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First time service visit...Caitlin was excellent! Vehicle... - jamie
First time service visit...Caitlin was excellent! Vehicle repaired as needed and follow up appreciated. Clean dealership and all staff friendly and helpful. will recommend in future.
Top Reviewed Service Specialists At This Dealership
Just an oil change but service was great. Also very COVID... - Joe
Just an oil change but service was great. Also very COVID safe. Called for the appointment, got in within an hour. Thank you very much.
We've been dealing with HMP for over 15 years first when... - RKDyer
We've been dealing with HMP for over 15 years first when we purchased a used suv than to purchasing our 2 new vehicles back in 2012. Just recently we made a new purchase in Aug for a new truck with an extremely positive experience with HMP sales Rep Jarret Baker. From the beginning to the end of purchasing our pickup Jarret connected with no detail unexplained. We requested a time adjustment to pickup vehicle up earlier than we first arranged and Jarret jumped in to make sure it would be done. Jarret went over and above to make sure everything we asked for was finished. As well I want to thank Susan Ridell for her ongoing professionalism. We will continue to purchase our vehicles from HMP! Thank You to All the Staff at HMP!
I had my Equinox in with Tammy in the service department.... - K.e.axford
I had my Equinox in with Tammy in the service department. Tammy went above and beyond with us. We have an extended warranty and the issues were covered by warranty but the company was trying to give us the run around. Tammy followed up several times with the company and had several back and forth calls and correspondence to get us what we needed over the span of a few weeks. I had actually given up and decided to just leave it but Tammy refused to do that. She simply could have shrugged and accepted what they told her but she didn’t. She persisted and got us what we needed and deserved. She was a pleasure to deal with and is great at her job!
White oaks auto repair is unlike any repair shop. They... - KelseyElyse
White oaks auto repair is unlike any repair shop. They treat you extremely fair and honest. They look to help in all possible ways and they always treat you with respect.
Tim and the team at white oaks auto all feel the same way, strong nature , honest and all around feel good humans. Which in any industry these days is hard to find let alone the car world. 2020 has been hard and to be met with the level of kindness and decency that I’ve received at this shop is just just a reminder that amazing people still work in business around me.
I’ve received help on multiple occasions now and always absolutely pristine work completed.
I honestly couldn’t recommend more!
They do what they say they will do! - Matt
They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!
Friendly courteous staff. Covid protocol made me feel... - V45j
Friendly courteous staff. Covid protocol made me feel safe and secure. They made me feel as though I was a priority to their dealership and I appreciated the attention to detail. They were quick and efficient with the oil change and rotating the tires. Job well done. Thanks. The car wash was a nice touch as well. I will definitely be using Heuvelman's again. Thanks guys.
Thank you for the Quick, efficient and friendly service.... - George
Thank you for the Quick, efficient and friendly service. Car is looking good and they had the parts on hand which saved a lot of time. Will definitely come back for future car maintenance.
Good service, knowledgeable staff, efficient, courteous... - AJ
Good service, knowledgeable staff, efficient, courteous and welcoming during this difficult and stressful time for everyone. I felt confident that they were following safety protocols and will return when necessary.
Have been going here for many years because of the great... - Riley''s Mum
Have been going here for many years because of the great customer service. The winter tire storage is one of my favorite things about this dealership
Courteous, efficient and skilled service department - paul.warr
As a long time customer of McGee Motors I have always been extremely satisfied with the service that I have received and the knowledge that their staff has. I trust them completely to look after my car's service needs.
Buy ur car from here Carol in the financing department... - Leannabanana
Buy ur car from here Carol in the financing department made my car dreams come true worked on my behalf to get me the best price she was by my side from beginning to end. Carol went above and beyond and I highly recommend this dealship to anyone u won't regret it thanks again to all the staff they all were fantastic 10 star ⭐ rating from me :)
This dealership is my go to ! The service and sales is... - chantel.mariehair
This dealership is my go to ! The service and sales is always incredible to me , everyone is so friendly and helpful!highly recommend for all your vehicle needs. Thank you everyone and a great thanks to Mike!
Arrived for 10 am, screen for skylight needed fixing. The... - Nicole Bilodeau
Arrived for 10 am, screen for skylight needed fixing. The first time i asked them to look at it because it seems to stick and not roll in properly. I was told i have to use it more to loosen it then it will work fine.
I waited there, had a very bad cold, he said 2 hrs tops. After 2.5 hrs, I asked how much longer. After 45 min I was told the ceiling panel was off and just have to put back together. Finally, after a total of over 5 hrs, my Traverse was ready. I received a call asking if I can check in my SUV because one of their tools might be there. Really!! It wasn't there, my husband checked. I heard from a couple of my friends that because it what I'm getting the screen fixed was under warranty, they make me wait and fix other people's vehical first. Then it happened to my brother in law also. PLUS, there are dirty finger marks on the ceiling panel! Now I have to pay to get it cleaned. Anyone getting their vehicle fixed under warranty, be prepared to leave your car there ALL DAY.
Amazing staff and service dept.went out of there way to... - Don
Amazing staff and service dept.went out of there way to take care of my warranty work in a prompt and timely manner 👍thanks to all
A big Thanks goes out to Matt Lakin for all of his... - dave_remi2019
A big Thanks goes out to Matt Lakin for all of his expertise help with the purchase of our new Escalade and the trade of our 2019 Denali! This is the second vehicle we have purchased at Taylors! We trusted Matt so much on this deal we bought our New Escalade sight unseen! We will defiantly be looking for Matt for our next purchase! Thanks again to Matt and the team at Taylors!
