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It was a pleasure having my Ford Edge serviced at Fraser... - Paul Hui
It was a pleasure having my Ford Edge serviced at Fraser Ford.
Service Manager Kim Finn and the tech treated me with the most professional and courteous manner.
Excellent service.Was just waiting for a oil change with... - moerman
Was just waiting for a oil change with my MKC and decided to check out the new Corsair. Dee came along and showed us the new features on the vehicle and we were impressed. He said he had the same colour on the lot with a few more features. We asked what deal we could get to see if it was worth while.
Needless to say we are happy to say we now own a Corsair.
Shout out to Adel Al-Rayes for his friendly service.
Top Reviewed Service Specialists At This Dealership
Excellent and dealing with the sale person Lukasz this is... - darko.blazinovic
Excellent and dealing with the sale person Lukasz this is my second purchase i would recommend this dealer ship and service is excellent also they listen when you have any question
Hi Brian I know you find much wrong with my Mustang but I... - email@example.com
Hi Brian I know you find much wrong with my Mustang but I want to thank you for being there for me. I always trust your judgment. Thank you my friend 😎👍
went in for an expensive a/c repair that required the... - marc
went in for an expensive a/c repair that required the removal of the dashboard. i would only have this work done at a dealership. i chose lincoln heights because of the positive reviews read on social media. very happy with the results, a/c works fine and a 2 year warranty on parts and labour. you would not know the dash had been removed not a scratch... all around a good experience. yes you pay a lot more and expectations are high as well. however, they deliver.
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Chad Murphy is a great salesman! Super helpful and... - abreya
Chad Murphy is a great salesman! Super helpful and accommodating to all! He’s extremely polite, and easy to talk to! I highly recommend you buy from Chad and be GLAD!
I have taken my vehicles to Summit for a many years. I... - cliffcollins
I have taken my vehicles to Summit for a many years. I have found the Service and Sales Department very professional.
I had a tire puncture and called when I was in Barrie.... - Ronaldn01
I had a tire puncture and called when I was in Barrie. Service advised to bring it right in and the repair was done and at a reasonable price. My wife and I sat inside and were given bottled water by one of the back office gentleman. I appreciated that and friendly conversation with the young salesman who sold me the 2029 F150. Thanks to you all...!
Ivan was very thorough and made the experience a pleasant... - jmore04
Ivan was very thorough and made the experience a pleasant one. Dealership performed the service as expected Provided shuttle service to make things convenient for le
The staff is very friendly and knowledgeable. They made... - Starkc
The staff is very friendly and knowledgeable. They made sure I understood all the necessary information. The job was done right and in good time. Definitely recommend Concept Ford!
Everyone at the dealership treats you with great respect... - AdamK
Everyone at the dealership treats you with great respect like one of the family. Wendy in service in particular goes above and beyond to not only listen but to make sure that you are truly satisfied.
Friendly, fast and quality work performed, took care of... - mike.johnson
Friendly, fast and quality work performed, took care of all my needs and did the work that was asked of them. Very satisfied.
Knowledgeable and friendly would recommend to friends and... - dl.graham69
Knowledgeable and friendly would recommend to friends and family to get their service on their vehicles at oak land Ford. Mallory was pleasant and friendly to speak with.
Tanya Van Dongen was the perfect sales person for me and... - Joi
Tanya Van Dongen was the perfect sales person for me and my needs for my 2018 mustang Ecoboost 2.3 L. The deal went so smoothly and Tanya was so kind and caring. Tanya is just a great all-around person to be in sales. So if you want a great deal with little stress and a wonderful vehicle see Tanya Van Dongen at at Rose City Ford! She will work hard for you to get to what you want and the best deal on the market.
I have always gotten great service from Savage Ford. We... - mamabear62
I have always gotten great service from Savage Ford. We bought there and most of our services are done there. When we need a ride or a vehicle to get things done while our truck is in for service, they are there to help.
I posted a review on Google and had a response, "this... - Stevem80
I posted a review on Google and had a response, "this will never happen again" I was told !
