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Once again Great Experience working with Farid Bunni and... - kenneth.spencer
Once again Great Experience working with Farid Bunni and Rob Powell at Budds who have been involved in my past three purchases.
Frequent follow-up by Farid to obtain my input on my recent aquisition and updates on new GM programs. Also excellent relationship with Budds Service personnel.
Highly recommend Budds Chevrolet Cadillac Buick GMC for class A Sales and Service
Top Reviewed Service Specialists At This Dealership
I had to have some very costly repairs done to my vehicle... - KC
I had to have some very costly repairs done to my vehicle recently and dealt with Mike Murphy. This man went above and beyond to help me out as we have had a very tough year financially. He made a very stressful day so much more tolerable and I thank him from the bottom of my heart.
We've been dealing with HMP for over 15 years first when... - RKDyer
We've been dealing with HMP for over 15 years first when we purchased a used suv than to purchasing our 2 new vehicles back in 2012. Just recently we made a new purchase in Aug for a new truck with an extremely positive experience with HMP sales Rep Jarret Baker. From the beginning to the end of purchasing our pickup Jarret connected with no detail unexplained. We requested a time adjustment to pickup vehicle up earlier than we first arranged and Jarret jumped in to make sure it would be done. Jarret went over and above to make sure everything we asked for was finished. As well I want to thank Susan Ridell for her ongoing professionalism. We will continue to purchase our vehicles from HMP! Thank You to All the Staff at HMP!
Morning Paul my name is rick desjardins I would like to... - Desjardins’s
Morning Paul my name is rick desjardins I would like to thank Brandon and Karen in the the service department for over and above the service they provide me on the starter issues. You should be proud to have employees like them thanks again yours truly rick
Excellent from the first appointment - Fran
I am very grateful for the outstanding service that I received from the first appointment. Thank you for doing such a fantastic job and giving me back my car in such a wonderful condition. You would never be able to tell that the bumper was cracked. Also as a Grandmother with busy grand-children my car was cleaner than when I brought it in. Whiteoaks Collision also checked my wiper blades and did necessary replacements at a very good price. During this time of distancing due to the Corona Virus I was put at ease. I can promise you I will be back and so will my friends. There will be no distance too far!
Friendly courteous staff. Covid protocol made me feel... - V45j
Friendly courteous staff. Covid protocol made me feel safe and secure. They made me feel as though I was a priority to their dealership and I appreciated the attention to detail. They were quick and efficient with the oil change and rotating the tires. Job well done. Thanks. The car wash was a nice touch as well. I will definitely be using Heuvelman's again. Thanks guys.
They do what they say they will do! - Matt
They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!
Mike Jackson GM provides great service. Professional and... - Cadillac Man
Mike Jackson GM provides great service. Professional and polite from online booking to day of service. The Service Advisor was very friendly and made me feel like a valued customer. I recommend this dealership for sales and service.
I am disappointed at the failure to honor the 1year... - Caddyowner
I am disappointed at the failure to honor the 1year service warranty for GM dealership work.
I came in to check the engine light code P0017 which I had read through my own OBD reader, I told the service advisor, this same code appeared with the previous owner back in Feb 2020 and the vehicle was serviced for same code (showed the papers) and the solenoids were replaced.
When the vehicle was taken in, I was not told that I will be charged for the diasgnotics (i assumed this to be the case due to repeat code P0017). However, when my vehicle was returned suggesting timing chain replacement, I was asked to pay $169.99 for diagnostics.
I did make a point of telling the advisor that the code was same P0017 as in Feb so at the minimum I would have expected the cost for diagnostics should be covered. To may utter dismay he declined.
I decided not to pursue with the work, I am sure there are other dealerships in GTA who have much better approach on costing.
Courteous, efficient and skilled service department - paul.warr
As a long time customer of McGee Motors I have always been extremely satisfied with the service that I have received and the knowledge that their staff has. I trust them completely to look after my car's service needs.
Arrived for 10 am, screen for skylight needed fixing. The... - Nicole Bilodeau
Arrived for 10 am, screen for skylight needed fixing. The first time i asked them to look at it because it seems to stick and not roll in properly. I was told i have to use it more to loosen it then it will work fine.
