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It was a pleasure having my Ford Edge serviced at Fraser... - Paul Hui
It was a pleasure having my Ford Edge serviced at Fraser Ford.
Service Manager Kim Finn and the tech treated me with the most professional and courteous manner.
My very senior parents live in Petrolia. They were in... - Judy Geraghty
My very senior parents live in Petrolia. They were in London on a personal matter and had issues with their aged Ford Ranger. They were directed to Courtesy Ford Lincoln.
My mom has asked me to write a note commending the service at Courtesy Ford.
There was an issue with a fan belt, and upon further investigation this one issue became a bigger issue. The Service Tech provided an estimate cost. My parents agreed to go forward with the repair ... they had no other option to getting back to Petrolia.
My mom wants Courtesy Ford to know how much they appreciated the effort the Service Techs put into make the vehicle right. My mom says "the guys were just so good...we are so thankful they helped us AND the cost was below the anticipated estimate."
SO, thank you to the Courtesy Ford Lincoln Service Techs for getting my parents home safely.
Top Reviewed Service Specialists At This Dealership
Lincoln Service Concierge
Chris Scott is the best! I'm currently using 4 Ford... - Ken J
Chris Scott is the best! I'm currently using 4 Ford dealers for our 2 vehicles and I really don't think I'll be returning to the other 3. The level of service from Chris is untouchable, in fact he should be teaching the others in Mississauga and Etobicoke!
Efficient quality work in detailing a very dirty and salt... - xl7driver
Efficient quality work in detailing a very dirty and salt stained interior of car. Excellent price. Very friendly receptionist/service department. Would definitely book this service again
went in for an expensive a/c repair that required the... - marc
went in for an expensive a/c repair that required the removal of the dashboard. i would only have this work done at a dealership. i chose lincoln heights because of the positive reviews read on social media. very happy with the results, a/c works fine and a 2 year warranty on parts and labour. you would not know the dash had been removed not a scratch... all around a good experience. yes you pay a lot more and expectations are high as well. however, they deliver.
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
I had been waiting over a month to hear from a certain... - rosemacquarrie
I had been waiting over a month to hear from a certain service agent, finally I contacted Chris and the repair was done in less than a week. Perhaps the other agent did order parts or whatever else was needed but did not contact me despite my leaving several messages. If you want results, deal with Chris. I would give him five stars but the overall experience with the other agent lowered my rating.
I have been going here for ten years. They have always... - Kermit
I have been going here for ten years. They have always been friendly, prompt and professional used to go to neighbourhood mechanics before because they were a little cheaper but didn’t always get the results I expected. With this dealership, no gimmicks, no unnecessary repairs and repairs always done right. Their service is the main reason I’ve continued to purchase vehicles here
Great quick service, ended up buying another van on the... - Kevin Miller
Great quick service, ended up buying another van on the spot. Delivered right to our door . I would definitely refer friends to Stacey at Northway
Great service for warranty and maintenance completed in a... - Henry
Great service for warranty and maintenance completed in a a timely manner. All service requested done, and any recall issues investigated. Communication with Jordan was easy and pick up and delivery of the vehicle went without a hitch.
Came in for an oil change job and the works package was... - Jeff
Came in for an oil change job and the works package was completed successfully and on time. The Service was friendly and efficient, Great Job.
Thank you for excellent service. Staff always welcoming... - aande57
Thank you for excellent service.
Staff always welcoming and takes time to explain any details or questions we may have
We very much appreciate the sanitized vehicle during the pandemic; hope this continues👍
The service advisors are always very welcoming and... - Michelle Sargent
The service advisors are always very welcoming and accommodating. The quality of work is what is expected from Ford and completed in a timely and efficient manner.
Always have a pleasurable experience @ Oakland Ford . The... - anneluyten
Always have a pleasurable experience @ Oakland Ford . The customer service Dept is very helpful & most accommodating . The service reps always have a smile & take care of your needs in a professional & respectful manner . I only deal with Oakland for these reasons . High 5 ladies
Was sold a Certified Pre Owned 2017 Focus in 2018.... - Joseph
Was sold a Certified Pre Owned 2017 Focus in 2018. Sales, GM and Finance all told me that it was a different transmission than all the recalled 2013-2016 Focuses.
Guess what? It's not. It's the same piece of garbage dry double clutch that has had a recall issued on it. I've had to replace the clutch three times in two years, thankfully still under warranty.
My wife took her car in to get brakes done and sets an appointment for an oil change for me. During my oil change they were sure to check the brakes and let me know they were low after under 20k and resurfacing the rotors when I purchased.
