55 ontario Cadillac Dealers

Easy to deal with no hassle. - mikefkelly1964

Easy to deal with no hassle. Very helpful when looking to lease a vehicle. Would come back again

Excellent experience buying a Cadillac Optiq last week! - halbrookfield

Excellent experience buying a Cadillac Optiq last week! Kathryn, David Shuta and Max were outstanding in their service with us. It was the first time in over 30 years that we bought a new car from a dealer and the transaction exceeded our expectations. It was straight forward without any games during the process. David was really knowledgeable during the test drive and proved that we had made the right choice for a dealership this time. Kathryn was very quick to respond (when we were ghosted at another dealership). When the unit that we wanted was sold, she was able to find another vehicle that matched exactly via a dealer trade the same day. That got our business and made a really positive impression. Really happy with our Optiq - well done team and thanks. Lynda and Howard

Fabulous experience at Finch Chevrolet. - londoner43

Fabulous experience at Finch Chevrolet. Mike has a great, humorous and welcoming personality that makes every service visit a breeze. He really knows his team and is technically savvy, too. It’s the perfect balance of being personable and professional. I won’t take my vehicle anywhere else!

We had an incredible experience with Brady from the time - Liz

We had an incredible experience with Brady from the time we sat down. He listened to our needs and wants. He was very professional and patient and was able to offer a few choices of what we were looking for. The whole team was accommodating after our vehicle had been involved in an accident from the sale to the warranty protection. We highly recommend Brady Wells! Brian and Liz

Bought Truck there in 2017 and have had it serviced - Steve/Joyce

Bought Truck there in 2017 and have had it serviced there every year since then to keep it in good condition. All routine maintenance over the years included new tires, new brakes, new fluids, new filters, new battery, new windshield wipers, throttle body service, differential service, serviced transmission, spark plug wires changed, oil changes, They keep a good track record of all work done. The mechanics that have serviced the truck have always done a great job!

Not from the area I had no knowledge of Greavette - craigmcneil660

Not from the area I had no knowledge of Greavette capabilities with diesel vehicle, they treated me well and took the time needed to diaganose the issue and repair. Jennie was great in getting back to me in a timely manner keeping me in the loop

Recently had my vehicle in for seasonal tire exchange and - Bev

Recently had my vehicle in for seasonal tire exchange and an oil change. While it was being inspected a few minor items needed some attention. Marlinda, my service advisor called me with an update and after listening to her explanation about what was required I was able to proceed with the additional services. I was notified when the work was completed and was able to pick up my vehicle in a timely manner.

I’ve been dealing with this dealership for about 6-7 - Chitch57

I’ve been dealing with this dealership for about 6-7 years now. They are all fabulous, right down from the owner, Mike Jackson, to all of his staff. Up until yesterday, I was dealing mainly with service. All three of the service advisors are friendly and. Courteous. I’ve mainly been going to Dave, who is wonderful by the way and this week I had the pleasure of working with Leo. Crystal is very helpful and courteous as well. I haven’t gone to her yet. This week is the first time I have bought a vehicle from here and the experience was absolutely fantastic. John was very knowledgeable and had the patience to explain anything and everything to me. He was so friendly, helpful and courteous and knowledgeable. He sure knows his stuff. We had some good laughs. Dominic was who reached out to me to promote the deal. He was also very good at getting me to cave. Jenny was fabulous in dealing with the administrative aspect and getting the deal finalized. It was a pleasure working with everybody and even with the people behind the scenes who I didn’t see. Thanks all for such an enjoyable experience.

I had a n excellent experience with this dealership! - Mario

I had a n excellent experience with this dealership! They made the whole process of buying my truck was very simple, smooth and very fast! I highly recommend this dealership!

Very Helpful and knowledgeable Staff especially with - tsanderson

Very Helpful and knowledgeable Staff especially with Abdul, the Service Advisor who was the initial contact and throughout the service process. Abdul was in constant communication through out the repair process, and went out of his way to facilitate the whole experience. ....Terry

Sales service and review of the vehicle was great. - Gianni

Sales service and review of the vehicle was great. Tour off the facility was thorough.

I have a 2018 Buick Envision. - allen dodge

I have a 2018 Buick Envision. I moved back to Sudbury from Orillia. the service tech Cierra and the Service Manager James have been very professional in helping me with any issues. It does not matter that I did not buy the can at Crosstown. I recommend going to Crosstown for service and sales

I have purchased 3 vehicles for Cullen's. - Ross

I have purchased 3 vehicles for Cullen's. Buying experience was very good. Sadly, Customer service is hit and miss. No friendly good morning, good day or how can I help you if calling in with a simple question. if you have to leave a message asking for a returned call - Good luck. After no return call back from an advisor twice; I have decided this dealership doesn't need my money. Its great to make the sale but its all the true customer service that will make the difference for any business.

