Was sold a Certified Pre Owned 2017 Focus in 2018.... - Joseph
Was sold a Certified Pre Owned 2017 Focus in 2018. Sales, GM and Finance all told me that it was a different transmission than all the recalled 2013-2016 Focuses.
Guess what? It's not. It's the same piece of garbage dry double clutch that has had a recall issued on it. I've had to replace the clutch three times in two years, thankfully still under warranty.
My wife took her car in to get brakes done and sets an appointment for an oil change for me. During my oil change they were sure to check the brakes and let me know they were low after under 20k and resurfacing the rotors when I purchased.
Finally took the car in for the brake pads that they had suggested. They never contact me regarding additional work and go ahead and replace the rotors as well.
They claimed to have called me multiple times and left voice mails but there is not a single one or a missed call. Funny how that happens at the end of the month.
When I speak to the service manager and a sales person, their only defense is to claim it was all previous ownerships fault and accept no responsibility.
I'm holding them and the previous ownerships accountable and will not be returning. Disgusted.
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