I’ve been a loyal customer of Richmond hill Toyota for - Salah.K
I’ve been a loyal customer of Richmond hill Toyota for over 20 years, and purchased 4 different Toyota models and spent thousands of dollars on vehicle maintenance and service. Unfortunately, my recent experience is extremely frustrating and disappointing.
I had a minor accident, in which someone one hit me from the back bumper. It was a minor accident as there was no damage or even scratches to my 2022 Corolla. Few weeks later my blind spot monitoring radar start showing malfunction on my dashboard (RCTA Malfunction)
I took my car to Aurora Toyota, and they diagnosed that the rear radar bracket is out of alignment and needs to be fixed and then calibrated. And as I was in an accident it is not covered by Toyota warranty. Despite spending over $350 at Aurora Toyota for diagnosis and removal of the back bumper, I took my Corolla to Richmond Hill Toyota for a second opinion.
Richmond Hill Toyota after diagnoses said to me there is an issue with the left side of the rear radar system and that JUST need recalibration of the rear bumper radar system to fix the issue with the blind spot monitoring system. Because it happened due to an accident, I was charged over $800 to fix the problem. (So, I thought they did)
Just over 2 months later the same issue reappears on my dashboard.
Took it back to Richmond Hill Toyota, they diagnosed that same issue but this time with the right side of the radar system.
This time their Service Adviser told me in order to properly find out the problem they need to take the rear back bumper off and I have to pay $240 plus taxes before they do any work. I complained to the Leah Service Supervisor and spoke to her.
I decided not to pay for the removal of my car’s rear bumper, as I believe it should be covered by Labour Warranty as Richmond hill Toyota did not diagnose or properly fix the issue in the beginning, and any work done should be fully covered by Toyota.
I called my service advisor Amir and left a voicemail two days ago about my decision and told him to inform Service Supervisor Leah that I would leave a one-star Google review because of this.
As of now posting this review no one even bothered to contact me to resolve the problem and the frustration this issue has caused me for the last few weeks.
It has now been over six weeks since I posted my original review, and I have yet to hear anything from Richmond Hill Toyota. Despite the dealership’s habit of leaving generic replies under one-star reviews—likely to create the appearance that they care—my experience shows otherwise.
The reality is simple: THEY DON'T CARE!!!
If customer satisfaction truly mattered to Richmond Hill Toyota, six weeks would have been more than enough time to follow up and resolve the issue.
They’ve lost my business for good, and I will not be returning to this dealership for any future service to my cars!
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