Installed wrong tires! - Chris
If I could rate them lower than 1 star I would.
I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until recently. The first issue I had was when I took my car in for a routine oil change and they recommended that I have my tires rotated. I told the service person not to rotate my tires because I would be purchasing new tires in the next couple of months. When I picked up my vehicle, they had charged me to have my tires rotated. I let it go, as the computers were down when I dropped off the car, but I did complain when I got a text from the Service Coordinator. I received no response regarding the tire rotation, but chose not to escalate it further figuring it was just an honest mistake given the computer issues.
The next problem I had was when I decided to purchase all season tires to replace my worn all seasons. Jeff in the parts department provided me with a quote for the price of the all season tires I wanted to purchase. I scheduled a service appointment to have my new tires put on and when I picked up my vehicle I did not check the tires until I got home because it was pouring rain. When I got home, I saw that they had installed a different brand of winter tires and not the all season tires that I had purchased. I called the store right away and spoke to someone about the issue. It was close to 5pm (and the service department was closing soon), but she assured me that she was working until 7pm and would get back to me that night. She never returned my phone call. The next morning, I tried to get ahold of someone, but no one would answer the phone so I texted the service person I dealt with the day before (Sam Santifort) and received no response.
My husband ended up taking my vehicle into the dealership because I needed to go to work and I borrowed his vehicle for the day. When he got there, they had no idea which tires I had purchased even though my receipt showed that they charged me for the all season tires and which ones I ordered. Because this was their mistake, I feel they should have 1) returned my phone calls, 2) made the day less inconvenient by offering another vehicle that could be used, 3) switched out my tires for the ones I paid for right away instead of making us wait the entire day to get me vehicle back. My tires were not put onto my vehicle until close to 4pm.
I received a text message that day from Serge Lavallee, Fixed Operation Manager, offering me a free tire swap in the spring even though I only have one set of tires. When I let him know that this was of no use to me, he then offered a free oil change which I told him I did not think made up for the mistake that was made.
When I picked up my vehicle, Raphaella Silveira made me wait while she did the math because she felt that I wasn't charged enough the day before for the tires. The price on my receipt was the same as what the parts department had quoted me for the tires so this is just another example of their poor customer service.
I texted back Serge Lavallee regarding my experience and received no response from him. To make matters worse, I noticed the air pressure looked low and then my tire pressure sensor came on which shows they either did not inflate my tires properly or failed to mount them properly. I inflated my tires and hopefully this fixes the problem. If not, they probably did not mount them properly and I will have to pay to have them mounted properly on my rims.
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