Went to Aurora Toyota about getting a Rav4. We worked with David Derouin. He was professional, well mannered, collaborative and was patient as me and my wife had different capability needs. We arranged a test drive on the day after a two day ice storm so it was a great way to see how the Rav4 held up. David was patient and gave us enough time to see how the Rav4 handled in different conditions. We kept going back and forth between two vehicles before finally deciding on one. Negotiation was painless and not pushy. His tone and body language was positive and not aggressive or confrontational. When he went off to his Manager, he was back quickly.
Other stuff were helpful were helpful and pleasant to deal with during the process.
I also am very impressed with David and the whole team getting the car ready for us in under 24 hours. My wife had to work the next day and was facing 2 hour commute via bus. Thanks very much for having it ready for us so early - much appreciated! I can’t say anything bad about the process. If you are looking for a Toyota, I recommend seeking David out at Aurora Toyota.