Terrible customer service & once they have your money - jessereid422

Terrible customer service & once they have your money they don't give 2 xxxxs about you, your just a #

I just purchased my 2nd vehicle from Falls Chevrolet - mdsalino

I just purchased my 2nd vehicle from Falls Chevrolet Cadillac Buick GMC. 2026 Chevrolet ZR2 pickup. Awesome truck. Brian Beninger provided top line service, found my dream truck again for 2nd purchase and made the entire process simple, quick, and easy. I will be back to see Brian and his dealership in the future. Great job.

Had my Cadillac serviced and the experience was - Terry

Had my Cadillac serviced and the experience was exceptional. The entire process was seamless and very efficient. The staff were fantastic, car was ready within the time frame that was promised and also received a video taken by the tech outlining the overall condition of the vehicle from a mechanical perspective. Outstanding!

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

A Masterclass in Inefficiency and Predatory Service - kunal.jaggi

A Masterclass in Inefficiency and Predatory Service Practices ​I would give zero stars if it were an option. My experience at City Buick Chevrolet Cadillac GMC has been an absolute nightmare of poor scheduling, non-existent communication, and what feels like an attempt to exploit customers for exorbitant fees. ​I arrived for a 7:30 AM scheduled appointment for an oil change and to address a cruise control issue that, interestingly, only started malfunctioning immediately after my last service here in January. While I’m not saying they did something wrong during that visit, it is a very strange coincidence that a perfectly functional system began failing the moment it left their shop. ​Despite being there first thing in the morning, my vehicle sat untouched for over eight hours. I had to initiate every single follow-up myself throughout the day. It wasn't until 4:00 PM—nearly a full work day later—that I was finally told they "did an initial diagnostic" but couldn't find the issue. ​While they charged me $105 for the oil change (which was fine), they also charged $199++ for a "diagnostic" that provided zero value. I wasn't even given a full diagnostic report; instead, I received high-level notes that simply repeated the exact symptoms I had already explained to them when I dropped the car off. At this point, I’m not even sure a proper diagnostic was actually performed. ​To make matters worse, the "solution" they offered was a $399 "detailed diagnostic" fee and a demand to keep my car over the entire weekend. They want to charge me double the standard rate to find a problem they were too disorganized to even look at during my actual appointment window. ​There was zero urgency or empathy from the staff regarding the delay they caused. They seem perfectly content to let customers incur mounting rental car costs while they "guess" at a fix they can't even guarantee. If you value your time, your money, or your sanity, stay far away from this service department. They take appointments they have no intention of keeping and then try to bill you for their own lack of productivity. Unprofessional management and a total lack of accountability.

Went there for oil change the very next day I so a rip in - Smifffy63

Went there for oil change the very next day I so a rip in my driver seat wasn’t there the day before they told me that’s just ware and Yair on a 3 year old 70000 solar cadillac

I had a great experience at Frost Cadillac Brampton. - Bal Datta

I had a great experience at Frost Cadillac Brampton. The customer service was fantastic. Mohit Sharma, the salesman that assisted me, was incredible. He answered all of my questions and made the entire process quick and easy. I would definitely recommend purchasing a car at this location, especially through Mohit Sharma.

why does the service take so long at this dealership? - jmarkou

why does the service take so long at this dealership? i was in to have my tires mounted and balanced and so far it has taken over 2 hours. the service desk staff said that he would have me in and out quickly and to wait in the lobby. he didn't ask for my phone number so i was stuck there. After 30 minutes he came out and told me the tires were worn and that they should be replaced and then mentioned some other stuff that could also be done. the total would have been over $1000 dollars and i would have had to wait longer for them to bring the tires in from somewhere else. I said I didn't have the time today and have to be at another appointment. After that everything seems to slow down. If they already have my car in the shop and have looked at the tires why does it take another few hours to get the job done? I'm guessing cause i didn't want to pay for anything extra

I am writing this review out of sheer frustration and - JennyB

I am writing this review out of sheer frustration and disappointment for my husbands experience with GM Motors’ customer service. We contacted GM regarding a well-known and common Cadillac issue involving persistent infotainment and electrical system malfunctions, a problem that GM is clearly aware of and one that never should have escalated to this point. Instead of receiving support, we were met with indifference and resistance at every turn. After more than 40 years of loyalty to GM, it was disappointing to be treated as though our concerns were insignificant. The service advisor we dealt with, Julie I believe it was, demonstrated little understanding of the issue and refused to provide the name or contact information of anyone who could escalate the concern. Despite attempts to reach out to district sales managers, not a single person had the decency to respond. The tone throughout this experience felt dismissive and at times, hostile. Resulting in what is the worst customer service experience I have had. At no point did GM appear concerned about resolving the issue, or retaining a long-standing customer. I strongly urge potential customers to consider their options carefully.

