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Received excellent service today from Caitlin and the... - LH
Received excellent service today from Caitlin and the team at Budd's Chev. From making the appointment, booking in through to checking out, everyone involved was courteous and helpful. Thank you!
Top Reviewed Service Specialists At This Dealership
Excellent professional service! Stacey was amazing! She... - AshleeA
Excellent professional service! Stacey was amazing! She helped to work with me and stay within budget all while getting everything I wanted and more. I had such a great seamless experience. Thank you again for everything!
We find that the dealership is excellent in many ways.... - jrandmarj
We find that the dealership is excellent in many ways.
Cleanliness of your waiting room is very good.
The staff is very helpful.
Jeff Beauchamp is very pleasant to deal with.
From reception at the Advisor desk, by Lisa, to the check... - gusrobillard
From reception at the Advisor desk, by Lisa, to the check out the next day all went smoothly. Hopefully the new brakes will work as smoothly.
Excellent work and always take my truck for service. Greg... - jonzy
Excellent work and always take my truck for service. Greg keeps me up to date with whats happening what parts I need for repairs and the costs. Tell all my friends where to go.
Service Appointment Coordinator
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Excellent service, professional service department. I... - PLLINC
Excellent service, professional service department. I recommend it. Worth the drive in. They looked after my truck as or better than expected. Very courteous staff
They do what they say they will do! - Matt
They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!
4 minutes ago-EditHad an appointment to repair garage... - dloyer
4 minutes ago-Edit
Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.
Amazing. came in on a busy day for an urgent oil change... - Riz
Amazing. came in on a busy day for an urgent oil change and was handled very well. it pays to be loyal to this dealership. Thanks to Michelle for her 5 star customer service and Huge Thank YOU to Faruk for his top notch customer service.
Excellent service . Had a starter issue and they not only... - Terkate
Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day.
Plus the starter was $250 less than the local auto parts supplier.
The Collingwood dealership staff are always courteous,... - georginawaind
The Collingwood dealership staff are always courteous, knowledgeable and able to assist me every time. I would recommend and have recommended this dealership. Thank you.
Fast and Efficient - tmakila
Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again
I would like to thank service advisors Cadence, Nick &... - Andy Sontag
I would like to thank service advisors Cadence, Nick & Jeff. They have always been very helpful and professional. I always look forward to seeing them.
Martha Christianson is your sales rep. A go to for all... - melislj
Martha Christianson is your sales rep. A go to for all your needs. She doesn’t just sell you the vehicle she inherits a friend. After 2 years of purchasing she still assists with my vehicle needs.
I bought a late model used Buick Enclave from NewRoad... - sanaquario5052
I bought a late model used Buick Enclave from NewRoad Subaru but it was delivered to me with some issues and I had to take the car back to have it repaired by NewRoads Buick. Fully reconditioned NOT REALLY!
I was nervous about this vehicle because the issues should have been repaired before the car was delivered to me.
While the car was in getting the repairs , I asked to have a full diagnostic check done at my expense.
Had a full diagnostic but it wasn’t disclosed that the vehicle had an issue with the OnStar system. Later when I tried to subscribe to the service I was told that it was inoperative and had to be serviced at a dealer
I was told later that NewRoads does not have a technician who is OnStar trained and they would have to go outside for the service to be performed..
They neglected to offer any assistance for this issue and I was left feeling very disappointed and I feel that my dealer experience was very poor.
I would never recommend NewRoads dealerships to anyone.
I recently called to make my service appointment for my... - Trucklover4ever
I recently called to make my service appointment for my vehicle's oil change and was completely dissatisfied. In 2018 I purchased my truck at the GM dealer in Exeter ON and since then I have always had my vehicle serviced and repaired at GM dealerships. However, today I went to make my appointment for my vehicle's oil change and was told they cannot shuttle me home due to the shuttle being extremely busy and cannot shuttle customers only getting an oil change. Oil changes are not free services as well you can see in my service log, I have completed many services and repairs at the dealership which I have received the shuttle service; I was to the understanding that was an enjoyed benefit of someone who purchased a GM vehicle and decided to continue service after the purchase with the GM dealership, GM obviously does not need to keep repeat customers.