I waited there, had a very bad cold, he said 2 hrs tops. After 2.5 hrs, I asked how much longer. After 45 min I was told the ceiling panel was off and just have to put back together. Finally, after a total of over 5 hrs, my Traverse was ready. I received a call asking if I can check in my SUV because one of their tools might be there. Really!! It wasn't there, my husband checked. I heard from a couple of my friends that because it what I'm getting the screen fixed was under warranty, they make me wait and fix other people's vehical first. Then it happened to my brother in law also. PLUS, there are dirty finger marks on the ceiling panel! Now I have to pay to get it cleaned. Anyone getting their vehicle fixed under warranty, be prepared to leave your car there ALL DAY.
Great service! Everyone from service to sales to... - davidandeileentrethewey
Everyone from service to sales to reception people are friendly and look after me. The coffee is good and Greavette have made sure that we are safe from the coronavirus with safe distance with masks and chair set up properly.
This dealership is my go to ! The service and sales is... - chantel.mariehair
This dealership is my go to ! The service and sales is always incredible to me , everyone is so friendly and helpful!highly recommend for all your vehicle needs. Thank you everyone and a great thanks to Mike!
Recently I was experiencing some issues with my wife's... - Brent Wood
Recently I was experiencing some issues with my wife's 2019 Buigk Encore. I contacted Falls Chev and spoke to Nick Park, service advisor who took charge of the situation.
From the initial telephone call to the moment I drove into the service bay, Nick was very welcoming and I was treated with the highest level of professionalism and respect. Nick contacted me throughout the day to ensure that I was informed, comfortable and satisfied with the work progress.
I cannot say enough good things about the level of professionalism I received.
With service personnel like Nick, customer service is alive and healthy at Falls Chev.
Amazing staff and service dept.went out of there way to... - Don
Amazing staff and service dept.went out of there way to take care of my warranty work in a prompt and timely manner 👍thanks to all
Amazing Service! - Toxix
Cannot thank Brady (Corvette Service Technician) and the rest of the service team at Forbes Motors.
Coming from Mississauga, I must have passed 6+ GM/Chevy Dealerships and Service Centers on the way to Forbes Motors.
I was referred to Forbes Motors in one of the Corvette clubs and was told that if I ever needed warranty work or service to only go to Forbes and have Brady work on the vehicle.
Brady took his time working on my vehicle, explaining what he was doing and how it was going to either change, improve or resolve the issues I was having with my Corvette Grand Sport.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Stress free service and outstanding support - Snazzynazzy
My wife and relocated to Guelph recently and one of our concerns was getting our vehicle serviced. Our plan was to visit a few locations and interview the service teams. Our first and last stop was Barry Cullen. This was due solely to meeting with Jacques Boily. He was/is very pleasant to deal with and explains the required service fully and so far we have never been disappointed. Our concerns about having to leave our dealership in Brampton were completely removed. Barry Cullen is now our preferred dealership mainly due to Jacques Boily. Overall we have had very positive interaction with the service department.
Fast and Efficient - tmakila
Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again
Great customer service Very Friendly and welcoming... - Heather
Great customer service
Very Friendly and welcoming staff
Dealership is always clean
Courtesy shuttle that’s offered is great very friendly drivers
They got out to make your shopping experience with them a great choice
Poor service - Brian
I made an online service appointment on April 25, 2019 for scheduled maintenance on a 2018 Silverado HD for May 2 at 09:30 and received a confirmation e-mail from Applewood confirming the appointment.
When I arrived shortly after 9:00 on the May 2, I was advised that I did not have an appointment. When I advised that I had a confirmed appointment booked online, I was told that unless I could provide proof of some sort that I would have to book another appointment for about a week later.
Well, I didn't think I would need to print off my confirmation e-mail but I guess I was wrong.
I absolutely do not recommend Applewood as they cannot even honour a simple service request.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
Customer Service is a foreign word. - Disgusted
1st visit- kept the car for 5 days and never returned my calls. Main problem was a broken door handle. I also pointed out that I was having electrical dashboard trouble since the car was still under warranty. They could not isolate or fix the problem. Told me to return when the problem was more consistent.
