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It was a pleasure having my Ford Edge serviced at Fraser... - Paul Hui
It was a pleasure having my Ford Edge serviced at Fraser Ford.
Service Manager Kim Finn and the tech treated me with the most professional and courteous manner.
If you want a good salesman Chad is the man. 2007 bought... - Keepitspecial
If you want a good salesman Chad is the man. 2007 bought my Ford Escape from him. I left Northway cause of the service department. Since from 2007 over the years I had 2 other vehicles won't name where I bought them from lol. March 2019 I wanted to buy a brand new F150 Lariat. I called up Chad again and told him if you want me back this is the vehicle I want and on April fools day I drove off the lot with my cool ride. Just the other day I had a issue with my truck Chad greeted me as I walked in and set me up with the service person. Chad keep up with what you do best, making people happy 😊
GREAT EXPIERIENCE - Shariff
This experience buying a car was the best i ever had. Lucas was so professional and made me feel like at home. No pressure, answered all my questions and made great adjustments on the price. I will always recommend Lucas to my family and friends.
Top Reviewed Service Specialists At This Dealership
Peter Rousom - brian
Peter alway take the time to explain everything and answer all my questions and is never pushy. Peter is easy going and its always a pleasure to talk with him.
General Parts and Service Manager
Excellent service. Great attitude. Brian Mackie was great... - Saleem65
Excellent service. Great attitude. Brian Mackie was great to deal with. All staff members are very professional. Service and sales staff are straight and easy to deal with.
Evan is outstanding and can always be counted on to go... - Romayne
Evan is outstanding and can always be counted on to go above and beyond for service and customer satisfaction. A definite huge asset for the company.
Excellent from the first appointment - Fran
I am very grateful for the outstanding service that I received from the first appointment. Thank you for doing such a fantastic job and giving me back my car in such a wonderful condition. You would never be able to tell that the bumper was cracked. Also as a Grandmother with busy grand-children my car was cleaner than when I brought it in. Whiteoaks Collision also checked my wiper blades and did necessary replacements at a very good price. During this time of distancing due to the Corona Virus I was put at ease. I can promise you I will be back and so will my friends. There will be no distance too far!
Installed wrong tires! - Chris
If I could rate them lower than 1 star I would.
I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until recently. The first issue I had was when I took my car in for a routine oil change and they recommended that I have my tires rotated. I told the service person not to rotate my tires because I would be purchasing new tires in the next couple of months. When I picked up my vehicle, they had charged me to have my tires rotated. I let it go, as the computers were down when I dropped off the car, but I did complain when I got a text from the Service Coordinator. I received no response regarding the tire rotation, but chose not to escalate it further figuring it was just an honest mistake given the computer issues.
The next problem I had was when I decided to purchase all season tires to replace my worn all seasons. Jeff in the parts department provided me with a quote for the price of the all season tires I wanted to purchase. I scheduled a service appointment to have my new tires put on and when I picked up my vehicle I did not check the tires until I got home because it was pouring rain. When I got home, I saw that they had installed a different brand of winter tires and not the all season tires that I had purchased. I called the store right away and spoke to someone about the issue. It was close to 5pm (and the service department was closing soon), but she assured me that she was working until 7pm and would get back to me that night. She never returned my phone call. The next morning, I tried to get ahold of someone, but no one would answer the phone so I texted the service person I dealt with the day before (Sam Santifort) and received no response.
My husband ended up taking my vehicle into the dealership because I needed to go to work and I borrowed his vehicle for the day. When he got there, they had no idea which tires I had purchased even though my receipt showed that they charged me for the all season tires and which ones I ordered. Because this was their mistake, I feel they should have 1) returned my phone calls, 2) made the day less inconvenient by offering another vehicle that could be used, 3) switched out my tires for the ones I paid for right away instead of making us wait the entire day to get me vehicle back. My tires were not put onto my vehicle until close to 4pm.
I received a text message that day from Serge Lavallee, Fixed Operation Manager, offering me a free tire swap in the spring even though I only have one set of tires. When I let him know that this was of no use to me, he then offered a free oil change which I told him I did not think made up for the mistake that was made.
When I picked up my vehicle, Raphaella Silveira made me wait while she did the math because she felt that I wasn't charged enough the day before for the tires. The price on my receipt was the same as what the parts department had quoted me for the tires so this is just another example of their poor customer service.
I texted back Serge Lavallee regarding my experience and received no response from him. To make matters worse, I noticed the air pressure looked low and then my tire pressure sensor came on which shows they either did not inflate my tires properly or failed to mount them properly. I inflated my tires and hopefully this fixes the problem. If not, they probably did not mount them properly and I will have to pay to have them mounted properly on my rims.
Wonderful staff and service experience - lindacrenwick
From the start it was obvious that customer satisfaction was primary on their minds.
My car as fixed and returned to me in excellent condition
and driving better than ever.
Would definitely return.