purchased a used car on June 17 and to date I am very - mustangmaxime69

purchased a used car on June 17 and to date I am very satisfied with the car. love my trade in experience as I was looking for a friendly, professional, no hassle and a stress free transaction and I need to stay, they when beyond my expectations. WOW! In previous purchase at other dealers, I always dislike wasting hours to their marketing speal, programs, warranty… etc - they have respected my expectations. I strongly recommend Colleen Buchmann as she is very professional, efficient and «  awesome « ;customer oriented I purchased many auto and other dealers in my life, OMS have truly provided outstanding customer service In addition, really enjoyed working with Scott Smith as I was looking top dollar for my trade in and we have come to an reasonable number. I am not a local resident and it s unfortunate that I will not able to experience their maintenance service . » really got a personal , friendly outstanding experience,

Forget all the reviews you've seen. - Scottyinthesky

Forget all the reviews you've seen. Here is the only one you need to read. If you go, I highly, as a 20yr veteran professional of a safety critical job with very low tolerance for error, recommend dealing with Patrick Barrett. His attitude and demeanor in his sales approach is not only verifiably (and I verify) honest and accurate, he also has the tenure and relaxed approach to accommodate even the most apprehensive clients. If you aren't sure, have little experience, or the utmost savy, Pat will simply lay it into as it is. It's a symptom of his natural ability to avoid any of the salesman games you dread. Pat deploys repeat business as value and it shows. Beleive me... I'm on my 3rd vehicle with Barry Cullen and despite the particulars of some reviews airing their grievances about specific problems, I will leave it to the educated ear to understand that vehicle construction and dealerships are miles apart, and the dealerships themselves are also customers of the underlying manufacturer. No, I'm not sponsored. No, I don't work there. Matter of fact I work in Aerospace. Ask for Pat.

Very pleasant experience shopping here. - evans.mal92

Very pleasant experience shopping here. The staff were professional and friendly. Sales staff was not pushy - I felt they were genuinely trying to help me get into a vehicle that worked for our family, rather than just trying to make the sale. Would go back.

Special thanks to Bill Welychka in sales and Wayne and - Popsto3

Special thanks to Bill Welychka in sales and Wayne and Mike in finance for their professional services while I was making my vehicle purchase. This is my first time dealing with this dealership and will now be my go to place for any future purchases. I would highly recommend this dealership and staff to all my family and friends.

Gas lit again. - Michellecarretta

Gas lit again. I took my truck in for a routine oil change and wasted 4 hours of my day. They have unqualified employees working on vehicles. My key fob wouldn't start the truck immediately after the oil change. I was still at the dealership so they checked my fob battery. I had put a new one in 2 weeks prior and that wasn't the issue. I didn't have time to deal with it so I got in my truck and started it. As I drove away, I noticed the engine light was on. I went back to the dealership and explained to them that these two issues did not exist before the oil change. They had also changed a ground strap which was a recall. This was done while the oil was being changed. I was then told there could be $170 charge for them to perform a scan. I question why I was going to be charged for something that wasn't an issue an hour prior to my vehicle being in their shop. Anyway, I agreed because I needed to find out what the issue was. I watched as two guys tried to perform the scan. Both of them seemed very confused and they were fiddling around and couldn't answer any of my questions because they didn't speak English. I went to the service desk and asked if I could see proof that those two men have their mechanics license. I was told they don't because they are lube guys. I was told they are trained to do scans as well. Then I watched as they got another guy to come over and help them. They were blocking what they were doing with their bodies so I couldn't really see. Turns out the check engine light was on and the key fob wouldn't work to automatically start my vehicle because of the work they did when they changed the ground strap. Luckily, I pay attention to what is going on because I could've been charged for something that was their negligence to begin with. I am so tired of this dealership. I bought my truck here, but I will not be going back for any more service because they are incompetent and they hire unqualified workers.

Contacted Charlie Nelson regarding a 2 year old Cadillac - jay

Contacted Charlie Nelson regarding a 2 year old Cadillac they had advertised. Negotiated with him in good faith and received a small discount on the purchase price. Agreed to on a final price AND EVEN PUT A $500 DEPOSIT on the vehicle. Next day he phones me a says he had a "miscommunication" with his manager and the price of the vehicle was now $1000 more. Very dishonest!!! Save yourself the aggravation and go to a reputable dealer.

I finally found a two salesman I really trust and will - Renewable Guy

I finally found a two salesman I really trust and will deal again with Swap. He has some learning to do but is honest in his approach and gave Us a Amazing Deal on a used Cadillac. Being mentored by Chris really helped as He has the knowledge and patience to train another helpful salesman. I will be going back to Swap on Our next purchase at True North Chev, I would suggest Swap to anyone looking for true honesty. Cheers Swapnil Patel. Thankyou

I would also like to extend a big thank you to everyone - Bonnie H

I would also like to extend a big thank you to everyone at the dealership for your excellent customer service. The staff was friendly, knowledgeable, and made the entire car-buying process easy and stress-free. Highly recommended!