Stress free service and outstanding support - Snazzynazzy
My wife and relocated to Guelph recently and one of our concerns was getting our vehicle serviced. Our plan was to visit a few locations and interview the service teams. Our first and last stop was Barry Cullen. This was due solely to meeting with Jacques Boily. He was/is very pleasant to deal with and explains the required service fully and so far we have never been disappointed. Our concerns about having to leave our dealership in Brampton were completely removed. Barry Cullen is now our preferred dealership mainly due to Jacques Boily. Overall we have had very positive interaction with the service department.
It was my first time trying Parklane Sarnia service (... - sarahmramosRN
It was my first time trying Parklane Sarnia service ( since I also have to bring in my GMC car for recall service).
I would say that I had a great experience!
They offered a pick up and drop off for the service which was great so I don't need to arrange a day care. They set up the schedule at the earliest possible date.
Dave also updated me eveytime for what will be done and needed for my car.( No surprises when it comes to bill)
They also gave me complimentary service which is a sweet deal!
Fast and Efficient - tmakila
Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again
Phonecall prior to visit and what I was told in service... - Gm driver
Phonecall prior to visit and what I was told in service bay that everyone was required to wear ppe. Just witnessed the receptionist give someone permission to not wear mask and gloves.
Beyond the call of duty! I had an engine light come on... - djfinlay
Beyond the call of duty! I had an engine light come on during the Covid-19 lockdown. I called 4 GM dealers for help. All said the best they could do was schedule an appointment for the following week - with no empathy for my potential crisis. Fair enough - these are extraordinary times. But Scott Richardson at Wallace was the exception. He made things happen - immediately!. He got me in right away, diagnosed the issue and resolved it, including communicating with another great GM dealer (Huron Motors) I had worked with earlier to get some background info to help resolve the issue.
He did more than anyone else could do, more than he said he could do and charged me less than he said it would cost. I didn't know this kind of service still existed. Thanks to Scott - Wallace Chevrolet is my new dealer - and they're not even in my city. I didn't know Wallace (or Scott) before this experience.
Poor service - Customer
The sales department is quite good but their service department is very poor and inefficient. They can never find the problem on warranty issues but are always willing to up sell on other “repairs”. Note: service advisors are on commission
Quick Lube - klhuston
This is my second time in a row I get an oil change and they do not reset the oil life, only a guess but I think they want you back to reset it and get you for an up sell
Terrible Customer service - EZ
I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don’t even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years.
Well, don’t expect that at this shop. First of all don’t expect any apologies for the inconvenience. Also don’t expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don’t expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don’t get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don’t get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don’t work for free and if they can’t fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it.
Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don’t even tell you that and instead claim that problem is somewhere else, and of course charge you more money.
Bottom line, do yourself a favour and find a better shop to service you vehicle so you don’t end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations.
Absolutely Lied To! - stefsmom
Brought my Cadillac to Bennett's for a recall and a low tire...Mark Sharpe came out to tell me that there was a nail in my tire and that the damage was so bad they could not repair it...yet he could order me a new tire for just over $500....from there I went to our local trusting garage where it was repaired for $46....similar incident when my Lincoln was brought into Northway telling me it was a $3,600. job...our local garage did it for $180....Do i trust the dealership...Absolutely NOT!!!
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
I went to Nurse Chevrolet for Engine Light Code P0017,... - Caddyowner
I went to Nurse Chevrolet for Engine Light Code P0017, Timing Chain issue on 2010 SRX Cadillac.
This was my second GM Dealership I visited to get opinion on Timing Chain code P 0017
I was impressed by the honesty, courtesy and pricing provided by Service Consultant Evan Andrews.
Also Matt Allman, gave me discount on the parts.
I will definitely recommend Nurse Chevrolet.
Keep up the good work Evan.
Purchased new 2017 chevrolet colorado in early April from... - JAM61
Purchased new 2017 chevrolet colorado in early April from Pat Savage, no complains there. Vehicle 1st service in June 2017, waited 1.75 hrs for oil change and tire rotation. Jenny deducted $20 from tire rotation because of wait,no complains there. Later in the week at home found 32mm socket on rad shroud, not good. March 12, 2018(31065 km) bearing assembly differential and pinion gear replaced. Nov 27, 2018(52696 km) differential bearings left side replaced. Feb 25, 2019(57259 km), pinion bearings replaced. March 29, 2019(59691 km), entire rear end finally replaced. Service Manager Blaine Barber told me for 4 months that he could not order entire rear end assembly, which was a blatant lie. Got fed up with lies from Blaine Barber and called for meeting with Todd Mckay(General Mgr.) on a Monday and was told by Blaine Barber that we would meet on Wednesday. Had said meeting on Wednesday with Blaine, Todd and myself and was told entire rear end assembly was ordered Tuesday by Blaine. My experience with this dealership was pleasant until I had deal with Blaine Barber who is the Service Mgr. My truck had 150km extra because Blaine Barber drove it home and back to the dealership without my permission. Todd is a stand up guy but does he know how Blaine Barber treats his customers? Draw your own conclusion and that being said I will never deal with Royal chevrolet again because of Blaine Barber.
Reviewed by: James A. McPhee
We bought our GMC Terrain from this location and every... - K.J
We bought our GMC Terrain from this location and every time we had to take it in for service, we were dreading the visit. They lie about how much repairs will cost and when we bought our vehicle, the finance office lie about the deal that you're actually getting. Our vehicle would go in to get serviced and come out of the dealership with more issues. I would not recommend this dealership and definitely do not get your vehicle fixed/serviced by them.
my resent experience was very disappointing! --over... - erobb
my resent experience was very disappointing!
--over charged for parts and labour
--checked with neighbouring chevy dealership(addison), and parts were considerably less
--when i brought this to your attention (applewood), i was told that your neighbouring dealership (addison), sells their parts for "below list"
--i find this to be an inexcusable reply
--i won't be returning to your dealership in the future
Paul Sadlon Motors