North Bay Toyota

Shane is my go to. Everything was just handled very well and I am comfortable leaving everything in Shane's hands and I know it will be done to my liking. Dawn made fin Everything was just handled very well and I am comfortable leaving everything in Shane's hands and I know it will be done to my liking. Dawn made financing easy and just as Shane, nothing but great reviews for both of them. This is my second purchase there in 3 years coming from Espanola. When the time comes, I will be going back there again. Thank you! More

Excellent experience and overall communication, dealership went above and beyond with convenient delivery of my new vehicle dealership went above and beyond with convenient delivery of my new vehicle More

Professional interaction. Provided me with all the relevant information I required. Followed through on a timely delivery and pick up. Provided a comparable trade in value for Provided me with all the relevant information I required. Followed through on a timely delivery and pick up. Provided a comparable trade in value for my traded vehicle. Followed up with me after vehicle pick up and answered the questions I had inquired about. More

It’s hit or miss here for what kind of service you’re going to get. There are some really incredible staff who will go out of their way to do what they need to for you as a customer, but there but there going to get. There are some really incredible staff who will go out of their way to do what they need to for you as a customer, but there but there are also those present who don’t measure up to the expectations I’ve had. Customer service is not what it used to be, and it’s disappointing to know that complaints fall on deaf, ears and resolutions are not offered. I love my vehicle, but when the warranty runs out, I will never bring it back for service. this week I was sent out after having brake service with no reminders about retorquing my wheels, and a broken centre cap on one of my wheels that was fine when I arrived, but somehow broken when I left. The “tech“ claims he did not break it, but it arrived that way. The piece actually fell off my truck when I left the lot, and when I called to advise them, they simply told me it was broken when I got there, which it wasn’t, and a replacement part would be about $85. Even if it was broken as the tech claimed, why wouldn’t someone between working on my vehicle and sending me back on my way let me know that this piece was broken and quite literally falling off of my truck? I am left feeling very disappointed after this conversation. More

Shane Grant is always extremely professional and provides excellent service. I would highly recommend your team excellent service. I would highly recommend your team More

The staff are professional, courteous and knowledgeable in each department. It is always a good experience whenever I bring my vehicle to be serviced. in each department. It is always a good experience whenever I bring my vehicle to be serviced. More

Service was reliable and professional as usual. I showed up for my appointment and they took me in immediately. I showed up for my appointment and they took me in immediately. More

Very friendly and helpful service from a longtime dedicated staff. My go-to dealership for over 20 years. dedicated staff. My go-to dealership for over 20 years. More

Fantastic working with Roberto and Susie. Experience was top notch. Plan on doing future purchases with North Bay Toyota. Experience was top notch. Plan on doing future purchases with North Bay Toyota. More

Good experience working with the team and smooth trade in process. Thank you very much! process. Thank you very much! More