So I email highbury ford with a description of the problem and invoice # got a reply back the email would be forwarded to the right person. Than I received a email questionnaire I filled out than a week later I received an email about tire deals . But yet no communication about wasting 3.5 hours of my time, poor customer service
Was sold a Certified Pre Owned 2017 Focus in 2018.... - Joseph
Was sold a Certified Pre Owned 2017 Focus in 2018. Sales, GM and Finance all told me that it was a different transmission than all the recalled 2013-2016 Focuses.
Guess what? It's not. It's the same piece of garbage dry double clutch that has had a recall issued on it. I've had to replace the clutch three times in two years, thankfully still under warranty.
My wife took her car in to get brakes done and sets an appointment for an oil change for me. During my oil change they were sure to check the brakes and let me know they were low after under 20k and resurfacing the rotors when I purchased.
Finally took the car in for the brake pads that they had suggested. They never contact me regarding additional work and go ahead and replace the rotors as well.
They claimed to have called me multiple times and left voice mails but there is not a single one or a missed call. Funny how that happens at the end of the month.
When I speak to the service manager and a sales person, their only defense is to claim it was all previous ownerships fault and accept no responsibility.
I'm holding them and the previous ownerships accountable and will not be returning. Disgusted.
We purchased a vehicle from this dealership and get our... - Morris
We purchased a vehicle from this dealership and get our service and maintenance done here, and every time we come in we are treated very respectfully Everyone is friendly. Work is completed professionally and at a fair cost. I would, and have, recommended this company to my friends and family and anyone who wants a fair deal. Cal, Jackie and the service team go out of their way to make sure we are satisfied with our experience there.
I had an excellent service at Kitchener Ford.My service... - Ram
I had an excellent service at Kitchener Ford.
My service coordinator Charita was very helpful during the whole process. My problem was taken very seriously and excellently dealt with
Vince P...2nd time I've taken my f150 to get serviced... - Vince P
Vince P...2nd time I've taken my f150 to get serviced here very happy with the service they provide service department #1 in my book...I come all the way from Toronto...shout out to William Sanders.
Good service , jay is nice person he is kind and nice to... - Marie
Good service , jay is nice person he is kind and nice to talk, service is just on time
Always a pleasure ! Great service and always kind and... - Tara
Always a pleasure ! Great service and always kind and dependable. Thank you- highly recommend this location I have been going here for years and will not go else wherever
This dealership has changed ownership and not very... - Fordfan
This dealership has changed ownership and not very welcoming anymore. You’re just a number. Scott was great in the service department but the rest of the dealership is cold and unwelcoming. They don’t care about their customers like they used to.
Do not use this dealership for anything. Go to Oakland... - derhahn70
Do not use this dealership for anything. Go to Oakland or Discovery if you want to experience good service because Terrace will not give you any at all.
I recently had my car repaired in the body shop I met... - Satisfied customer
I recently had my car repaired in the body shop I met James knight And he was so helpful went over all the repairs with me I was 100% happy and I recommend the body shop to my friends and family thanks again James
Service department was open and ready to go earlyMy... - Donford500
Service department was open and ready to go early
My vehicle was brought in on planned schedule 7:30
The proposed fix time was 3 - 4 hrs
I was very surprised to have a fix washed car at 2hrs (9:30)
Many issues with maintenance. Mainly Jen at the counter.... - Sam
Many issues with maintenance. Mainly Jen at the counter. Very rude and had issues on 6 specific occasions where things were forgotten, parts on my vehicle were broken and when identified they didnt want to own up to breaking the part. In another instance dismissed me when I indicated that there was a fix for a USB port that I found on line. Told me I didn’t know what I was talking about. I ended up going to see the parts counter where they found the part for me.
Horrible, Please do not trust their service... - aabed11
Horrible, Please do not trust their service center/advisors with your car!
Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock.
6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved.
1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself.
Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.
Courtesy Ford Lincoln