Finally took the car in for the brake pads that they had suggested. They never contact me regarding additional work and go ahead and replace the rotors as well.
They claimed to have called me multiple times and left voice mails but there is not a single one or a missed call. Funny how that happens at the end of the month.
When I speak to the service manager and a sales person, their only defense is to claim it was all previous ownerships fault and accept no responsibility.
I'm holding them and the previous ownerships accountable and will not be returning. Disgusted.
Service clerk was courteous, took time to explain what... - patrickrfortin
Service clerk was courteous, took time to explain what they (garage) were going to do to my vehicle to bring it back in proper & safe working order. If there was additional work to be done they (service clerk) call me for my approval before proceeding with additional work then what was previously requested.
I came to Terrace the other day to look at upgrading my... - Kelsieobrien
I came to Terrace the other day to look at upgrading my vehicle and was a bit nervous.
Brady came to assist me on the lot, he is one of the sales members here. He goes above and beyond to make you feel welcomed to the dealership as well as look out for your best interests. I was able to fall in love with the Ford Escape and it’s new redesign! If you ever need a vehicle and want a great experience go see Brady at Terrace Ford Lincoln, you will not regret it!
Great service very pleasant staff from start to finish,... - Bettybray1
Great service very pleasant staff from start to finish, the work was done on time,
And it was less money than previous estimate.
I would recommend Highbury Ford to my friends, I live in Chatham, but love the people in London.
Taylor and Mike have gone out of their way to help me.
Alejandro was very quick to solve our problems and made... - muhametbasturk
Alejandro was very quick to solve our problems and made the process so easy. Thank you for all your help, would recommend to anyone looking to buy
We purchased a vehicle from this dealership and get our... - Morris
We purchased a vehicle from this dealership and get our service and maintenance done here, and every time we come in we are treated very respectfully Everyone is friendly. Work is completed professionally and at a fair cost. I would, and have, recommended this company to my friends and family and anyone who wants a fair deal. Cal, Jackie and the service team go out of their way to make sure we are satisfied with our experience there.
Vince P...2nd time I've taken my f150 to get serviced... - Vince P
Vince P...2nd time I've taken my f150 to get serviced here very happy with the service they provide service department #1 in my book...I come all the way from Toronto...shout out to William Sanders.
Had my Edge towed to Airport Ford late on a Friday... - Thch
Had my Edge towed to Airport Ford late on a Friday morning. The alternator had gone bad. Jordon called early afternoon to advise me the price and ETA. I am very pleased that Airport was able to get me fixed up before the end of the day! Very pleased with the service!
Fast and efficient Parts were quite helpful Truck ready... - Ron
Fast and efficient
Parts were quite helpful
Truck ready in little time.
Appreciated the efforts for social distancing. Keep up the good work.
Please shorten this section.
The service was booked in very short time and the girl... - alx_pavel
The service was booked in very short time and the girl was very helpful! Excellent service and professional team! Much appreciated! Love Kitchener Ford dealership!!!!
Went to East court ford today and got my first truck... - Gerald
Went to East court ford today and got my first truck today, a Ford F-150. Thank you Asim Mallik for the assistance in helping me get my first truck.
I recently had my car repaired in the body shop I met... - Satisfied customer
I recently had my car repaired in the body shop I met James knight And he was so helpful went over all the repairs with me I was 100% happy and I recommend the body shop to my friends and family thanks again James
Purchased a 2018 ford transit and was dealing with Hamed... - directoverheaddoors
Purchased a 2018 ford transit and was dealing with Hamed S of white oak ford Lincoln.
Great service and extremely happy with everything from start to finish.
Many issues with maintenance. Mainly Jen at the counter.... - Sam
Many issues with maintenance. Mainly Jen at the counter. Very rude and had issues on 6 specific occasions where things were forgotten, parts on my vehicle were broken and when identified they didnt want to own up to breaking the part. In another instance dismissed me when I indicated that there was a fix for a USB port that I found on line. Told me I didn’t know what I was talking about. I ended up going to see the parts counter where they found the part for me.
Horrible, Please do not trust their service... - aabed11
Horrible, Please do not trust their service center/advisors with your car!
Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock.
6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved.
1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself.
Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.
Best dealer for service...Everyone is so helpful and... - sonia_turchyn
Best dealer for service...Everyone is so helpful and professional....
I've been coming for many years...they are number 1...Stan's
expertise with cars is excellent...He always has time to help you.
The service staff is great....they always fit you into your schedule for
an appointment...Tanya, Colin and Carla were so helpful at my appointment...
Once again the best service and maintenance.