This is long, but well worth the read. Be informed before... - SMH1986
This is long, but well worth the read. Be informed before dealing here
There’s incompetent service and then there’s outright fraud. I’m leaning towards the second one.
My girlfriend bought a brand new 2010 Equinox at a different dealer. Frost is closer for us to take it for service. It went there a few times for minor recalls. With 110k on it, the timing chain broke which was common on those engines. It was covered under warranty and Frost did the job. They would have been paid by GM to do it, I believe they told me it would cost around $4k total and provided me with a list of parts that were replaced. It was essentially a whole rebuild. 20k later, timing chain breaks again.
When I took it back, they refused to fix it or admit that a replacement timing chain should last more than 20k, when even the flawed
originals last 100k. After it being at their dealership for months while we fought over it, I eventually just had it towed to another shop. After having the engine taken apart, we see that lots of parts (mostly chain guides and sprockets) that were on my invoice that Frost build GM for under warranty, had never been changed. They were original. They scammed me and GM.
I brought this to their attention, Jeremy was the service manager, and he refused to even look at pictures or come see it in person (it was less than 3km from the dealership)
Then talking about this at work, a client tells me he knows Jeremy and that when he crashed his Chevy Cruze into a curb that was out of warranty, Jeremy did him a favour and build a CV Axle and spindle to a different customers car that was still under warranty to save him some money. Then I began to realize why our Equinox didn’t get all the new parts Jeremy told me were replaced on it. I brought this to the Dealerships attention but was stonewalled on any information. I even had the VIN# of the Cruze from the other guy. Nothing.
Now, more recently, they’re sending me bills for a Chevy Trailblazer repair. I’ve never owned a chevy trailblazer or taken one to them. The only vehicles I’ve had there was my girlfriends equinox and my Sierra. They even had a manager call and threaten me with legal action for the repairs to a vehicle I don’t own!! I have told them multiple times to take that Trailblazer off my account because it’s not mine, or just delete my account all together because I will never be back
And now, 3 times in the past month or so, I’ve got automated text messages that my Trailblazer is past due for it’s maintenance!! Lol
Complete joke of a dealership. That experience turned my girlfriend off GM forever so she went to a different brand for her SUV replacement. I’m now buying a new Sierra, and will do so at Gateway or in Orangeville at Macmaster.
I’ve heard Jeremy does t run the Service anymore but as long as a single manager that covered for him is there, it’s a trap. Stay away!!
Too much discrimination. Specifically state medical... - sad customer
Too much discrimination. Specifically state medical exemptions exist, but will not serve people with medical exemptions. Very sad to be discriminated against. The world has gone mad
These guys are terribly unprofessional and seem to be... - Bob
These guys are terribly unprofessional and seem to be incompetent when it comes to fixing the vehicles that they sell. They have mis-informed and mis-guided me on what to do with my vehicle and how to go about having it repaired. Said they fixed issues the truck went in for under warranty, truck again broke down and needed a tow back to dealer twice in one week. Mike Douchette was no help in the matter and just made the whole situation worse than it needed to be. VERY unhappy with the work done by techs. All clips for wiring harness left open and harness not put back to original state. First time truck came back they just erased the codes for the CEL. Second time same thing. Third time they charged 350$ to scan and inspect a fuel filter. Never been so upset and disappointed in a business in my life. The way they treat customers is Unexceptable. I WILL NEVER BUY A VEHICLE FROM THIS PLACE AGAIN AND I WOULDN'T RECOMMEND TO ANYONE. If I could leave a review with 0 stars I most certainly would.
Robinsons just down the road is a much better run business.
Recently my Vehicle was serviced by Bolton Buick...Just... - tparis
Recently my Vehicle was serviced by Bolton Buick...Just wanted to say...Excellent Service
I called with a concern and they were at my door asap.. For the next few
days ...I received calls making sure all was well....Wow ,what Service!!!Thank you John /Service Manager....