North Bay Toyota

I acquired a flat tire on Toyota Prius on my drive into town. I phoned to get it fixed and dropped it off immediately since it kept losing air every time I filled it up. Even though the appointment was booked for 4 hours later it was done 2 hours earlier then scheduled. I knew they were fully booked so appreciate them squeezing me in and the friendly service I received throughout.

2017 rav 4 glove box problem for about 2 years .Had it looked at at least 5 times since . Should have been covered under 3 year 60000 km warranty. Never properly fixed at the time now i am told it is not covered . I will not pay 880.00 dollars to fix Not happy .

Good morning I understand the Covid protocols and the need to sit outside while your vehicle is being serviced. However, sitting in the wash bay, trying to get out the wind and rain and 14C weather on a very uncomfortable chair with no coffee for two hours after driving for three hours to get vehicle serviced? Leaves room for improvement? But on the positive side of things, paperwork was ready as soon as my vehicle was serviced as the need for heat was first thing on the list.

Service is less than ideal. Repeating the same thing to correct account info. No way to leave message about needing an appointment. Which I tried because app isn’t great. Only to leave a message during business hours and not hear back.

I leased my vehicle from Toyota in 2017 had excellent service until this last year. I have brought my car in half a dozen times in the last year for the same issue. They drive it for 2km to and from the dealership (I checked the odometer) which is basically around the block and keep telling me they don't "hear" the noise I'm describing (it's a strut issue). Finally this past week I brought it in and they say they know what it is, ordered the part, fixed it. I picked up my car after hours as I was working late. Go to drive it home, just to find out, it is in fact not fixed. Very disappointed as I feel they are just trying to outlast my warranty without fixing the real issue. The customer service from the service clerk has been great, it's the mechanic(s) that seem to be the issue

Did not tell me the machine to reset my tire monitor was not working on 29 April 2021, I returned on 30 April 2021 and was told to call back Monday to see if machine was fixed so I could have the my tire monitor reset. Your people should have told me this on 29 April. Doug Warwick

Excellent service! Needed a ride home and a pick-up to get my car. Very accommodating. Lovely gentlemen driving the shuttle. Thank you very much.

Excellent service experience with great desk service and a special shout out to Roberto Tignanelli for the guidance as my hubby was detained and could not bring the car in! Thanks everyone for your help, always appreciate the friendly staff and great professional service. Once we owned a Toyota it was difficult to even try other vehicles. Attention to detail is a plus and very appreciated! G J Norman

It is always a pleasure dealing at north bay toyota .very friendlily staff and knowledgeable. I would recommend to anyone.had my vehicle serviced and back to me in very good time.

It was a bit of a shock at the replacement parts...but the service was very good with Lynn ..thank you for the service...th