Their service is terrible. - Hab
Their service is terrible. I bring my car in for scheduled service. They tell me the cabin filter needs replacement, and the HVAC needs cleaning. I said no to the HVAC. I get the truck 2.5 hrs later, no mention of the filter on the work order, and I wasn't charged. So it obviously wasn't done. I mentioned the Instrument cluster glass was cracked, probably from the extreme outdoor heat. It has to be ordered. My previous Toyota truck had the same problem. They tell me it isn't covered under warranty, but after I raised a stink they said they will do it "this time". If it happens again and they don't cover it, I will go to Toyota Canada, and make a complaint with OMVIC. Next day, they called me said the part was in. I make an appointment for 11am the following day. I arrived early, gave my keys to the clerk, and and walked all the way to Tim Hortons at Gardiners rd/Bath. A different clerk calls and says they can't do the job until 2pm! I'm fuming! I upheld my part, and then this! Then he calls me back says they will try to fit me in within the next 30 minutes. Not good enough!
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