Terrible service - Bill
After waiting for almost a year with several calls to Airport Ford in Hamilton and contact to Ford Canada. I am still waiting to hear from them to replace my recall airbag. I stopped at Northway Ford in Brantford 8 days ago and as of today my airbag has been installed. You make the call on who offers better customer service
Quick, easy and reasonably priced! - Eringilhuly
Great service every time! I never feel like they are trying to get more money out of me. They legitimately care about giving me the best service
First Oil Change - Antonio
Best Ford dealer in London. I was happy with the fast service for my first oil change of my Ecosport. Will surely come back here and use their services again.
Efficient and professional, kept me informed of the work... - Tim north
Efficient and professional, kept me informed of the work they were doing to check I was happy. Had the place well organized to handle distancing with hand cleaners etc.
Andre at the front desk, figures out what the issue and... - kongcrete.claude.brunet
Andre at the front desk, figures out what the issue and problem is with the vehicle and makes note of them for the mechanics
There’s never any trial and error, he is rate on
Very pleased with the service at this dealership. Right... - Pcarre68
Very pleased with the service at this dealership. Right from the salesman to the service guys our experience has been very pleasant. We were informed of recalls and they were repaired.
Average - Sadie
Not great service .....very little care or follow up with service delays. Booking confusion and parts delay without any follow up. They are happy with medicoracy.
Was a customer for 20 years.After latest crap of not... - Annoyed Customer
Was a customer for 20 years.
After latest crap of not being able to pickup tires in storage won’t even return
Obvious don’t care about customers
A good first service visit - streb
Took my 2019 Ranger in for the first service visit on August 6. The service department was efficient, friendly, and quick. Thanks for a good experience.
Amazing Customer Service - Catriona
Bluewater Ford has taken time to understands my lifestyle and my needs. They make sure that service done on my vehicle is when it works for my schedule. They pick up my vehicle, leave me a loaner and return my vehicle so that I can get on with my day.
I have never received such amazing customer service from any other dealer.
Fantastic experience here. Thanks to Terry and team for... - lizdavis
Fantastic experience here. Thanks to Terry and team for supporting a lease in this bizarre time so kindly, professionally and safely...will keep coming back here for my cars!
Fast, friendly, and efficient - Pinky
I took my 2017 F150 in for a block heater recall, early Jan. 2019 and I was out of there in less then
30 min. "Amazing" Thanks Mandy, terrific as always.
Great customer service! - The Buttons
Great dealership! Thank you to Mike in parts for his help and guidance! He goes out of his way to help us to get our F150 serviced!
Parts and service here is more reasonable than other dealerships in the area!!
Extremely rude staff - Ellieb
I was treated like a"stupid" woman. The associate from appointment coordination was leaving her desk to yell at people not to come into the space. From across she yelled at a male and female, only 1 person per family. I am pretty sure those people leftwitout being served. The attitude of all of the staff there is like they are doing you a huge favor. I refused to have my vehicle serviced by these people. I liken my experience to a disgruntle waite staff spitting in my food at a restaurant. My review may have no impact, but maybe it will
Service of my car. - Rick Walker explorer
I took my car in for service and left it for approx. 3 hours. All work was done and explained.Excellent service. All work was done and completed.
Ordered a part from John last week, he figured the part... - B. Bertrand
Ordered a part from John last week, he figured the part would take a week to come in due to the covid19, but it came in 3 days vehicle back on road, just excellent service as always from Brock Ford, I never expect anything less from them. From their service department (which I love), their parts department, sales department to all of the great staff. Thank you. A customer for life .
STELLAR SERVICE - FortFluff
I have had nothing but positive experiences with Dingwall Ford! Today, I had my Ford Explorer serviced today and as usual the experience was GREAT. The greeting by the service department personnel is always 'first rate', and of course the service itself is outstanding. The price for the services performed is FAIR! THANKS Dingwall Ford!
Excellence Achieved - Happy Customer
While it may always be expected seldom do you today ever receive the level of care and attention when having others provide a service . The true exception was experienced today when having our Ford Fusion service at Discovery Ford. Indeed, the experience today was high lighted by Frank Otterspoor 's attention to detail and providing an excellence in communication in the process. Frank's personal efforts to make certain that he completely understood what service had to be done but he also made the effort to listen attentively to my simple way of describing the 'little things' which I thought needed to be looked after. Oftentimes a personal experience is remembered in a very special way. Our experience today with Discovery Ford and Frank's special effort to make sure things were done to our satisfaction has created one of those special memories. I wonder if this approach could not be followed by others in the future.
Exceptional customer service! - Bruce
I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again!
Excellent buying experience and following service. - BOBS LINCOLN
This is my third Lincoln from them. Two leased and the last, a Continental, purchased and financed at a great deal.
Always serviced by them with excellent overall service, friendly personnel and a very nice facility.
service - harreew
service was amazing, resolved my concerns and constant communication as to what was going on with my vehicle so I was never left in the dark. I cannot say anything more to improve with this place they are amazing!
$100 Referral Bonus
Northway Ford Lincoln
Courtesy Ford Lincoln