Car service - Broken Windshield
I went for car servicing in Attrell Toyota last week (11th Aug 2020). No car checks were made and some guy took the car and parked it.
After my car was serviced, they call me and asked to pay me the dues and handed over they key. When i went to the car I realized that my windshield is cracked. I talked to the lady but she said it was already broken. She then redirected me to service manager Joe Borello.
I waited for sometime and then service manager without talking anything, shows me the cctv footage and told me 'See its already broken when you arrived'. After looking at it, I told him that 'Its sun glare in the camera, which is in crescent shape but the crack on my windshield is like a zigzag. There is no crack'
I asked him to see the crack on the windshield but then he argued that its because of the small stones and it happens every time. I told him that it was not there when I got my car to service and its your responsibility. He very rudely responded 'we will not do anything, take your car out of the premise, do whatever you want, I don't care'. He than turned back and went off.
I then asked the lady at the reception to meet the dealer principal but she said he is not there and then pointed me to someone else. I am not sure who that person was, I told him everything and then he asked me to wait. He talked to few guys and came back. He also talked to me in the same tone and told that its was already there. I then told him that in cctv footage the crack is not there, to which he responded 'Go claim it with your insurance, it happens everyday. My wife also had the same thing. She claimed it from them'.
I have no option and then I came back. I wrote an email to General Manager John Attrell raising my concerns but its been more that a week, I haven't received any response from anyone. I also followed up but still no answer.
I have never imagined the kind of service/response and unprofessional behavior from the team. I would not recommend anyone to service there car from them.