
First time service visit...Caitlin was excellent! Vehicle repaired as needed and follow up appreciated. Clean dealership and all staff friendly and helpful. will recommend in future.
Top Reviewed Service Specialists At This Dealership
Excellent service experience! I was treated with... - Skip
Excellent service experience! I was treated with professionalism and courtesy. my concerns were addressed very well and resolved to my complete satisfaction. Thank you Finch service personnel Tim and Tammy!
Recently dealt with HMP for a new Chevy pickup, had a... - JG
Recently dealt with HMP for a new Chevy pickup, had a very good experience, from dealing with Jeff Beauchamp for the purchase (was engaging and attentive) to booking in and receiving service. Both the sales and service departments (Jim & Ed) were fantastic to deal with.
Friendly service personnel that booked me in and called... - Mike & Kim
Friendly service personnel that booked me in and called me when the truck was done. Covid protocol was adhered to and service work was done sooner then expected. Thanks , your the best in my book.
Always excellent service. super friendly and helpful,... - rhonda.shortt
Always excellent service. super friendly and helpful, would defiantly recomend Peter Smith to all family and friends for new or used cars as well as service
Service Appointment Coordinator
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
They do what they say they will do! - Matt
They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!
4 minutes ago-EditHad an appointment to repair garage... - dloyer
4 minutes ago-Edit
Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.
Excellent service, professional service department. I... - PLLINC
Excellent service, professional service department. I recommend it. Worth the drive in. They looked after my truck as or better than expected. Very courteous staff
Very pleasant staff, work started and completed on time.... - CatM
Very pleasant staff, work started and completed on time. Knowledgeable staff and answered all our questions . During COVID it was also comforting to see proper protocols in place.
Web site mistake regard to closing time. Was able time... - j.d.wilkinson
Web site mistake regard to closing time. Was able time find Tim in the rear garage who looked after my dilema since I was from out of town. Found the operation very professional.
Efficient, friendly, helpful, kind, informative,... - PATRICIA HUGHES
Efficient, friendly, helpful, kind, informative, accommodating.
Great Service!. Service Advisor was GREAT. COVERS ALL ISSUES BACKED UP WITH ADVICE AND INFORMED ME IF THINGS THAT COULD BE ADDRESSED.
I would like to thank service advisors Cadence, Nick &... - Andy Sontag
I would like to thank service advisors Cadence, Nick & Jeff. They have always been very helpful and professional. I always look forward to seeing them.
Fast and Efficient - tmakila
Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again
Martha Christianson is your sales rep. A go to for all... - melislj
Martha Christianson is your sales rep. A go to for all your needs. She doesn’t just sell you the vehicle she inherits a friend. After 2 years of purchasing she still assists with my vehicle needs.
I bought a late model used Buick Enclave from NewRoad... - sanaquario5052
I bought a late model used Buick Enclave from NewRoad Subaru but it was delivered to me with some issues and I had to take the car back to have it repaired by NewRoads Buick. Fully reconditioned NOT REALLY!
I was nervous about this vehicle because the issues should have been repaired before the car was delivered to me.
While the car was in getting the repairs , I asked to have a full diagnostic check done at my expense.
Had a full diagnostic but it wasn’t disclosed that the vehicle had an issue with the OnStar system. Later when I tried to subscribe to the service I was told that it was inoperative and had to be serviced at a dealer
I was told later that NewRoads does not have a technician who is OnStar trained and they would have to go outside for the service to be performed..
They neglected to offer any assistance for this issue and I was left feeling very disappointed and I feel that my dealer experience was very poor.
I would never recommend NewRoads dealerships to anyone.
Do not service vehicles at this dealership, went I in for... - iTzGoDXelA
Do not service vehicles at this dealership, went I in for routine service and new tires, nothing but problems with vehicle after service was completed. Service department was horrible, and seems like they don’t know what they are doing.
I just purchased my 2016 sierra denali. This is my... - HARMAN BHOGAL
I just purchased my 2016 sierra denali. This is my families 13th car from frost. PETER PITIA is by far the best dealer. He not only saves u money but always makes sure ur vehicle is top notch. Highly recommend u go see Peter and the team if ur looking for any GM car or any car at all.
my resent experience was very disappointing! --over... - erobb
my resent experience was very disappointing!
--over charged for parts and labour
--checked with neighbouring chevy dealership(addison), and parts were considerably less
--when i brought this to your attention (applewood), i was told that your neighbouring dealership (addison), sells their parts for "below list"
--i find this to be an inexcusable reply
--i won't be returning to your dealership in the future
These guys are terribly unprofessional and seem to be... - Bob
These guys are terribly unprofessional and seem to be incompetent when it comes to fixing the vehicles that they sell. They have mis-informed and mis-guided me on what to do with my vehicle and how to go about having it repaired. Said they fixed issues the truck went in for under warranty, truck again broke down and needed a tow back to dealer twice in one week. Mike Douchette was no help in the matter and just made the whole situation worse than it needed to be. VERY unhappy with the work done by techs. All clips for wiring harness left open and harness not put back to original state. First time truck came back they just erased the codes for the CEL. Second time same thing. Third time they charged 350$ to scan and inspect a fuel filter. Never been so upset and disappointed in a business in my life. The way they treat customers is Unexceptable. I WILL NEVER BUY A VEHICLE FROM THIS PLACE AGAIN AND I WOULDN'T RECOMMEND TO ANYONE. If I could leave a review with 0 stars I most certainly would.
Robinsons just down the road is a much better run business.
Recently my Vehicle was serviced by Bolton Buick...Just... - tparis
Recently my Vehicle was serviced by Bolton Buick...Just wanted to say...Excellent Service
I called with a concern and they were at my door asap.. For the next few
days ...I received calls making sure all was well....Wow ,what Service!!!Thank you John /Service Manager....
Paul Sadlon Motors