2nd Visit- Brought car back 6 months later when Dashboard was almost inoperable and was told that since the warranty had expired 4 months prior they would not fix it with out a substantial amount paid despite the fact that they had made note of the problem on 1st visit.
Car is 2.5 years old and has less then 42000 km on it.
Terrible Customer service - EZ
I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don’t even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years.
Well, don’t expect that at this shop. First of all don’t expect any apologies for the inconvenience. Also don’t expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don’t expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don’t get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don’t get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don’t work for free and if they can’t fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it.
Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don’t even tell you that and instead claim that problem is somewhere else, and of course charge you more money.
Bottom line, do yourself a favour and find a better shop to service you vehicle so you don’t end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations.
Breathtaking level of deceit - Fraud Hunter
My partner has been taking her car to Myers Baseline for oil changes the last few years. At this point they know her (in the database).
Yesterday we inquired about her front brakes with our local garage and to do a comparison price check she contacted Myers. She was directed to the service manager who quoted her a price half that of our local garage. She was pleased of course and called our local garage to say that she would be taking her car to Myers. The owner of this garage told her that he felt it was impossible for them to do the front brakes for half the price.
She contacted Myers a second time to confirm the quote they gave her, going into even greater detail line by line and they re-stated the amount in definitive terms. I was in the room for all of these calls to these service centres. She made an appointment with Myers for 7:30 am. When she got there this morning, they printed out the work order and no surprise...it was more than twice that of yesterdays quote. When she disputed this based on her quotes from the day before they told her that it wasn't possible that this was the amount quoted. Yet it was.
Myers is another one of these boys club outfits (and there are too many of them everywhere) that feel they can abuse the trust of women. They are outright deceitful manipulators and liars that need to be investigated. And I'm going to do my part. Women need to stay away from this dealership and when they start cheating men at this level perhaps something will change.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Phonecall prior to visit and what I was told in service... - Gm driver
Phonecall prior to visit and what I was told in service bay that everyone was required to wear ppe. Just witnessed the receptionist give someone permission to not wear mask and gloves.
Poor service - Customer
The sales department is quite good but their service department is very poor and inefficient. They can never find the problem on warranty issues but are always willing to up sell on other “repairs”. Note: service advisors are on commission
Absolutely Lied To! - stefsmom
Brought my Cadillac to Bennett's for a recall and a low tire...Mark Sharpe came out to tell me that there was a nail in my tire and that the damage was so bad they could not repair it...yet he could order me a new tire for just over $500....from there I went to our local trusting garage where it was repaired for $46....similar incident when my Lincoln was brought into Northway telling me it was a $3,600. job...our local garage did it for $180....Do i trust the dealership...Absolutely NOT!!!
Purchased new 2017 chevrolet colorado in early April from... - JAM61
Purchased new 2017 chevrolet colorado in early April from Pat Savage, no complains there. Vehicle 1st service in June 2017, waited 1.75 hrs for oil change and tire rotation. Jenny deducted $20 from tire rotation because of wait,no complains there. Later in the week at home found 32mm socket on rad shroud, not good. March 12, 2018(31065 km) bearing assembly differential and pinion gear replaced. Nov 27, 2018(52696 km) differential bearings left side replaced. Feb 25, 2019(57259 km), pinion bearings replaced. March 29, 2019(59691 km), entire rear end finally replaced. Service Manager Blaine Barber told me for 4 months that he could not order entire rear end assembly, which was a blatant lie. Got fed up with lies from Blaine Barber and called for meeting with Todd Mckay(General Mgr.) on a Monday and was told by Blaine Barber that we would meet on Wednesday. Had said meeting on Wednesday with Blaine, Todd and myself and was told entire rear end assembly was ordered Tuesday by Blaine. My experience with this dealership was pleasant until I had deal with Blaine Barber who is the Service Mgr. My truck had 150km extra because Blaine Barber drove it home and back to the dealership without my permission. Todd is a stand up guy but does he know how Blaine Barber treats his customers? Draw your own conclusion and that being said I will never deal with Royal chevrolet again because of Blaine Barber.
Reviewed by: James A. McPhee
Budds' Chevrolet Cadillac Buick GMC